Joe Henhawk is an absolutely exceptional person. I have a pretty long story to tell here, so if you don't choose to read on, the moral of the story is that Joe went completely beyond the call of duty for a complete stranger out of the kindness of his heart and really helped me out.
I moved into an older home in my first night sleeping there, I realized that there was very little air pressure coming out of my ducts, as well as a bad smell from the register in my newborn baby's bedroom. I went to home stars and called DialONE based on their consistently good reviews.
I told Joe about the issue and he came right over to my house to check things out (the same day I called). He must of spent an hour at my house looking at my duct work, trying to understand the source of the problem. From him, I learned all about my duct system and had a good understanding of what work I had to get done to fix the problem. He told me to call an HVAC company and he pretty much told me that the duct cleaning wasn't likely to solve my problems. He also said not to clean my ducts until after I get the HVAC work done....
I was so super impressed that he would come over to my house and spend that much time, without even trying to get any business out of it. He would NOT accept any money from me for his trouble... he laughed when I tried....
I ended up calling him a few days later to have the ducts cleaned as I was paranoid about the smell in my son's room. He gave me a discounted price and sent his guy to do the service. It was a month ago already, and I wish I remembered the name of the guy that came, because, he too was also super nice, and did a great job. They left absolutely no mess in the house and were very careful to cover every register to keep the place clean.
Joe called to check in after the cleaning was done to see if the smell went away, and unfortunately it hadn't gone away. Joe then came back to the house, for no charge, and sprayed a different chemical through the vent system to try to remove the smell. This stuff is used for fire restoration. It didn't really fix the problem, but he really tried everything that he could do, and he kept calling me after to follow up to see what was going on.
I ended up fixing the problem with an HVAC guy, who had to re-connect the duct that turned out to be disconnected (which is what Joe suggested could be the problem from the beginning). Once that was fixed, the smell was pretty much gone.
Joe is an amazing guy, and runs a great business. I couldn't recommend him more! Thanks so much Joe!