From the initial prompt response from Joe, to being available on such short notice and that to on the Canada long day weekend, every interaction I had with Dial One resulted in exceptional service. Dial One team was very prompt and professional in the work done, including the free dryer duct cleaning. After the work, they noticed water not draining from the air conditioner properly. Dial One stayed for an extra two hours to try and address the issue. The following day, Joe personally followed up with a phone call and then actually came by again (late in the evening to accommodate my after hours request) and ensured everything had been addressed properly and I was satisfied. One of the best customer service experiences I have had - thanks Joe and your team for going above and beyond - you have a customer for life in me. Thanks again.
- Company Response
Thanks buddy!! Appreciate the kind words and noticing my teams and my work ethic. I couldn't sleep if your not 100 percent ! Personal service and delivering is what we are about. Thank you so much. Joe.