My Furnace broke down yesterday evening, and the first thing i was worried about: who do i call, when can they come to fix it, how much would it cost and would i be taken in for the ride as i'm desperate to get it fixed. Reliable Home Comfort, had a very good review on Homestar, so i spent 30 minutes reading client reviews for this company amongst many others. The common feedback was how honest Rob was, and how prompt he was in fixing it. I decided to call them the same night and had the appointment booked for the next day. Rob was on time, determined the root cause of the issue, advised me that my fuse had blown, circuit board has overheated and fried and i have another part (vent motor) that might die on me soon. He didn't oversell anything to me, and mentioned he could fix the circuit board and it will get the furnace running till end of season, however the vent motor will likley die as its already making a lot of sound. I decided to go with fixing everything, and Rob actually look time explaining a lot of things while fixing, so i could understand the mechanics of what was being done and how everything works.
Long story short, i felt Rob's honestly and work ethics stood out the most, and combined with deep knowledge and passion for work, made my experience a good one. I now have a working furnace and will definitely use Reliable again.