Reviews

10/10

this is my second review for Dr. carpet. During the 3 years since my first review we have continued to use Dave and Matt for routine rug cleaning but also most recently expertly stretching a troublesome carpet and as well having them clear up a very messy and potentially expensive downstairs water damage situation, in a short time, for an extremely reasonable price. Dr. Carpet are always prompt and are not reluctant to return to conduct touch-up visits. They also always move and relocate all furniture in contrast to others in the industry. In short, if there is ever any carpet-related problem I would not consider any other company. Their level of service is worth every penny.

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10/10

In sourcing a capable supplier for a new toilet I quickly focused on AwardPlus based on the very favourable reviews on the Homestars site. From the first contact with Alex it became quite apparent that I was dealing with a proven, professional. He was able to select a toilet that completely satisfied our specifications not the least of which were space constraints. His price was as much as $400.00 less than the competition. He arrived as scheduled and in less than 2 hours had completed the installation and as well was able to efficiently and quickly remedy another, self-inflicted, unrelated plumbing problem for less than the price of a normal service call. Needless to say my search for a capable plumbing contractor is over. Thanks Alex.

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Company Response

Thank you for the great review, we are working hard to keep our customer happy providing an excellent service at a reasonable price.
Thank you for choosing Award Plus Plumbing
Alex

10/10

G & G did not disappoint, in fact they have retained my total loyalty. Due to a software glitch our 2 year old Sony TV was suddenly no longer able to receive WI/FI streamed content. G&G jumped on the problem immediately and dispatched an extremely professional field technician who in the space of an hour detected the problem and then reprogrammed the set to as-new performance, all the while describing what he was doing and why. G & G will as a result continue to receive our future TV business even if their price is slightly higher than their competition.

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10/10

I have employed HomeStars at least 7 or 8 times during the past few years when searching for contractors and have found in every case that I was able to write a favourable review when the work was completed. Such was the case also with Doors and More during the installation of our new, custom shower enclosure. First, their price was competitive (not the lowest) but the tipping point in their favour was the unqualified positive nature of the reviews offered by previously satisfied customers. Second, they were on time for their initial, measuring appointment. The scope of their detailed measurements was impressive. Third, they were on time and extremely professional during the installation and cleanup. Fourth, a small problem developed shortly after installation. The problem was solved perfectly and once again promptly. To conclude, I would without hesitation recommend Doors and More to anyone contemplating similar work.

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Company Response

Thank you for taking the time to write such a wonderful review. We truly appreciate our clients and work hard to make sure they are happy with our product and service.

10/10

This past week I spent 5 days in the company of 2 skilled and dedicated craftsmen while our 1960's-era washroom was transformed from a slum to a showpiece by Nicolai and his assistant, Daniel. Their work ethic and detailed attention to quality was unsurpassed. The result is that I would insist in the future that if we again employ The Home Improvement People that Nicolai should again manage the project. A pleasant surprise was that we were able to take advantage of the HIP contractor's discount helping to keep our renovation budget under control. THANKS AGAIN

1 of 1 people found this review helpful.
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Company Response

Thank you!
Nicolas has read the review and he too says thank you. We are so pleased that we you appreciated their attention to detail and workmanship.
Enjoy your beautifully renovated bathroom!

Ben & Dan
The Home Improvement People

10/10

I have been plagued for the last 18 months by intermittent basement flooding after periods of prolonged and heavy rain. I contacted 5 apparently qualified Homestars-listed contractors requesting that they determine the cause of the flooding, offer a solution and price. I was frankly disappointed by most of their responses. Of the 5 RCC capably represented by Jamie Hallett advanced a cost-effective and reasonable solution supported by lengthly testing which I performed with my garden hose. The others all lacked Jamie's experience and customer service ethic and were focused mostly on ripping up my entire property based on little forethought and insight. I awarded the job to RCC to install interior drainage and a sump pump. Just this past week RCC's personable and capable crew comprised of Joe, Jesse and Phillip arrived as scheduled and completed the work promptly and very professionally even to the extent of using some of the excavated material to solve another problem on my property. The site was also left neat and clean leaving little trace of their activity. At this point I am optimistically looking forward to the next prolonged and heavy rain to hopefully validate Jamie's assessment and Joe's work, at which time I hope to be able to offer a supplementary and positive performance review review.

5 of 5 people found this review helpful.
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9/10

Elite were engaged by Samsung to address refrigerator/freezer warranty concerns. The entire process was handled seamlessly from their initial email and phone contacts to the completion of the service visit. the serviceman arrived on time and promptly made the necessary adjustments and provided helpful advice on how to avoid a repeat of the problem. On a humorous note the serviceman was ideally proportioned for the work as he performed the work while sequestered apparently comfortably inside the freezer housing. Thanks to Elite for a job well done on Work Order 210747. R. Morton

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Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service! Our Customers are very important to us; our goal is to ensure we provide prompt and professional services to your complete satisfaction. The feedback you have provided means a great deal to us. Thank you.

10/10

This is a 2 stage review. First, due to an accident with an iron we had to find a carpet repair service. We selected Dr. Carpet due to their apparent expertise in repair even though their price was somewhat higher than 2 competitors. We were not disappointed. The work done by Dave and his personable associate was flawless. While they were here I requested a price on carpet cleaning. Again, they were not the lowest bidder but we gave them the order. Not only were we not disappointed we are very impressed and will use them again. They were here on time and kept us notified of their arrival time. I had little or no furniture to move, they did so. This was not the case with others that we have used previously for carpet cleaning. Their work was completed without the usual soaked carpets and high residual humidity. The completed work was thoroughly vacuumed and all carpets were flawless. They also assisted solving no charge with a non-carpet issue. Sincere thanks and warm regards to Dave and his associate

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10/10

A JOB WELL DONE A crew of 6 arrived to perform some badly overdue surgery on 2 trees in my backyard. A little more than 2 hours later both trees were well manicured, the cuttings disposed of and the entire backyard and patio perfectly groomed/restored. All of the crew were very personable and helpful. An added bonus was that Dylan agreed to make a second, touch-up service visit to improve the appearance of one of the trees. I intend to use Rockwood again.

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10/10

THANKS FOR A JOB WELL DONE We chose Stone River to supply and install replacement, patio, French doors with blinds due to their detailed product knowledge, obvious customer service ethic and their in-house, experienced installation staff. We are not disappointed in any respect with the final result. The Eagle doors are very attractive, well designed and carefully finished and we look forward to enjoying them for many years. As with any such contract a few minor problems arose all of which were resolved promptly and to our satisfaction. To conclude, without any hesitation we would recommend Stone River to anyone contemplating a door or window project.

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10/10

One of the tools that I used in evaluating contractors for the replacement of a skylight was the Homestars site. We were not disappointed in any way with Skylights Unlimited. Starting with the site visit by Jeff, their salesman and estimator through to the completion of the work by Steve the very capable technician who must be complimented for the "traditional Canadian craftsmanship" that he demonstrated " the entire project was handled in a timely, professional and cost- competitive fashion. We would unhesitatingly recommend this company to anyone contemplating such work.

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Company Response

Thank you for the positive feedback Mark. We are very proud of Steve and the rest of our team. They are all very customer service centric as well as qualified, licensed skylight professionals, who take pride in what they do. I will be glad to pass on your comments to Jeff. All the best Susan, Skylights Unlimited

10/10

I would unhesitatingly recommend "Straight Up" to anyone considering masonry work. Working with them on our chimney rebuild starting from the estimate through to completion was a pleasure. Pricing was competitive and included a feature not covered by other contractors. The work was professionally done by staff that are clearly motivated and client oriented and after completion the cleanup was fastidious. Thanks Tony

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10/10

I stumbled onto The Foor Shop accidentally and am very pleased with the results: The product knowledge and empathy demonstrated by the representative with whom we dealt as well as the clarity and explanation of his prompt in-home estimate were the key elements in our selecting The Floor Shop as the preferred contractor. The flooring as-installed looks superb with absolutely no detail overlooked by their extremely professional installers. We would have absolutely no reservations about recommending this company to others

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