I Called Alex he answered right away, he asked me to send pics of the issue and he tried to consult me over the phone so I can save money without having the step of him coming in. After seeing the pictures he realized my plumbing line is missing a Part to trap the odour. Something my previous plumber I called totally missed! after installing a new pump for me. I had a bad experience last time when I didn't do any research and called the first plumber on google. THis time around, After reading much reviews & researching different plumbers on Homestars I decided to call ALex first and on first call he answered right away. Alex came as soon as he could the next morning, was very thorough and clean when fixing the plumbing and install the odour trapping part. Thank you Alex you saved me a lot of stress and now I don't need to breath in that nasty smell again.
Im the type of guy that never writes any reviews, but after meeting Alex and seeing his exceptional service I was compelled to write one here. If you looking for a thorough, responsible, experienced, responsive plumber. Alex is your guy!