We had a flood in our carpeted family room in the basement and
1/2 half of the carpet was wet and had to be pulled back to remove the underpad. The seemed part of the carpet was pulled apart as well. Dr Carpet came a couple of months later after the flood damage was repaired and a reno completed. The carpet was not that old and we just wanted it relaid. Some was damaged but I had found a 6x 8" new piece in the closet - a remnant from the original.
I phone 6 different companies for quotes. Most were reluctant to do the work, some never returned my calls or e-mail, some came with new carpet samples - it was very traumatic for us.
Dr. Carpet was prompt with a quote, and then followed up on my inquiry to do the work, the guys who came (Matt and his team) were kind courteous and got down to business to finish the work within 2 hours. This work involved re-stretching the carpet to the edges, tacking it down, seaming together a 14' strip and a 6 " strip with the new carpet piece. I decided to do my own steam cleaning after the fact though they would have been happy to do it as well.
So our carpet is not perfect, though the flood was clean water there had been wear and tear on it, everything is great, clean, back in order and we can enjoy our family room again. Thanks Dr. Carpet!