Ive used RCC in the past before and had another issue with a different area in my basement, called rcc and the original salesman rick was still there even after all these years. he returned to my home and remembered myself and my properly great service, hes always been very polite and knowledgable. he was able to fit my job in with the scheduling department in a short time. very pleased with the service from the phoning in, to rick coming out, and getting my work scheduled and completed. thanks rcc team

After getting quotes to fix a couple foundation cracks, we ended up choosing RCC. The salesman was friendly and full of information on the process, and we all know RCC is endorsed by Holmes and Baumler so it was a no brainer.

We were told it would take 2-3 weeks for install after we left a deposit. We left a deposit on Dec 11 and have not heard anything back (at the time of writing this it has been 6 weeks). We have called and emailed our sales guy multiple times with no response. We have called the main office asking to speak with a manager but they are always "busy".

So we are out our deposit, its been 6 weeks, and we have absolutely no idea on an install date. Really shocked that this has been our experience, its the last thing I expected from such a reputable company.

I can't recommend this company. I mean, I'm sure they do good work, but from my point of view they seem like a scummy contractor who takes your money and runs.

UPDATE:
(Changing rating from 0-6)
They arrived and did the work 7 weeks after leaving a deposit, and as I expected they did good work. The end product will definitely be a good one, just be aware you may wait longer than anticipated, and communication might be an issue.

We inherited some insane water problems in our new house. Problems that previous owners had unsatisfactorily remedied (multiple times) with other waterproofing companies. But thanks to the amazing George and his tireless crew, the house has now been properly waterproofed FROM THE OUTSIDE. Our job was anything but standard and these guys were patient and persistent and somehow got it done despite many obstacles.
I COULD NOT RECOMMEND MORE.

I had an excellent experience with Marlou and his crew (Mando, Winston and Roger). It is a rare thing to find workers that are competent, respectful of you, your neighbours and your property, who clean up after themselves at the end of each day and at the end of a job, and all with a smile, and all this in crappy November weather. Thank you gentleman for job well done and completed on time.

Lacking in customer service. Totally dropping the ball. We had called out RCC in early June as there was a small leak in our basement. In July a 5 foot trench was dug for $1500. We thought great. A week later the basement still leaked. When I called the salesman, he was rude and insisted it was a different leak. I had to chase after them to come out and see was happened. They dug another trench for another $1000. Again it leaked. I had to chase them again. A young man came out to do a water test (ran the hose) could find the leak happening from the ground level. He basically threw up his hands and left. My basement is still leaking. Called again now in October. He said he would get back to me. Would never recommend them. 40 years of business apparently doesn't mean a thing. The salesman never called back
Very disappointing.

I had a leak in my basement caused by an external foundation crack. I had many companies inspect my basement and give me estimates. RCC was the best of the lot. They did a great job an fixed my basement at a reasonable price.

RCC explained what they were going to do as well as explaining what another company had written on their quote. The job was done quickly and all cleaned up when they were done.

This was the second time we had them do work for us. The previous time was on a different secion of the basement and thir work then was also very good so we were comfortable using them again.

We recently had RCC do some work to the side of our house. It was a 7ft stretch that needed to be dug up from the outside and properly sealed with some new weepers added, as we had been having a bit of leaking.
Right from the initial call to them they were professional, courteous, knowledgeable and honest. The quote came in much less than we had expected.
We dealt with Justin and Anthony who both stayed in touch as we lead up to the date the work was to be completed. The workers, who dug it out by hand, were also very professional, knowledgeable and quick at getting the job done. They reassured me that if we had any issues to call them back and they would take care of it. It's been a few weeks and don't for see any problems.
I would 100% recommend RCC to anyone and will not hesitate to call them again if we have any issues in our new home. Thanks again guys, great job.

Very disappointed. My garden was put back with all the shrubs in the wrong places and looked awful and 80 percent died. The sidewalk was not put back where it belongs..no longer leads to the gate but instead to a fence. The contract says they will return to top up the soil after it settles. I called right after the work was complete to let them know the sidewalk was not where it should be and they said they would fix it when they come with the soil. 16 months and half a dozen calls and i’m still waiting. Beware ..do not pay in full until all work is done to your satisfaction!