My wife Ann and I just moved to Cobourg a couple of months ago. We own a mid-century bungalow which we are excited to put our mark on and make our own. One of the things we have dreamed about for many years is a nice gas fireplace, so after only being here for two weeks, we went to Friendly Fires on King Street, right downtown, to get things in motion quickly, especially given the supply chain issues Canada-wide. Hayley gave us a thorough introduction to gas fireplaces, demonstrated several models in the showroom, and then us walked us through all the technical and aesthetic options possible with the units we liked. She has a broad knowledge base, and explains it easily and personably. It was easy to settle on one that was perfect for us. We had not expected our unit to be ready until February, but here we are in mid-January and it's all installed and we are loving it! Installers Jamie and Bobby set it up precisely according to code and the extensive documentation in the manual. We were delighted to work with them, they were very friendly and patient in briefing us on what they were going to do before getting to work, going over some options that we could choose for our particular setup. They installed the fireplace unit and hooked it all up smoothly and efficiently, then spent time with us to walk us through how to operate it, and recommended certain settings and a follow-up maintenance schedule. We were most impressed by their knowledge base, they know their stuff. A super smooth, no-prob install. We have a guy coming in on Monday to do the framing surround, and he will be well briefed by the manual's detailed documentation. It's an elegant unit, and so relaxing to sit in front of and savour. Friendly Fires is highly recommended! We're delighted.
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