July 16, 2018
We first talked with Michael in September 2017 about replacing all our appliances (stove and exhaust fan, refrigerator and dishwasher) not knowing when would renovate our kitchen. In spite of that Michael helped us select appliances which match our budget keeping in mind that we get the most for our buck (technical and functional need) within our budget. During this time we went to see them only twice first initial visit and then to view functional demonstration of all our final purchase in June, 2018. The rest of the consultation took place over the phone conversations and emails before and after purchase. Throughout this process their response was quick, courteous with endless patience. We felt no question was stupid. After we placed order for appliances, Faulkner’s kept them in storage to deliver them to us on the day when we needed them and also replace our old appliances at no cost to us. In fact upon delivery the stove and refrigerator was connected to the power so that we can use them in the interim while renovation was on going. Delivery service manager Gord and his delivery staff member were also very courteous and provided excellent delivery service. You may think we must have paid a lot for such an excellent service. In fact, the price of all appliances matched appliances in aggregate or individual of any large or chain stores. By the way my daughter also had the similar good experience as we did. I highly recommend Faulkner's Appliance Centre.
- Company Response
Thank you so much for the kind words! We will continue to strive for good customer experiences.