Factory Direct Appliance Service

Appliance Repair
Toronto ON M5V
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Appliance Repair
Factory Direct Appliance Service
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96%

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Reviews by rating (past 12 months)
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Reviews for Factory Direct Appliance Service

Average customer rating:
9.9 10 (25 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Fridge repair

Merv is the guy I will go to for any appliance issue. He came in a flash, identified the issue with my fridge in under 10 minutes, ordered the parts on the spot and installed them the next day. Not only is he skilled, he’s also professional and pleasant.

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Company Response

Thank you so much for the kind word ..it was a plesure to serve.

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher

Merv is very professional and knowledgeable. He was able to figure out the issue with the dishwasher and also provided handy information and tips to prevent any further issues in the future. He was also very responsive and accommodating with booking the appointment. His fee was also reasonable for the service he provided. I will definitely book him again for any future appliance repair and highly recommend!

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LM in Markham
LM in Markham
4 reviews , ON
10/10

Prompt, Professional Service

Our dryer stopped giving out heat so I put a service request in through Homestars last night. Within minutes there was contact from Factory Direct saying they could be here in the morning. Merv was actually early arriving despite the unexpected snowfall. Checked on the problem, had the part and everything fixed within the hour. All covid protocols in place. Impressed and will definitely call Merv with any future appliance repair needs.

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Matthew in Toronto
Matthew in Toronto
2 reviews Toronto, ON
10/10

Repair of my KitchenAide Refrigerator

My fridge broke. Called a few folks....got run around. Put out to tender on Homestars....Merv picked up my message, came to my house.

Inspected the fridge, guessed (correctly) it was the switch. Replaced the switch, and we're cold again.

$140 for the visit
$120 for the switch

Fair, and fast.

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Catherine
Catherine
3 reviews Toronto, ON
8/10

Refrigerator repzir

Henry diagnosed the problem quickly and went to work immediately.He explained the problem and solution .He was professional and knowledgable.
I would hire him again and recommend him to a friend.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Fridge Ice Maker Repair - KItchenAid

Whirlpool had no appointments for the next week. Based on input from others, I searched HomeStart for the very first time, Factory Direct had a Five start review so I decided to give it a try. Merv contacted me within an hour, to my surprise, was able to attend my home the next morning. Ice Maker working again! I am handy but I would have struggled to correct the problem myself. Very was punctual and professional.

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Gayle  from Toronto
Gayle from Toronto
2 reviews Toronto, ON
10/10

Dismantled and reassembled oven door

I spilled raw custard and water on my oven door and it seeped between the 4 panes of glass that form the front of my oven. Merv took the door completely apart so that the glass could be cleaned along with all the braces and supports and put it all back together. I could never have done this myself. It was very complicated. He is very patient, very particular. He came prepared for COVID 19. He wore a mask and gloves. Very pleasant and professional. I will keep his card and call him again if I need appliance repair.

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Dishwasher repair

Merv was amazing! Responded quickly to our request. Gave a reasonable amount to come see the issue, with no prior assumptions or pre quote.
Patiently and professionaly examined the situation until finally finding the cause - a little piece of a nut shell..!! Thank you Merv for a wonderful most professional and modest service.
M&O

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Private User
Private User
Private User reviews Markham, ON
10/10

Fast service

Our dryer stopped heating and therefore needed to have the heating coil replaced. Merv was on time, he was courteous, quick to diagnose the problem and replaced the broken part within the hour. We were able to get this problem solved within the same day!

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karlbrown
karlbrown
2 reviews Toronto, ON
10/10

Appliance repair

Shortly after I logged on Homestars I got a call from factory direct appliance service, they had an opening and came right away. The tech had questioned me on the phone and brought the replacement part with him. He followed responsible Covid guidelines and fixed the problem promptly. He brought safety equipment do as not to damage the floor. He cleaned the machine and gave us good tips for regular maintenance. Great service!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Factory Direct Appliance Service

Hi, I'm Merv! For over 37 years I’ve been repairing appliances. As a fully trained technician, I repair dishwashers, washers and dryers, stoves and refrigerators. Over the decades I’ve serviced almost every make in existence. And, I am confident I can fix yours. Call me for same day service.

For the recent seven years I was a service manager for the two largest appliance repair companies in the GTA.

Running busy appliance repair shops was fun… and very time-consuming.
The best part of my job is seeing customers like you go from worried to happy when their appliances were restored to good working order. I love what I do every day which is spend more of my time seeing satisfied customers.

Why call Merv at Factory Direct Appliance Service?
You’re better off with a former service manager coming to your house than just a regular technician, because…

Over the decades I’ve serviced almost every make in existence. I am confident I can fix yours.
Manufacturers send me service bulletins on high end and standard appliances that technicians don’t always see.

CATEGORIES
Appliance Repair
BRANDS
Whirlpool, Kenmore, Bosch, Maytag, KitchenAid, HotPoint, Samsung, Dacor
WEBSITE
https://fdapplianceservice.ca/
LIABILITY INSURANCE
Yes
WARRANTY TERMS
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