Reviews

10/10

Corey responded promptly to our request. Sent Roberto. Replaced the lock. Had suggestions on how to strengthen the door, did some extra things above and beyond. Totally satisfied. Great service

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Company Response

Thank you so much for your great review. Our main focus is 100% satisfaction from our customers.

10/10

We found water on the floor of our basement at 11 pm on a Friday night with an outside temperature of almost -20c. We tried calling a few bigger name firms who were not available. Then my wife remembered we had an amazing experience with Shim Plumbing a year back installing a toilet. we called Shim. No problem he drove 30 minutes in the middle of the night, diagnosed the problem fixed it and all with a smile and great attitude. He was our saviour! Can't thank him enough.

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Company Response

Thank you David! Always happy to help

10/10

We used Mr Roof Repair again to replace a flat roof that was leaking. A total pleasure to deal with. Pietro is the only roofer in Toronto I trust and Joe in the office is amazingly responsive. This must be at least the sixth time we have used them. I got quotes from other firms that were slightly less but for peace of mind I use Mr. Roof Repair. They even fixed my wooden fence that was falling down without being asked!

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Company Response

Hi David…Pietro is fantastic and we are lucky to have him! All of our Roofing Specialists undergo constant training from our manufacturers and are certified to the highest degree. Thank you for sharing your positive feedback and continuing to trust us with your roof!

10/10

Another outstanding experience. We had a basement leak. Pietro and team came were extremely diligent, checked carefully and discovered a blockage in the drain pipes. Used their initiative to check for other blockages, needed to come back again because of a related issue. Were totally professional and reliable. I will never use anyone else -- and I'm not easily impressed! Joe in the office is also a pleasure to deal with and very responsive.

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Company Response

Hi David... Thanks for this! We know you're a busy guy, so taking the time to review our services is most certainly appreciated. Repeat business is always the most satisfying business in the service industry. So, thanks again for that. We look forward to servicing you in the future. Take care.

10/10

2 guys came yesterday to clean our ducts. They were very conscientious and seemed to do a good job. After they left my wife found dust and debris in the furnace room that they had missed cleaning up. We spent 3 hours last night cleaning and still more needs to be done. I have my own business and I know every company makes mistakes -- it's the manner in which they resolve them that separates out the high quality companies. I called the owner to see how he would react -- and he was a class act. We had asked for a small refund to cover a cleaning lady to clean up the furnace room. He offered to double what we asked and is sending a cheque. In my books he gets an A plus for the way he handled it. His approach should give anyone total confidence to deal with this company.

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Company Response

Hey David, thanks for taking the time to share about your experience with us. This is a perfect review and shows as you mentioned the kind of company we are. Not every job runs 100% smooth, and when problems arise, its how the situation is handled, and customer service is a big part of our companies success. Overall, I'm glad you were happy with the work we did. I personally appreciate your comments about the way the situation was handled, and look forward to serving you again in the future. Thanks again for your business, all the best, Happy Holidays. Paul

10/10

Alec and his partner came today and were outstanding. They sent us details ahead of time so we knew what to expect. Arrived on time. Said the job would be done by 4pm but they are so diligent and pay such attention to detail they took till 7pm to finish the job. They responded to every small request and were a total pleasure

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Company Response

Dear David, thank you very much for your business and thank you for writing review about our services. We appreciate it very much and looking forward to serve you in the future.
Kind regards.
Alec at Green & Spotless.

10/10

This is second time we have used Pesticon. We called on a Saturday morning they were here in the afternoon. Totally professional -- found te squirrel nest. Put on mesh to cover a hole they found. A pleasure todeal with.

1 of 1 people found this review helpful.
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10/10

Best roofing company and one of best companies I have dealt with. Contact in office was Joe and Pietro who came to do the work is amazingly good. Initially had a leak on flat roof, two other companies had mis-diagnozed the problem. Pietro got on his hands and knees and discovered cracks others had missed. He did a quick fix - thankfully - it saved a major problem when the big storm came. Then he came afterwards to do the full job. Was a pleasure to work with. Thoughtful and extremely detailed oriented. They are now working on a second project. I wouldn't use anyone else for roof repairs!

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10/10

They came today. Removed junk from front lawn and basement. Told us where paints could be dropped off. Professional, prompt and reasonable.Called when got delayed in traffic. Easy to book online.Will use again

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Company Response

David

Thanks for the review.Glad we could help you get rid of your unwanted items. I will let the crew know that you were happy with the service. Thanks for your patronage.

Rick

10/10

Needed a new roof. Did thorough research of best roofing companies. Got multiple quotes. Titan was mid range. But great reviews and knew people who used them. Shawn and Max and team did an outstanding job. Had most thorough proposal, pleasure to deal with, reliable, professional, cleaned up well. Best in the business in our opinion!

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Company Response

Thank you David. It was a nice big job including shingled roof, flat roof and custom skylights. Switching it up from the everyday norm. Your home has very nice character and I am greatful to be invited to add even more value to it.
Thanks, Shawn

10/10

Water was flowing off our eaves flooding neighbour's basement. We had been using another company to clean eves twice a year so figured that we had a serious problem. When Jordan saw the eaves he was surprised -- looked like dirt had accumulated for many years. Obviously the other company had been coming twice a year and not doing a good job. Jordan was professional. helpful and more interested in establishing a relationship than a quick job. We will switch to them from now on.

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10/10

Our sump pump wasnt working. Rick came at 8 in the evening spent about 2 hours investigating the problem tried different solutions. Was professional, courteous and kept the basement clean. Brought his supervisor next day to identify problem and replaced pump. Very satisfied.

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Company Response

Hi David, First and foremost, we would like to thank you for taking the time to share your experience with others. We are extremely pleased to know that you are satisfied with our workmanship and customer service. Rick, as well as all of our technicians, are dedicated to resolving all of our customer's plumbing issues and ensuring that they recieve the best service possible. Please continue to rely on our team for all your plumbing or drain needs, we are here to assist you 24/7. Once again, thank you David for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again, take care.