Edit July 20, 2021: After speaking with Dave from Sunnyside, I'm revising a couple points in my review to make sure it is accurate.
Sunnyside did a good job cleaning our windows and eaves, but I felt that better communication would have managed expectations I had of timelines. We booked for the week of July 5th but they didn't come that week or advise of an updated date. The booking confirmation says
"Please note, all work is weather permitting. If we experience rain or heavy winds we will have to reschedule to the next available date." which I understand, but it would have still been nice for them to be proactive about contacting their customers. Instead I called the following week on Tuesday and was told I was scheduled that afternoon, but if it rained then they would come the next day. Unfortunately, they didn't come and I wasn't contacted with an updated timeline. I called on the Thursday evening and left a voicemail which they returned the next day letting me know they'd be coming that day. I understand due to weather there will be delays, but I'm surprised it was delayed so much when there were only a couple of days with rain.
While the job done was completed well, it was unfortunate to have three sopping wet yard waste bags with the debris from the gutters left at the side of my house. When I picked them up to move them the bottom gave out which I needed to clean up. Dave clarified that they have tried things to deal with this, but haven't been able to find a solution. He let me know that if I had contacted Sunnyside about the concern they would have sent someone out to clean up the mess which I will need to keep in mind for next time. I would suggest to have the individuals taking care of the job speak with the homeowner to find out if they have bins that could be used instead of the bags, as it would have saved some trouble. Dave did try to make this right, and I appreciate that.
- Approximate cost of services: