Sunnyside Window Cleaning

Sunnyside cleaned our eaves today and I am very impressed with their service and professionalism. Both their service specialist and workers are professional and courteous. The debris collected from the eaves was placed in a yard waste bag by the curb for proper disposal.

Was quite happy with service. Came as planned. Workers were courteous. They did my neighbours on same day. I have no problem recommending them. I will be booking them again in the fall.

Sunnyside cleaned our eaves this fall and I am extremely happy with their service and professionalism. Both their service specialist and workers are professional and courteous. The debris collected from the eaves was placed in a yard waste bag by the curb for proper disposal.

The men showed up on time, were very careful not to track in outside dirt, and I think they had booties to cover up their shoes. Can't really remember, but, there was no mess to clean.
They were friendly, yet kept on cleaning when we were talking.

I was very pleased with the inside work, because another company managed to break of edges, turn up edges of the pieces that you use to lift and close the windows.
Not a problem, nor has it ever been with Sunnyside.

I have contacted my lawyer and the pertinent authorities regarding my complaints about this company and they are currently working on it to bring justice to my case. The company did not rectify the leaky problems that it was engaged to do so in the first place. The company did not fix the problems after several attempts. The last worker they sent was very rude - walked out without doing anything. Contacted management about it - they sided him and they refused to come back to fix the problems. It is now in the hands of my legal team and the appropriate authorities to deal with this issue.

Your head man on the job did an excellent job on the house windows.
He was very courteous and through. We also had our solarium windows
done. When I viewed them from the floor they seemed clean. However,
when I sat down later and looked up I saw many places that were missed , especially along the edges of each window. There is still the green mold
there.
Thank you for addressing this situation.

Joy

I decided to try this company for the first time last week and was unfortunately disappointed in the service. They reached out to me for cleaning of eaves 2 weeks ago and I agreed and scheduled an appointment for the following week. There was a misunderstanding regarding the exact date so they came to my house when I wasn't home. I live in a townhouse which resulted in them only cleaning my 2 front gutters and leaving an invoice for the work. I was upset as they did not address the backyard as they could not obtain access without anyone being home, yet they left an invoice for the full amount.
I followed up with the company and they were apologetic and proceeded to make another appointment to clean my back eaves where I had my husband stay home to let them in. Unfortunately, the guys that came were confused as to what the job entailed and thought they were supposed to clean my windows. After clarification we think they cleaned the gutters but they just left after the job was done without a word. After going to the backyard we noticed a birds nest was left in the eaves. We also noticed a hole in a downspout which I will not blame them for, but would have appreciated some sort of discussion/recommendation for repair. Overall I will pay them for the services rendered, but I cannot say I will use them again or recommend them to anyone else.

I've used Sunnyside for many years and last year was the first time I was not happy with their work. Last year when Sunnyside cleaned my windows they actually broke one of the screens; after some time and several discussions they came and fixed it. So I was surprised when they left this year after doing the inside windows (they did the inside on a rainy day and came back to do the exterior) to find - when I went upstairs - that blinds were not drawn down and left and strange angles. I had to finish doing their work on no fewer than 10 windows - 2 window wells - and spent hours trying to straighten out the slats on one of the blinds in particular that they had bent. They offered to return and look at the damage but I declined because there was little benefit in it as I doubt they would replace the blinds on all 5 bedrooms windows after damaging one of them ... and frankly I'd already decided not to use them again because I don't need this hassle every time they come. I then posted a review that stated I was unhappy with their service and wouldn't use them again. The next day they called and told me to take down the negative review as it was bad for business, and if I didn't that any business they lost over the past weekend (just after my review) they would include in a libel law action. Further conversations with them have resulted only in more threats ... and threatening emails. I can't see the purpose of reviews if they are required to be positive; surely that isn't what this honest vetting by customers is about?

I have contacted customer support at HomeStars and hope they will intervene. Should they decide to apologize for their bullying and take responsibility for a poorly done job I'd be happy to change the review to note that. Otherwise - beware.

3Nov17 Scheduling confirms "late fall" appt. Customer Follow up email 5Dec17 results in 6Dec17 appt confirm. 6Dec17 no show due to weather. 7Dec17 customer phones and speaks to Service Manager who offers numerous excuses as to why cannot confirm service will occur before City of TO discontinues yard waste collection/first day of Winter third week of Dec even though Co "has crews working throughout City". 21Feb18 - 2 man crew arrives unannounced. Cleans eves satisfactorily. Customer is left with 2 kraft bags of soaking wet leaves to store until mid-March 2018 when City resumes yard waste pick up. As crew drove away the moisture from the leaves had saturated the bags. This is the 2nd year customer has had similar "late fall" eaves cleaning experience with Sunnyside. Customer rates the 2 man crew who did the cleanly 9/10. Customer rates Scheduling and service manager specifically - 1/10.