I posted a service request on Homestars as I had water coming into the master bedroom closet floor, from the en-suite bathroom shower. I got a call from a friendly professional lady (who's name I have forgotten; my apologies) to set up an appointment. Mark arrived to diagnose the issue. I worried that he would have to cut into the closet wall to get at the problem, or worse yet he would have to disassemble the shower unit to get to the pipes, and that it would turn into a huge job. Mark inspected the areas carefully and suggested that he test the area by running the shower, before doing any intrusive work. He found a small leak in the side of the shower which was allowing the water to get to the wall and into the closet. All it needs is re-caulking when it dries. Thanks Mark for your professionalism and New Canadian!

We had the nightmare of water dripping down from a light fixture in the garage. Bathroom was above garage so thought that was the problem. We had an electrician take down the light fixture, then we called New Canadian Drain & Plumbing. Esteban arrived and spent due diligence sourcing the leak. After running the all the water outlets in the bathroom, no leaking. Tried various things and still couldn't find the leak through any of the drains, pipes, toilet or facets. Esteban then took a good look inside the spa unit in the bathroom and discovered two gaping holes near where the round doors connect to the sides. He caulked the holes and problem solved! Esteban went above and beyond to try and find the leak and we are very grateful.

Mark was extremely professional, appraising each job and explaining the cost breakdown. He was efficient and made sure I tested the sink and the toilet before I paid. Beyond being professional, Mark was extremely kind and likeable. I would hire him specifically moving forward.

An elderly couple in their mid 80s had a sewage backup in their basement toilet. With English as their second language they called on me for help. We have used New Canadian Drain and Plumbing in the past at our own home, so we called around 5:00 pm on Friday August 7th on the couple's behalf. Cassidy, the woman who took our call, said a technician could be at the house between 9-10 am the next morning. George arrived before 10 am and took care of everything. He called me a few times to keep me informed. He was patient, polite and professional with the elderly couple and myself. He explained everything clearly, fixed the problem and cleaned up the mess, which I understand was quite bad. George texted me photos and a picture of the receipt and he arranged it so that I could take care of the payment without having to come to the house. The elderly woman was so pleased with George (which is saying something because she can hard to please sometimes:)) and so was I. It is difficult supporting the elderly from a distance. Thank you for making this awful problem go away so quickly George and team!

Mark at New Canadian Drain & Plumbing did outstanding work.
I had previously tried two other plumbers in an effort to fix my bath and shower water flow issue and they all wanted to break through the marble tiles to get to the pipes. This would have involved major construction and expense.
Thankfully Mark quickly identified the problem and found a solution without damaging the tiles.
I would highly recommend Mark at New Canadian Drain & Plumbing!

Mark - showed up on time - and did a great job with good advice. I would recommend to anyone with a similar problem. Thanks for coming on time mark.

Fixed both my toilets after another company told us we'd probably have to replace one of them. One wasn't filling up with water in the tank, the other was clogging. George was very knowledgeable and helpful.

Tony was super great, efficient and friendly. Would definitely recommend company and his service to friends and family in future. He was super tidy and very considerate considering I was working while he was removing and installing the new toilets. Thanks Tony!

I called New Canadian Drain for a leaking pipe. Tony arrived within an hour. The leaking pipe in the ceiling was more involved than initially anticipated. Tony was able to fix it as well as inform me of what will need to be done in the future. Tony was fantastic and very helpful

We were so lucky to have Wynford as the technician. Our toilet apparently needed a second "snake" and he came for a second visit. He told us after the first visit the work was guaranteed and true to his word he fixed the problem...with no additional cost to us. He explained the problem to us and if we needed him again to just call. Would highly recommend him and New Canadian Drain.