New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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90%

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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.5 10 (799 reviews)

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Mervyn
Mervyn
7 reviews Old Toronto, ON
10/10

Sump pump issue

Had a reoccurring problem with an exterior sump pump and needed emergency service - called several companies and this was the only company that responded immediately and sent Dayvid out to deal with this arriving within 30 minutes at 10pm at night.
He was courteous, thoughtful and proposed a solution that would solve the issue. He returned during the next day as he needed to purchase a special valve and was very efficient at installing it. This is my go-to plumbing company from now on.......

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J&J, Junction
J&J, Junction
7 reviews Toronto, ON
10/10

Pipe leaking onto Water Heater

Water from a covered overhead pipe was dripping onto our water heater causing corrosion. We were advised by our furnace company to get it repaired as soon as possible. Raymond came to our rescue the day after we called New Canadian. He was very personable and professional. We appreciated how clearly he explained what the problem was and what needed to be done. Raymond pointed out that the valve supplying water to our furnace humidifier was dripping water because the value was off code and needed to be replaced. As well as replacing the damaged pipe, he purchased a new value and installed it. He went beyond the call of duty and saved us the risk of potential future damage and subsequent cost. The job was done quickly and expertly. Now the leaking has stopped and the humidifier WORKS! We've used New Canadian many times and have never been disappointed.

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Company Response

Hi J & J,

Thank you for your continued business with us. We are happy to hear that you are satisfied with Raymond's plumbing knowledge and expertise and we look forward to working with you again in the near future.

Until next time, take care.

Private User
Private User
Private User reviews Markham, ON
10/10

Sump pump replacement

Dayvid from New Canadian Drain and Plumbing was professional, courteous and charged exactly what we discussed. The sump pump was replaced with a professional grade pump. Great job Dayvid! Highly recommended.

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Bill in Oshawa
Bill in Oshawa
0 reviews Oshawa, ON
10/10

Reliable, professional, friendly service

Last week was our third time using New Canadian Drain & Plumbing and as always they provide reliable, professional and friendly service. The person I spoke with to arrange the service was, and in each instance has been, friendly, caring and professional - a great start!

Our plumber RW arrived on time, knows what he is doing, takes the time to review his assessment and solution with you. Then he outlines the cost in detail. When he works he is extremely conscientious and won't leave until the repair is done right and you are satisfied. He has such a pleasant manner and you can tell he cares about his profession.

As mentioned, I've used them 3 times over the past few years and there is a consistency of service that deserves to be recognized. I've referred the company and RW to my neighbours - without hesitation. One has used him and found him to be fabulous.

Work completed includes: bathroom drain replacement, clogged shower drain and replacement of toilet gasket and wax ring.

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Kaz in Toronto
Kaz in Toronto
0 reviews Toronto, ON
10/10

Blocked kitchen drainage

Lino and Raymond showed up and fixed my most disgusting situation in the kitchen. They were awesome, professional, and they loved my dog. Everything is running smoothly and clean. I highly recommend them for your own plumbing fixes. If they can get this one done (yuck you had to see it) then they can get anything done!

Kaz, happy owner

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Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent service, thorough repair and good advice for maintenance!

We had problems with a completely clogged kitchen sink that no chemical cleaner could fix and leaking pipe in the ensuite bathroom sink.

Dayvid from New Canadian came by and showed us how badly our drain pipes were clogged with hardened grease and guck that had built up over the years. He told us not to use Draino or other chemical drain cleaners because the acids tend to erode away the sealant material in the pipes, and that was what was causing the leak in the ensuite bathroom sink.

He completed a very thorough power wash of all of our drains and recommended an enzyme-based drain cleaner instead of the harsh chemicals. Bio-Clean.

He also recommended fixing the angle of the dual sink drain so that the sinks drain better and put in all new piping.

I am very happy with the results and the explanation of the problem with camera images to clearly show how bad it was, and recommendation for long-term maintenance.

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spungoes in Pickering
spungoes in Pickering
1 review Pickering, ON
10/10

Quick and Efficient - Water disaster overted

Dayvid came a day after we noticed a leak that was from the laundry room on our main floor through the wall and into our basement. He quickly found and fixed the problem and ensured that the builders cheap plastic connectors were replaced to avoid a similar problem in a few years.
Dayvid also had a few suggestions for some other things that I had questions about (such as freezing pipes, etc.)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Plumbing

Yesterday it was the kitchen dishwasher drain. In the fall it was a bathroom faucet. We call New Canadian Drain & Plumbing. They are professional, courteous, efficient and their work is excellent! Thank you New Canadian Drain & Plumbing!

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Company Response

Hello Dear Customer,

Thank you for your feedback on our services and we look forward to working with you again in the near future.

Until next time, take care.

Samara from Toronto
Samara from Toronto
2 reviews Toronto, ON
0/10

Damaged toilet, ignored complaints

We had our toilet snaked and cleared with this company and the plumber actually permanently damaged our toilet. He didn't notify us of this damage. When we noticed the damage and let them know, he came back and painted over the damage which looks even worse. My susequent attempts to contact them have been completely ignored, so we are left with our damaged toilet and having to pay for terrible work and awful customer service. I would never use this company again.

Response to owner:
My husband emailed to inform you of our damaged toilet on Nov 5.
Wed Nov 7th Danny was supposed to fix it but called to reschedule.
Thu Nov 8th Danny came but couldn’t fix it. Asked to come back Friday
Fri Nov 9th Danny painted the bottom of the toilet which was not satisfactory. We could still see scratch marks and the "fix" looked terrible.
Nov 13th: I sent an email informing you the fix was unsatisfactory and the paint/coating on the toilet looked terrible and uneven and you could still see scratches beyond the treated area. I also attached photos. I never got a response.

Nov 20th I had a c-section with long recovery, hence the delay in further communication from me.

March 20th I emailed again asking to revisit the Nov 13th email. No response.
Currently I have resorted to reviews because I have not heard back from you at all.

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Company Response

Hi Samara,

Back on November 05, 2018 when your husband contacted our office regarding the scratch marks at the bottom of the inside of your toilet bowl, our office took immediate action and scheduled our plumbing technician to return to your home to polish and repair the scratches in your toilet bowl in which he did. 

Now, six months later, you are posting bad reviews accusing our office of not addressing your toilet issue when in fact, we addressed it immediately when it was brought to our attention.

Private User
Private User
Private User reviews Toronto, ON
10/10

Main drain backup

Our main drain was backing up we had water coming up from from the floor drain we called new Canadian they told us dayvid will be there in 40 mints after 40mints Dayvid was here to help us he snake the main drain & take out a lot of wet napkin that my girlfriend throw flash throw the toilet and he advised us to camera the drain to make sure there is nothing left in the drain & everything looks good
Am glad dayvid we here to help us and lesson learned No Flushing wet napkins anymore

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Company Response

Hello,

We pride ourselves with the quick response times that we offer our valued customers and we are happy to hear that Dayvid was able to resolve your drainage issue.  Please feel free to contact our office should any future plumbing or drain needs arise. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continued business with us. Until next time, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement, Waterline Replacement, Drain Cleaning,Camera Inspection, Plumbing, and Waterproofing
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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