I called New Canadian and Ozan came that afternoon to check out the problem. He did a scope and showed me that the pipes were clogged - most likely by roots. He told me his team would be there the next day (a Saturday) and would dig up my basement, fix the problem and install a back flow which would qualify me for a rebate from the city. He explained the whole process very clearly. He told me he'd help me fill out the form and ensure that all the paperwork was done so that I'd receive the rebate. Then when they pulled out the pipes, he showed me the roots that had clogged my pipes. Once those pipes were cleared he could scope out in front of the house, where my pipe joined the city pipes and unfortunately there were more roots. A medium-sized job turned into a big job, and the price ballooned, but I was grateful that he did it because in time, I would've had another problem and another dig. Again Ozan explained each step of the process and how long it would take, and he was accurate throughout. His whole team was very professional and respectful of my home. I highly recommend this company.

We had water leaking from the main floor ceiling. We could not figure out where it was coming from. Seyed ("Mike") came and after a pretty short time knew where the leak was coming from. He explained everything to us, gave us the price (admittedly, not cheap), called another colleague and the two of them had the leak fixed within a few hours. Seyed cleaned up after himself. He took the time to answer all our many questions, and discussed other medium-term issues we will need to deal with.
If we have plumbing problems in the future (which undoubtedly we will, given the age of our house) we will definitely go with Mike from New Canadian Drain and Plumbing, and we can strongly recommend his and their services to anybody else as well!

Prompt service and very professional. Answered all my questions with patience - a lot of troubleshooting had to be done and they took the time to contact manufacturers to get it done right. I would call again.

This outfit sent me a service person within the hour and replaced the two shut off valves for our kitchen.

The quick service was appreciated as it stopped the water from leaking into our basement.

I have relied on New Canadian for more than 15 years. They have always been reliable, honest, efficient, and worth every penny spent and I have had some disasters! Most recently, I want to thank Armelin (Lino) for his sane advice and expertise in fixing EVERYTHING that was busted! So Happy!

Jeff from New Canadian drain provided me with a quick assessment of the problem and a solution. The drain was clogged further than initially estimated, so a commercial "snake" was brought in and solve the problem.

Jeff worked fast and gave me a fair price for the overall job, (ended up redoing the off balanced, under sink pipes).

Thank you Jeff and the New Canadian Drain!

Ozan and Mike were very prompt, efficient and fair during a stressful time.
They were prompt, efficient and followed up.
They got the job done when they promised.
I highly recommend this company.

Thanks
B

We had a sewer back up in the basement. I called New Canadian Drain & Plumbing and they within 30 minutes to diagnose the problem. The plumber, Shendon, was thorough and professional. He located the problem and laid out our options for the repair. They came the next day with a large crew and fixed our broken sewer pipe and installed a backwater valve. Shendon, Imam and crew were a pleasure to deal with. They dug both outside and inside, but left both areas clean (and the basement re-cemented). We received a written quote for the work and were charged exactly what they quoted. I am very happy with the service.

We had a sewer back up in our home. We called New Canadian Drain & Plumbing and they came right away to diagnose the problem. The worker who came, Shendon Brown, was thorough and professional. He located the problem and laid out our options for the repair. Shendon returned the next day with his crew -- at exactly the time they said they would arrive -- and fixed our broken sewer pipe. Shendon and the crew were a pleasure to deal with. They were careful, polite and always let us know how it was going. They had to break through part of a concrete garage floor and dig 5 feet or more to locate the broken sewer pipe but they did the work and left the area in immaculate condition. We received a written quote for the work and were charged exactly what they had quoted. We got good advice about how to minimize future drain problems. Work came with a 25 year guarantee. I would recommend Shendon and New Canadian Drain without hesitation or reservation and would use them for any future problems we would have.

We had a leaky basement toilet and called NCD&P because we had used them successfully in the past. The plumber came out within a couple of hours on a Sunday afternoon, he was friendly and knowledgeable re: the problem. A quick fix. Unfortunately, when he was replacing the tank, it slipped and broke and cut his hand very badly. He was more concerned with our broken toilet than his bleeding hand. We assured him that accidents happen (and they do), we sent him off to get stitches. He assured us that someone from the company would be in touch shortly. We received a call and arranged an appointment for the next day. Raymond arrived early and was friendly and eager to replace the toilet at no charge. He did his job with efficiency, cleaning up all the mess and disposing of the garbage. He was fast, courteous and professional - which is why I continue to use the company. Their staff are second to none. I just felt bad for the first guy...