I called New Canadian and Ozan came that afternoon to check out the problem. He did a scope and showed me that the pipes were clogged - most likely by roots. He told me his team would be there the next day (a Saturday) and would dig up my basement, fix the problem and install a back flow which would qualify me for a rebate from the city. He explained the whole process very clearly. He told me he'd help me fill out the form and ensure that all the paperwork was done so that I'd receive the rebate. Then when they pulled out the pipes, he showed me the roots that had clogged my pipes. Once those pipes were cleared he could scope out in front of the house, where my pipe joined the city pipes and unfortunately there were more roots. A medium-sized job turned into a big job, and the price ballooned, but I was grateful that he did it because in time, I would've had another problem and another dig. Again Ozan explained each step of the process and how long it would take, and he was accurate throughout. His whole team was very professional and respectful of my home. I highly recommend this company.
- Company Response
Hi Kate, our team is very pleased to read your detailed feedback on our services. It is always rewarding when our hard work and dedication is recognized by our valued customers. Please feel free to call us anytime should you have any future plumbing or drain needs and we would like to thank you in advance for any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and it was a pleasure working with you. Until next time, take care.