HomeStars  >  Roofing in Thornhill  >  Mr Roof Repair.ca
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90%
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Reviews by rating (past 12 months)
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Reviews for Mr Roof Repair.ca

Average customer rating:
9.6 10 (767 reviews)

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djkaufman
3 reviews Toronto, ON
10/10

My experience was totally a happy one.
Mr. Roofer did everything they promised and I was very satisfied.
They even gave us a comprehensive report on the condition of the roof and eaves.
[email protected]

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Beck in Brampton
1 review Brampton, ON
10/10

There were some pieces of the shingles missing from our roof, the technician came and got that fixed for us on a snowy day. We scheduled an additional repair for some other problems on the roof, and the service we got is very professional. I like the way that Mr. Roof produce reports regarding the issue we had, and explained what has been done. We are satisfied with the service we got.

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Company Response

Hey Beck... Winter roofing issues are difficult to deal with at the best of times. Glad we could help. The reporting definitely allows for a more thorough and detailed view of what's happening with your roofing system. Our clients find great value in it. Thanks for mentioning it. Take care!

Darren from Oakville
2 reviews Oakville, ON
9/10

My wife and I recently bought a house in Pickering. There were a few issues with the roof: the skylight needed to be replaced, soffits repaired from animal damage, and minor fixes to downspouts. Mr. Roof Repair completed those repairs professionally, for the quoted price, and in a timely fashion (there was one small delay which was caused by the weather). I would use Mr. Roof Repair again for future roofing work on my house.

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Company Response

Hey Darren... Professional and timely are our middle names! Happy we could help. Thanks for this! Take care.

Jeff P.
2 reviews Toronto, ON
10/10

Was notified of a roofing issue when we had our gutters replaced. Mr. Roof Repair was highly recommended from a colleague. I had submitted a request for a roof assessment and it was completed within 3 Days. The service was terrific and there was a lot of communication between myself and the account manager.

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Company Response

Hi Jeff P.... Glad we could live up to the recommendation and provide the type of reporting you needed for your roofing system. Please let us know if we can help moving forward. Cheers!

ACHUN in Goodwood
1 review Goodwood, ON
10/10

I saw the Mr. Roof van on the 407 and call them immediately Julian was very professional and attentive right from the first phone call. He followed up quickly with an appointment that worked for both of us, arrived on time, and followed through with a complete inspection of all areas of the roof. Unlike the first roof inspection I had that just provided me with an invoice, Mr. Roof inspected the entire Roof and rated the condition of the roof against their criteria. They identified the area I had report on and took pictures and made recommendations to the solution they will be implementing with a thorough report with photos and a quote. I would highly recommend this team to anyone! Mr. Roof for me you have indeed “Raise The Roof” with your customer centric qualities! I am looking forward to the quality workmanship once the snow is off the Roof!

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Company Response

Hi ACHUN... We're glad we could provide this type of experience for you. A client focused priority is the basis upon which we do everything. Thanks for recognizing that. Julian and Ben certainly appreciate the shout out! Have a nice Holiday season. Take care!

Private User
1 review Toronto, ON
10/10

Mr. Roof Repair is extremely professional. We had a problem with a leak in our kitchen cooktop vent which they fixed. In the assessment of our roof, there were some deficiencies with regard to proper vents for bathrooms, vents, insulation, etc. Repair person (Ben) showed up on time as scheduled. Very happy with the service provided and will not hesitate to recommend in the future.

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Company Response

Hi There... Thanks so much for this. Glad we could help! Please let us know if we can be of service to you moving forward. Cheers!

Private User
2 reviews Mississauga, ON
2/10

The greatest frustration with this company is that he repair was not done properly the first time which caused way more damage to the interior of our home. You would think that this sort of error would put you on a priority to list to make it right. Not so. Call after call, we tried to explain that things were way worse after the initial repair, but it took the company 3 months to finally come back. All fixed now, but we still have splatters of roofing material all over our windows upstairs.

I will say that the people we dealt with were professional and generally nice folks, so I do feel a bit bad writing a bad review, but I would suggest, especially with a flat roof, that you shop around for expertise.

1 of 1 people found this review helpful.
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Company Response

Hi There... We appreciate your frustration and your wanting to write about your experience. However, some important details have been omitted that make the entire matter clear. The original work was suggested in an attempt for you NOT to have to replace the entire roof and be subjected to the costs associated. However, the roof ultimately needed replacing in its entirety. Because of this, you were credited the entire amount of the roof work from the original repair toward the replacement of the entire roof, plus additional discounts. You have intimated that we ignored you or delayed our eventual return to your property to replace the roof. However, there were months of back and forth and negotiation on how to move forward that caused the delay. By the time we agreed on a path forward, it was only 4 weeks until we were able to attend your property... a more than reasonable turn around in the middle of the summer. Through all of this, we do appreciate your mentioning our professionalism. However, your commentary regarding our flat roofing expertise is baseless and completely unfounded as evidenced by the tens of thousands of clients that we have serviced to complete satisfaction. Take care.

Private User
2 reviews Toronto, ON
10/10

I contacted Mr Roof Repair and they were professional and attentive right from the first phone call. They followed up quickly with an appointment, arrived on time, and followed through with a complete inspection of all areas of the roof. In my case it is a combination of gabled roof structures and a flat roof area with a skylight, air vent, and plumbing stack vent. They inspected all of it and produced a thorough report with photos and a quote for fixing areas that are currently problematic, or likely to cause problems in the future.

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Company Response

Hi There... Glad we could provide those insights into your roofing system. Please let us know if we can be of further service. Thanks gain for the kind words. Cheers!

Private User
2 reviews Toronto, ON
10/10

Very professional and efficient service with knowledgable staff. It was a relief to find a company that arrives on schedule and knows what they are doing. I am proceeding with the job as I am confident it will be done properly.

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Company Response

Hi There... We appreciate the confidence you have in us. Doubly glad that it was garnered though our living up to what we promised. We look forward to completing your project. Thanks for this! Cheers!

deli_y in Toronto
1 review Toronto, ON
10/10

Mr Roof Repair folks responded to my call for a leaking old roof in time. They scheduled a date to visit and evaluate the work that needed to be done in a timely and professional manner. They precisely documented and photographed every corner of the roof that needed repair and gave us a quote. The work was more than what we were hoping for...as it usually is with an old roof. Once we decided to move forward, they were helpful in scheduling the earliest date possible and on the scheduled date, they arrived on time and took care of everything and documented the work professionally. The roof is great now and we couldn't be happier. Thank you!

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Company Response

Hey Deli_y... We're glad we were able to provide this level of service for you. Thanks for the kinds words. Much appreciated! Take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. Ensuring your peace of mind by providing a timely solution and or permanent roof repair to avoid issues in ...

CATEGORIES
Roofing, Skylight Installation & Repair, Handyman Services, Pest & Animal Control, and Gutters & Eavestroughs
WEBSITE
https://www.mrroofrepair.ca/?utm_source=homestars&utm_medium=profilepage
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
VISA & MASTERCARD
LICENSES
Toronto Municipal Licensing and Standards
MEMBERSHIPS
BBB-Better Business Bureau, National Roofing Contractors Association, Certified Contractors Network
LIABILITY INSURANCE
Yes
DIPLOMAS
Select Shingle Master (CertainTeed), Soprema Certified, GACO Accredited, TPO Accredited
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$399 Minimum For all Repair Service
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Quality Workmanship Guarantee
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