Company will not respond despite repeated attempts by phone/email. Balcony is leaking below. Very disappointing
- Approximate cost of services:
Company will not respond despite repeated attempts by phone/email. Balcony is leaking below. Very disappointing
I had Mr. Roof Repair replace two skylights as well as a portion of a shingle roof and install gutter guards. Less than two years later, one of the skylights is having issues. I have called and emailed Mr. Roof Repair to ask for assistance pursuant to their 10-year warranty four times. I was advised that someone would respond to my inquiry and help rectify the issue but that has not occurred.
We had two leaks from our roof, and they had identified the issue to be a broken shingle and sealant wearing off around the vent. We had no issues afterward but since we recently had a missing shingle, I called another reputable roofing company to fix it. To my surprise, they noticed that the broken shingle wasn't replaced. It was literally just glued back to the broken piece on the roof which would still allow water to seep in (overtime), and the sealant was done poorly. The roofing company that noticed this even took pictures/videos to show me the work and had to fix their poor workmanship. If only I was able to post the video. I will never recommend mr roof repaid to anyone - its a cash grab and poor workmanship. Buyer beware.
We had issues with our flat roof with water ponding on it and resulting in leaks. We had temporary work done to fix it, and Mr. Roof Repair said that we'd need a permanent solution - to rebuild the roof. On Oct. 24 2017 we sent a deposit of over $2800 and final payment of over $11,400 (total over $14,000) to completely rebuild our flat roof. In February of this year our neighbour was renovating their home adding a third floor, and I was able to get access to our roof and discovered that the flat roof that was just rebuilt because of a ponding water issue has water ponding on it. I sent photos to Mr. Roof Repair showing the issue and told them their work should still be under warranty. In fact, I have photos from googlemaps satellite images that shows the problem was there almost immediately after the roof rebuild. After numerous more emails and phone calls, they kept denying that ponding water is an issue that needs to be addressed (even though it was the reason that required our roof to be rebuilt at a cost of over $14,000, and is listed as one of the roofing issues when looking for a roofer on Homestars) They claimed my photos were not good enough evidence that there was a problem and that I needed to book an assessment that would cost $200 for them to come look at the problem (for an issue that would supposedly be under their "guarantee" of workmanship!) I called their bluff at trying to scare me off with another bill and booked a time for them to come. I also booked another contractor to come the same day to get a second opinion (he did it for FREE). Mr. Roof Repair's team ended up coming at the same time so I had two sets of people looking at the problem. The other contractor was surprised that this problem came up after only a couple years since the rebuild and said the slope was not built properly and the end of the roof was not tied into the fascia properly, which was causing the ponding issue. He stayed with me for almost an hour going over every part of my roof and all the concerns I raised regarding my neighbour's adjoining work. Mr Roof Repair's team was there for about 10 minutes, seemed nervous and made some half-hearted attempt at belittling the ponding issue, then left. Mr. Roof Repair, did NOT send me the promised assessment! They are completely ignoring my issue and just want me to go away. A few months later after considering my options, I contacted them one final time to ask them to address my problem and after two more e-mails and over a week, there is still no response from them. While they used to have a good rating on Homestars, they are NOT the same company they used to be. They did claim a change in management and it seems all they want to do is take your money, and even after doing terrible work on an expensive job, will do everything they can to avoid paying for their mistakes. I will not let them get away with this and will take absolutely every step needed to have this issue fixed.
I hired Mr. Roof Repair to install a ventilation system on my bungalow to fix an issue cause by foam insulation. Initially, they seemed very professional. The job included chimney removal, and re-roofing, but the main goal of the job was to get more air flow into my attic. The existing shingles would have lasted another 5-10 years.
The ventilation system involved installing new roof deck installed intake vents - in an off-roof edge installation, meaning above the bottom edge of the roof, and above the attic insulation. When I asked the installer whether he was installing above the insulation, he told me he was pushing it away as he goes. The installers never went in the attic to ensure there was enough air flowing into the attic, however I did.
Sure enough, most of the vents were covered by insulation. I crawled around and pulled it back myself. At the same time, I noticed the chimney is blocking the intake vent for several feet. This type of ventilation system is dependant on a balance of intake to outtake, and that formula has not been attained because of the blockages. As a result, my roof deck gets absolutely soaked. I can hear it dripping from October to May.
Once I noticed the soaked roof deck, Steve (from Mr. Roof Repair) came to a meeting with the insulation installers and engineers from the insulation manufacturers. The engineers took pictures of the intake vents and noted that there is very little light/air coming in (see image). They recommended getting more air circulation into the attic. Steve knows this, and will not respond to emails and phone calls.
Besides the failure of the ventilation system, there were a few other issues -
1) The crew that removed the chimney was not professional at all. The used my brand new Rubbermaid bins to haul concrete to the dumpster instead of bringing their own wheelbarrow. Those bins have never closed properly since. They also used what they could find around my property to shield the neighbour’s windows, and did not protect the ground at all as the tossed heavy chunks of concrete onto it leaving dents in the ashphalt. They did not remove enough of the chimney — it obstructs the venting that was installed.
2) The installers initially cut into the wrong side of the roof deck because their work order was incorrect. This was not repaired and I don’t know if it is causing part of the condensation issue. I was told the cut was no bigger than the gaps which are already there.
3) Speaking of gaps, they did nothing to repair the larger gaps in the deck before shingling over them. They did offer an option of plywood as a really expensive extra, and only later informed me that the new shingles are thinner than my old shingles — so in hindsight the plywood should not have been optional, as this too, is contributing to the wetness on the deck.
3) Despite assuring me that all nails would be removed from the gutters (because I have a dog), a drone inspection revealed that there were many left sitting on my gutter covers.
The new roof looks really nice, they did come and remove the nails and fix a few other issues I had requested after the drone inspection. Initially they were responsive. My feeling is that the folks that give this company high reviews have never actually inspected the work.
I have made several calls, sent multiple emails, and have been ghosted.
I asked for a quote for some roofing and eaves trough work. After having not seen the quote for a week I emailed and was informed it would take more time. After 4 weeks I requested a refund as at this point I had gone with another company and had never received a quote. I got a reply email saying it had already been sent out to me and it was attached (again) as well. I took a good look through all email folders including junk etc. I didn't see it. However, I answered okay, and took a look at the quote. The roof repairs were quoted, but nothing about the eaves trough work. I followed up asking where the eaves portion was. All further communications from me were ignored, emails and phone calls. Some of the eaves work was a little tricky, so what I think happened was they couldn't get that part of it lined up. Instead of being honest about it, they decided to keep my $200.... overall I guess I'm glad I never hired them!
We have been relying on Mr. Roof Repair for bi-annual roof inspections and have been impressed with their service quality over the years. In August 2020, we called Mr Roof Repair for an estimate to replace our roof as recommended in 2018. In addition we had begun to notice animal damage to the shingles and suspected squirrels or raccoons were nesting in the roof/attic. Mr. Roof Repair provided a reasonable estimate and completed the roof and vent replacement, including teardown in one day! Very happy with the service provided again.
Thank you for the new roof! Pleasant experience all around.
I am glad I went with MR Roof Repair
Very knowledgable, on time and good follow ups.
I would definitely recommend Mr Roof repair.
I entered into a contract with them last year August and submitted my deposit in Sept 2019. Since then I've had to follow up multiple times to get some sort of response, they re-did quote twice but never confirmed and actual date. I gave them notice that if they did not maintain per their contract to complete the work within 30 days, my deposit is due back to me in full. This was in May 2020. I've now flagged them to the better business bureau and continue to wait on the return of my deposit. I would recommend staying far away from this company as they are not acting in integrity or in good faith. I am not the only one complaining for recent poor conduct etc, check their google reviews.
Found this company on Homestars. Used them once before and it was good. Watch out, the business might be on the decline.
I needed a skylight replacement and roof repair. The initial consult was in OCTOBER. I paid a deposit. They told me the work would get done in a few weeks.
I called and texted for months. It got to a point no one was answering the phone and I am scared my deposit is gone.
The work gets done in FEBRUARY. The installers come, the skylight doesn't fit as per their measurements. They leave for the day. This is after removing the skylight and covering the hole. It's my tenant's bedroom in winter.
They complete the work, breaking my window frame in the process and leaving a mess (see photos). Their accounting department is quick to ask for payment again and again. I ask for photos of the work and to have all the debris removed before I will pay.
The debris sits on my lawn for weeks. The photo they send is their installer giving a one-finger salute.
Absolute lack of professionalism, responsibility, and work quality. Do not use this company.