HomeStars  >  Roofing in Thornhill  >  Mr Roof Repair.ca
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90%
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How well a company responds to Quote Requests and Reviews.
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Reviews for Mr Roof Repair.ca

Average customer rating:
9.6 10 (758 reviews)

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deli_y in Toronto
1 review Toronto, ON
10/10

Mr Roof Repair folks responded to my call for a leaking old roof in time. They scheduled a date to visit and evaluate the work that needed to be done in a timely and professional manner. They precisely documented and photographed every corner of the roof that needed repair and gave us a quote. The work was more than what we were hoping for...as it usually is with an old roof. Once we decided to move forward, they were helpful in scheduling the earliest date possible and on the scheduled date, they arrived on time and took care of everything and documented the work professionally. The roof is great now and we couldn't be happier. Thank you!

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Company Response

Hey Deli_y... We're glad we were able to provide this level of service for you. Thanks for the kinds words. Much appreciated! Take care.

Brian in Toronto
1 review Toronto, ON
1/10

Company charged $200 for an estimate, sent it, and when phoned, never returned the call.
After waiting almost 2 weeks, had to phone another roofer.
Easy way to make $200.
I was unimpressed.
Brian Elwood

1 of 1 people found this review helpful.
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Company Response

Hi Brian... We completely understand your frustration. We missed calling you back. We'd feel the same way. Our apologies. Clearly, this is anomalous for us as evidenced by our history and the tens of thousands of satisfied clients we've serviced for the past 38 years. However, to be clear, you were not charged for an estimate. You contracted us to assess your roofing system and provide you with our detailed reporting documentation. Again, our apologies.

Catherine
5 reviews Toronto, ON
10/10

Mr. Roof Repair is extremely professional. I called to have repair damage made by a raccoon. They explained the process and costs in detail. Repair person showed up on time as scheduled. Also provided a detailed inspection of entire roof. Very happy with the service provided and will not hesitate to use in the future if needed.

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Company Response

Hi Catherine... Thanks for this. We appreciate the kind words. Glad we could help. Take care!

Private User
1 review Toronto, ON
8/10

The response and assessment process was quick and thorough - scheduling was a bit of an issue, but they did respond relatively promptly once they knew I wanted to proceed.

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Company Response

Hi There... Happy we could help and look forward to working with you again. Thanks for this. Take care!

JoeSarah
2 reviews Toronto, ON
10/10

They had to cancel but re-booked diligently and quickly. They performed an inspection but fixed a little issue at no extra cost. The inspection was helpful, thorough, and I will definitely work with them again soon.

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Company Response

Hi JoeSarah... Thanks for this! We look forward to working with you again as well. Take care!

John from Old Toronto
2 reviews Toronto, ON
9/10

I hired Mr Roof Repair to come and do an assessment on my flat roof. They arrived on time, introduced themselves and then did an assessment on my roof. They told me at the end their feedback and then sent a report a couple of days afterwards with thorough information on what needed to be done and when.
They were professional and didn't seem to be angling to do more work than was required however their quote was higher than other quotes but probably in line with their reputation.

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Company Response

Hey John... In an industry that is almost completely unregulated, you truly get what you pay for. We believe that transparency and relying on being forthright leads to the best types of business relationships. Thanks for noticing. We look forward to working with you again. Cheers!

Uros in Toronto
1 review Toronto, ON
10/10

Mr. Roof Repair is a very professional service that responded quickly to my request and provided thorough assessment of my roofing needs. The report was very detailed and well explained. I would highly recommend.

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Company Response

Hi Uros... That's us in a nutshell! Thanks for the kind words. Cheers!

Cat in
1 review Brampton, ON
10/10

Had some minor repairs needed for missing soffit and fascia piece. Called, booked, came as scheduled, did the repairs, very easy to communicate with, AND no hesitation when requested to revisit for a touch-up.
Very pleased!

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Company Response

Hi Cat... In an unregulated industry, it becomes very difficult to rely on companies to live up to their responsibilities and truly understand client care. We're glad that we could provide that type of service for you and look forward to doing business again. Take care.

deepaksgoel
1 review Toronto, ON
4/10

Not happy the way company done work on my roof, i had to get the work done again from other company. I would advise to be very careful and be present when company does the work and inspect it yourself, otherwise you will need to spend money again in future.

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Company Response

Hello Mr. Goel... Your comments are misleading. There is no work of ours that needed to be "done again" by another company. Your property has major animal control and flora maintenance issues. We have attended your property multiple times for instances of animal damage and repaired all existing instances. The fact that animals keep returning to your property and causing damage and that the unkempt trees on your property keep facilitating their damage and physically causing damage themselves, which we have recommended you cut back, are not our responsibility. Nor are they the responsibility of the company you now hired to fix the latest round of animal and tree damage. To be clear, all damage that existed on your roof at the times of our attendance, were repaired. We have recommended that you hire an animal control company, but cannot be responsible for the decisions you make regarding the upkeep of your property.

Private User
2 reviews Toronto, ON
8/10

Adam was very courteous and knowledgeable about replacing our old fascia and soffit. He and his teammate also replace the worn eavestrough. The photos he took beforehand helped to explain what needs to be done. Adam mentioned he used to live in the neighbourhood, which is a big plus since he knows what to expect. Very satisfied with Mr Roof Repair's workmanship and professionalism.

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Company Response

Hi There... We think Adam is great too! ;) Glad we could help. Thanks for this. Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. Ensuring your peace of mind by providing a timely solution and or permanent roof repair to avoid issues in ...

CATEGORIES
Roofing, Skylight Installation & Repair, Handyman Services, Pest & Animal Control, and Gutters & Eavestroughs
WEBSITE
https://www.mrroofrepair.ca/?utm_source=homestars&utm_medium=profilepage
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
VISA & MASTERCARD
LICENSES
Toronto Municipal Licensing and Standards
MEMBERSHIPS
BBB-Better Business Bureau, National Roofing Contractors Association, Certified Contractors Network
LIABILITY INSURANCE
Yes
DIPLOMAS
Select Shingle Master (CertainTeed), Soprema Certified, GACO Accredited, TPO Accredited
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$399 Minimum For all Repair Service
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Quality Workmanship Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.