Reviews

3/10

I read the many great reviews so I was hoping to be happy when everything was said and done, unfortunately I was rather let down. I went over all of my expectations (nothing extreme) with someone on the phone. She took all of the info and advised it would be passed on to the cleaner. I even filled out the email as requested and got it back to them in a timely manner. When the cleaner showed up she had no idea what she was expected to do. She had no idea she was supposed to bring a certain piece of cleaning equipment. There was a total lack of communication somewhere. So she was told what to do but never completed it. We never received the deep clean, just a regular clean. And the regular clean was average at best. Things were still dusty, and I'm not talking about a tiny corner or crevice that could be missed, I'm talking about ceiling corners (low, reachable, and I bought an extendable duster and had two step stools!), top of the microwave, very reachable light fixtures. The basement wasn't even touched. It was an average job at best. I'm not a picky person, but if I'm paying a lot of money I expect a professional to do a better job than I can do, and she didn't. I was let down and won't be using the service again. I have no complaints about the maid as a person, she was polite. I'm actually saddened by this experience because I was automatically expecting to be happy and expecting to be a regular.

Approximate cost of services:
$250.00
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Company Response

Hi PC, this is Carol Dinn, the Owner and Founder of Hire A Maid.

I first want to say that we are sorry and disappointed that we let you down. I created Hire A Maid in 2008 to deliver on a higher level of cleaning and customer service in the industry that I saw was missing as a user of home cleaning services.

Strong communication is fundamental in any successful business. We are very thorough in collecting details about our clients' homes and preferences (as you described) and we communicate this to our cleaning staff via our mobile app. This has been instrumental to our success over the last 15 years and is a key reason for our excellent reviews.

From your description, there was a communication break down where the cleaner could not access your cleaning instructions on her phone. Otherwise, all instructions are at our cleaners' fingertips.

The cleaning you describe is definitely not to our standards and is not acceptable. Our sincere apologies that this occurred.

Unfortunately, without knowing your name or having heard about these concerns before your review (we send out an email after each of our deep cleanings asking for feedback and our system sends another email; however, we searched going back a month and could not find any that would allow us to identify who you are), we can't address what occurred or to provide the coaching to our cleaner. We also offer a 100% satisfaction guarantee that we stand behind.

Could you please call us at 416-463-6243 or email us at info.toronto@hireamaid.ca? It is our priority to ensure that you are happy and to make this right for you. We sincerely appreciate your feedback.

10/10

Needed a dead tree removed. Prompt reply. Fair price. Work done quickly. Yard left clean. Professional throughout. Everything you want and expect from any company for anything. I would use them again if ever needed.

Approximate cost of services:
$600.00
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10/10

Quite happy with this company. I had a different lawn company before that I was dissatisfied with. So far I've had no issues with communication (which was an issue with my last company) or results. This is my second year with them and they've done a good all-around job

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your positive feedback. The main focus of our team is to find and serve customers who recognize the importance of partnership and are willing to participate to grow thick, healthy and greener lawns.
We're truly grateful to be able to work along side you.

9/10

quite happy with the service overall. Notice the difference more in the winter than in the summer. The upper rooms are much warmer this winter compared to previous ones. less dust around the house overall. you'll be happy with the end results. your floors may be a bit sticky after (if you have hardwood). Professional and polite service from initial communications, to the actual service date, and after. Good job.

Approximate cost of services:
$2,400.00
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10/10

we used a different company before this one and were completely unsatisfied. saw the good reviews so tried this company. we've been very happy with the results. issues with ants which we thought would never go away has gone away! if any other issues do arise we will use this company again.

Approximate cost of services:
$850.00
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Company Response

Hi, I am happy to hear that your ant problem has been eradicated. I will always be available to help with any pest problem, please feel free to call me at any time.

10/10

had some mold in the attic so I sent in a request on their website. They called me in less than 24 hours and on a Saturday. was able to set things up for an agreed upon date and time. They were able to accommodate a small request I had for a time change as well. Came on time, worked quickly, quietly, kept everything clean, didn't cause any disruptions or damage, gave me a full report and answered my questions after. No issues, happy with the service all around. Friendly, professional and clean. Good job!

Approximate cost of services:
$2,200.00
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Company Response

Thank you kindly for such a wonderful review. We pride ourselves on providing excellent customer service . Thank you for using The Mold Guy for your attic mold removal services. Thank you Thank you Kay

1/10

hired them a few years back which turned out to be a mistake. First, they did the full assessment and initial treatment on a neighbours house! Gave him the full report (4 or 5 pages I believe). I would never have known if the neighbour didn't come and tell me, as they had my correct address on the paperwork. When I told them about the error they did come to my place and do the initial application but never did the full report for me that I'm supposed to get on the first visit. I requested this full report but the lady on the phone said not to worry, i get a report every time they come (a page, minor summary, not as detailed). She just pretended she didn't know what i was talking about is what I sensed. Another issue, I (stupidly) agreed to an additional treatment for grubs. The lady on the phone told me you have to water the grass thoroughly the day before otherwise the treatment won't work as well. I said I would, i just needed to know what day they were coming so I could ensure it's done. She said they would contact me the day before coming (as they never gave me a firm date). Needless to say, no one contacted me and i didn't water the lawn as i was supposed to. They applied the treatment to my dry lawn. Finally, when I would submit a question or request on-line they never followed up. You had to call in for any service. Since I've cancelled they were calling quite a bit to get me to sign back up but that has slowed down substantially now. My lawn never looked that great at any point that summer. It looks much better now that i just do everything myself. The only plus I can think of was that whenever I talked to the people that came to my house they were polite and professional. I would not recommend TruGreen.

Approximate cost of services:
$500.00
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10/10

Stefano came to do a home inspection for us. Arrived early and was polite and professional the whole time. Invited us to ask questions and provided a lot of information and knowledge on various topics. He was very helpful and the overall experience was fantastic. Highly recommended.

Approximate cost of services:
$375.00
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Company Response

Hi PC
Thank you so much for sending me a review.
I really appreciate it.
I am here for any further questions you may have as well, so feel free to contact me anytime.
Enjoy your beautiful home.
Stefano Ramacciato.
Quantum Home Inspections.

10/10

I actually used this company about 4 years ago and never wrote a review (slipped my mind) but thought I would. I called because my garage wouldn't open and I heard something snap. I called and Chris came the next day. He diagnosed the likely issue on the phone and told me how long it would take to fix it. He came and did the work in the estimated time frame and also did a couple of other small preventative maintenance things for me. Happy with the work, and since so much time has passed I can say that everything is still working fine. Polite, professional, and good work. Happy overall.

Approximate cost of services:
$300.00
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10/10

Called for skunk removal and prevention of any further animals living under my shed. They were timely and polite. The person who actually did all the work was polite and professional. Happy with the work.

Approximate cost of services:
$1,200.00
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Company Response

Hi DS, thank you for your concise review and for complimenting my staff on being polite and professional. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

3/10

Called regarding a problem with carpenter ants. They came out a few times and would continually do the same thing, spray. That didn't work the first time or any subsequent times. They said there was nothing they could do but spray. didn't offer any solutions on what to do to stop the problem. The people that came to my house were nice and professional but the didn't help fix this issue

Approximate cost of services:
$700.00
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9/10

Generally happy with the job that was done. The person who attended was polite, professional, right on time, and finished the job right in the time estimate. The only minor concern was he caused some small scratches on the hardwood and also damaged (minor) the corner of a wall while moving equipment. The house definitely seems cleaner and less dusty now.

Approximate cost of services:
$299.00
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Company Response

Hello.

That's great that your house is less dusty. Please contact me 416-896-4799 so we can get the concerns addressed ASAP. I'm not sure who did it or even the address. But please contact me.

10/10

Discovered this company at the homeshow and signed up to have them come and clean my chimney and dryer as I'd just bought a new house. The person who showed up was within the hour timeframe I was given and the person was very polite and professional. He told me that the dryer was really messy and he had to put in some extra time and make some minor repairs/replacements of some items (no extra cost incurred). He also cleaned the chimney and said it was in pretty good shape already. Finally, I had some concerns about potential spalling brick in the chimney but he advised that it was not at a point of concern. I appreciate the honest in regards to the chimney as opposed to pushing for what would be an expensive job fixing the bricks. Very satisfied. Good Job. Will use again

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to let us know about your experience. We really appreciate your feedback.

Kindest regards,
Marc