Hire A Maid

House & Apartment Cleaning
924 Pape Ave & 393 Keele St Toronto ON
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Reviews for Hire A Maid

Average customer rating:
9.6 10 (39 reviews)

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Private User
Private User
Private User reviews Ajax, ON
10/10

Awesome cleaning service

We've been using Hire A Maid for over year and have been very happy. Great service from Ashley and Tracy in coordinating scheduled dates. The regular cleaners we have are awesome! They get everything done in great time and we love how they use natural products to clean since we have a dog.
Highly recommend this service!!

CP

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Company Response

Thank you Chitra! It's been our joy to have you as a client! We are always happy to make scheduling easy. Carol

Allison in East York
Allison in East York
1 review Oshawa, ON
10/10

Extremely Satisfied

My father in law recommended Hire A Maid and we couldn't be happier! I have two dogs, a cat and two very young children with four very sticky hands and our cleaning team surprises me every time with how thorough and fast they are. Its such a treat to come home to a sparkling house. They are friendly and always on time, I receive email reminders and a receipt at the end of every cleaning. This is a very professional, well oiled cleaning team. Thank-you!

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Company Response

Thank you Allison! We love hearing that we have made a difference in your life. The team enjoys cleaning your home and reading your review was very inspiring to them, our office staff and me personally as our top priority is to provide an all-around excellent experience! Carol Smith, Owner.

SeanB in Whitby
SeanB in Whitby
2 reviews Toronto, ON
10/10

House Cleaning

I'm very pleased to recommend Hire a Maid of Whitby. They've been cleaning my home for the past 3 years or so and I can't say enough good things about the quality of cleaning and customer service that Ashley and her team provide.

They say the true test of professionalism is how a company handles a situation when something goes wrong. About a year ago, one of the ladies cleaning left a foot long scratch on my glass table. As soon as I called Ashley and team to report it, they came out, took ownership of the incident and worked to find a replacement glass top for the table. within a few weeks they found the replacement top, changed it and took the old one away.

The ladies who come to my house are always very polite and courteous.

Thanks Ashley and Team!

Regards,
Sean

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Company Response

Thank you Sean for your review. You've been an excellent client. We really appreciated your understanding when the scratch occurred. Our staff are careful, and we believe this was caused by the cleaning caddy which had a protruding piece of plastic not trimmed off properly in the manufacturing process. In 10 years and 70,000 cleanings, this has never happened before, and to ensure it never happens again, we now check for defects before buying cleaning caddies.

As a professional maid service, our clients choose us to have peace of mind that should an accident occur, we are insured and will take responsibility to make it right. Thank you for your recognition of our efforts -- it means a great deal! Carol Smith, Owner

Mindy from Toronto
Mindy from Toronto
3 reviews Toronto, ON
10/10

house cleaning

I am so happy that I hired Hire a maid. I have a large home. Although I had tried to maintain it myself, I realized one morning that I had been extremely unsuccessful and my home was in serious need of professional cleaning. After exchanges of communication with a number of service providers with high homestars ratings, I chose Hire a Maid. I spoke with Tammy who was extremely helpful. On the scheduled day at exactly the scheduled time Kelly Marina and Remi showed up. They worked all day non-stop (except for a short lunch break).
My kitchen cabinets and counters look like new - (they are actually 22 years old). My bathrooms are sparkling. Although expensive, it was worth every penny. I will continue to use Hire a maid on a bi-weeky basis

1 of 1 people found this review helpful.
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Company Response

Mindy, Wow!! Thank you so much for your feedback on our work. Reading your review made our day! The team very much enjoyed meeting you and it was a pleasure to clean your home. We look forward to having you as a regular client. Carol Smith, Owner

S. O.
S. O.
1 review Toronto, ON
10/10

House cleaning

Hire A Maid just completed their first housecleaning service on my home, and I was so pleased!.....high attention to detail, and amazing customer service (extra points for the supervisor dashing over to help calm down my dog who was a bit anxious with the new visitors). I was super impressed with their willingness to accommodate my schedule and preferences, and my home was in terrific shape. I highly recommend!

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Company Response

Thank you Shelagh for your terrific feedback and for choosing us to clean your home. We are always happy to help and are glad that we could make it work for you! Carol Smith, Owner

Private User
Private User
Private User reviews Toronto, ON
9/10

Consistency and Quality !

I have been a client for over four years and appreciate the consistency and quality of the service they provide. The office management and in home staff are always easy to communicate with my house is always well taken care of.

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Company Response

Thank you for your kind words! We are very happy to hear that our consistent quality service has made your life easier. We look forward to many more years of service to you and appreciate your business! Carol Smith, Owner

David
David
3 reviews Toronto, ON
10/10

Cleaning

The team that come to clean bi-weekly is always friendly, professional and thorough! Tammy is also great in accommodating the occasional reschedule.

So glad we made the decision to use Hire A Maid so we have more of our weekend back. We also appreciate that they leave us a note if they notice a house issues, such as a loose tile or caulking that need attention.

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Company Response

Thank you David and Stephanie! Our staff really appreciate your feedback and enjoy having you as clients. We are happy to hear that our cleaning has allowed you to reclaim your weekends! Carol Smith, Owner

Bloor west home owner in Toronto
Bloor west home owner in Toronto
1 review Toronto, ON
9/10

House cleaning

The women who came were very friendly-- especially with my dog! It was so nice that I didn't have to provide cleaning supplies and there was no cleaning of rags, etc after they left.

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Company Response

Thank you for your feedback on our staff. Our cleaning staff look forward to seeing our clients' dogs on our regular visits! We are glad that you enjoy the convenience of our providing the equipment and supplies.

nazhosein
nazhosein
1 review Ajax, ON
10/10

complete home cleaning

I have used this cleaning company ( hireamaid) for approximately 4 months during my pregnancy  and recovery.  My husband did the research and we decided to follow through with them.  
Their service has amazingly exceeded my expectations. Their staff was on time, very professional, courteous, respectful and most of all hardworking.  They always got the job done and always willing to do the extra cleaning once they had the extra time,without any hesitation. Their price was amazing, their manager was willing to revisit the price estimate after the first few cleaning as we had initially  overestimated this without any hesitation(this is worth mentioning) if we had any changes to the schedule they had always accommodated us. I am much better now and capable of cleaning myself. However if I ever need a cleaning company again I would definitely seek their services again. I would recommend you seek their company first if you are looking for an exceptional cleaning company bundled together with an affordable price without any hidden fees.  Their staff is the most important asset of their company as they delivered the best cleaning service at each visit. From my entire family, I do wish to thank them for all their hard work. It's rare to find employees like them. Thank you :from the Hosein Family

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Company Response

Thank you so very much Geeta and Naz for your wonderful review of our service. It was our pleasure to clean your home! Congratulations on the arrival of your baby -- we wish your family many special memories. :-) Carol Smith, Owner

Private User
Private User
Private User reviews Toronto, ON
10/10

Home cleaning service

Thank you so much for the work your team did for me today. Such lovely women.

I was so embarrassed about the state of my house. They made me understand that it was OK that it got beyond me, and they were here to make it better. Indeed, I had said to them, out of dirt-shame, don't worry about the shelves in the kitchen, don't do them. And of course, they followed this instruction. Part way through the morning, I bumbled into the kitchen to find one of your lovely young women carefully cleaning my spice jars. Now, these jars are open to the kitchen, therefore greasy, are @90 years old, belonged to my grandmother and mother before me. This kind person was carefully cleaning each jar, ridges included, and I asked her, 'Doesn't this fiddly stuff bug you?' And she replied, astonished that I would ask , 'No, not at all. We will make your kitchen sparkle.'

And sparkle it does. And my floors are clean. And the basement bathroom begins to look normal.

I will not hesitate again to ask them to clean my kitchen shelves. Their work is exemplary, but more than that, they did not in any way leave me feeling inadequate. In fact, I am energized and resolved to do better on the things that I can do.

I look forward to their next appointment two weeks along. Again, my thanks.

1 of 1 people found this review helpful.
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Company Response

Thank you Peggy for your kind review! Our staff loved cleaning your home and really appreciated knowing that they made a difference for you and your household. It is truly amazing how having a sparkling clean home can make spirits soar! We are grateful that you gave us the opportunity to do this for you. Carol Smith, Owner

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hire A Maid

Hire A Maid has been proudly cleaning homes across the GTA since 2008, and has 3 locally-based offices that serve West Toronto, Etobicoke, Downtown, East Toronto and

South Central Durham Region.

Hire A Maid makes it easier for you to enjoy what matters most in life by freeing you of the countless hours spent cleaning your home.

Hire A Maid provides consistently superior quality house cleaning tailored to your needs. Each cleaning is inspected by our working Team Supervisor using a 40-point quality

checklist, and we actively seek out and act on your feedback to ensure your complete satisfaction with our work.

Our staff are professionally trained, carefully screened, bonded, covered by WSIB and liability insured.

We supply all professional grade cleaning supplies and tools, and we use all non-toxic, eco-friendly cleaning products in your home. Our work is 100% satisfaction guaranteed!

Service Area:
Toronto - Highway 427 to McCowan, from Lake Ontario to Highway 401
Durham Region - Ajax, Whitby, Brooklin and Oshawa only

Contact Information:
East Toronto and Downtown: (416) 463-6243
West Toronto: (416) 762-6243
South Central Durham Region: (905) 668-4243

Our History:
Hire A Maid was founded in 2008 by Carol Smith in Whitby, Ontario. Since its inception, Hire A Maid has performed more than 50,000 house cleanings and thousands

of deep cleanings. Prior to creating Hire A Maid, Carol managed a portfolio of fixed term investment products for CIBC and before this, she managed heating and

cooling services and plans for Enbridge Home Services.

Carol’s 10-plus years of experience managing and launching successful products for large corporations and her own experience as a user of house cleaning services before

founding Hire A Maid have given her company a leg up in the cleaning industry. Her extensive experience in managing and motivating staff, her highly organized

approach and her customer service orientation have proven to be key ingredients in Hire A Maid's rapid success.

Carol is passionate about house cleaning and the difference her staff make in their clients' lives. "We're not just cleaning homes; we're freeing our clients of the countless hours

spent on housework (or stressing about it!). It gives our clients more time to enjoy with family, friends or simply relaxing. And, it gives us a wonderful feeling of satisfaction

knowing that we can make a big difference by giving our clients more time and less stress."
What differentiates Hire A Maid from other maid services is:

• A high level of professionalism. We’ve been told many times by clients that our office and cleaning staff are very professional. For many homeowners, entrusting

their home to a house cleaner (someone they don’t know) is a big deal. At Hire A Maid, we want our clients to feel comfortable that they have chosen a company

that is well-organized, customer service oriented and that will do its best to meet their needs and to protect their interests. Hire A Maid also has general liability

insurance, pays into Workers’ Compensation Insurance and remits all government taxes. – Operating honestly and ethically is the foundation of our company.

• A focus on hiring and retaining excellent employees. All of our new employees undergo a comprehensive training program that is followed up with ongoing

supervisor training support to provide them the knowledge and skills to be effective at their jobs. We strive for high employee satisfaction and believe that

this leads to a culture where our staff go the extra mile for our clients. Our excellent employee retention record also allows us to provide our clients with

the consistency of having the same maids every visit.

• Team cleaning. We clean in teams of 2 or 3 maids. Our team approach allows us to tackle the details that a solo cleaner may feel overwhelmed by.

Performing “the details” on every cleaning truly is Hire A Maid’s specialty.

• Supervised and inspected cleanings. Each team has a working supervisor who thoroughly checks every cleaning using our 40-point quality

checklist. Company management also regularly conducts in-home quality inspections.

• We actively seek out your feedback and we guarantee our work. We want you to be absolutely satisfied with our work and we invite you to complete our

quality feedback survey after every visit to tell us how we’re doing. If there is ever anything you want done differently to better ensure your satisfaction, please don’t

hesitate to let us know! We value your feedback and will promptly address any concerns.

CATEGORIES
House & Apartment Cleaning and Renovation Cleaning
PRODUCTS
Eco-friendly cleaning products, with the flexibility to use client preferred conventional cleaning solutions
SERVICES
Residential House Cleaning, Spring/Deep Cleanings, Post-Renovation Cleanings, Home Staging Cleanings, Move-In/Move-Out Turnover Cleaning Services
SPECIALITIES
Detailed Cleaning with Supervised Teams.
WEBSITE
http://www.hireamaid.ca
YEAR ESTABLISHED
2008
PAYMENT METHOD
Visa, Mastercard, Email Money Transfer, Cheque
MEMBERSHIPS
Whitby Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$168 + HST Initial Cleaning and $126 + HST Maintenance Visit
BONDED
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed. Simply call within 24 hours of the cleaning and we will return to fix
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.