From my initial phone call, to job completion, the costumer service was impressive! We had an issue in our home that needed immediate attention. I was referred to The Mold Guy by my friend who was happy with the work as well. After having used the services of another company for a prior job, I can give an honest review in comparison.
My initial conversation with Kay was very informative. I was a bit frantic when I called her as I needed this resolved immediately and in short notice. Kay was very informative and explained the whole process in detail. She was quite calm and helped me navigate the steps from identifying the mold issue, to removal, to remediation. She scheduled Ross to come in and investigate the issue within a couple of days. A very pleasant first conversation with this company was an indication of the work to come.
I do not want to disparage anyone here, but prior to finding The Mold Guy, we had used a different mold company for an inspection on a house we were looking to purchase. In comparison, when Ross Sullivan arrived at our home, he was not only prompt, he was also courteous and pleasant. What a breath of fresh air.…no pun intended….!
It was clear almost immediately, that Ross is a highly skilled individual. He not only accurately assessed the mold problem within minutes, he also offered insight to a leak issue that had caused the mold problem to begin with. After a few other inspections at the house to resolve our leak issue, he was the first person to actually move my washer and dryer to find the route of the water related to the leak. Once he was done, Ross noted the work that had to be done and quoted me a very fair yet competitive price!
Phil and Johnny were at our home within days to start the work. The work was done in only a few hours. They removed the mold and all impacted materials, vacuumed everywhere, disinfected the impacted areas, painted everything with mold resistant paint and washed down all the surfaces when they were done. They left the area tidy and clean!
Overall, this experience was really easy, pleasant and very fairly priced. No complaints at all!! Unfortunately, we have another mold issue with our new property, but fortunately, we know who we are going to call !
- Company Response
Thank you so much for this incredibly review.it is sincerely appreciated. You were a pleasure to work with. Thank you Thank you. Kay, Ross & The Mold Guy Team