Reliable Dryer Vent

Formerly Magic Touch Chimney Sweeps
Duct Cleaning
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96%

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Reviews by rating (past 12 months)

Reviews for Reliable Dryer Vent

Average customer rating:
9.6 10 (109 reviews)

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Valerie R in Toronto
Valerie R in Toronto
4 reviews Toronto, ON
10/10

My rooftop challenge was not a problem for Mark!

Searching high and low for a company to clean my dryer vent, I spent several hours on the phone yesterday calling what seemed to be every company in Toronto to clean my dryer vent. The challenge was that my dryer vents through the roof - and every company I called refused the job, because it would involve a worker going onto the roof to clean the cap.

I decided to send the challenge out to the internet, and through the magic of HomeStars, Mark from Reliable Dryer Vent called me back (within just a couple hours of my post), and booked me for today! He said that a roof-venting dryer isn't a problem for him, and that my roof wasn't even that particularly challenging. He made my day!

He just came out this afternoon, and went about his work. He told me that my roof cap was indeed completely plugged, and fixed the problem.

Mark is so lovely and friendly to work with, encouraging (when I had nearly given up!) and accommodating (he fit me in the next day!). The job got done quickly, efficiently, and his price was reasonable too! I'm glad to be on his list for annual recall.

Thanks so much Mark, I was so lucky to find you! See you next year!

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Company Response

Thank you for taking the time to share your experience Valerie. It was a pleasure working for you and I thank you for your kind words.

Kindest regards,
Marc

Alan in Markham
Alan in Markham
1 review Markham, ON
10/10

Great service!

My house need a dryer vent cleaning. Mark returned my vm with timely manners. Able to schedule appointment next day. He arrived on time, provide recommendation and clean the vent within an hour. He also installed a bird guard and vent cap as well. Great service and reasonable price. Highly recommend.

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Company Response

Thank you for taking the time to write this review Alan. It was a pleasure taking care of your dryer vent and nest problem. Looking forward to serving you soon to cover the other vents.

Kindest regards,
Marc

Private User
Private User
Private User reviews Toronto, ON
9/10

Furnace chimney problem solved!

We called Magic Touch based on HomeStars reviews and were very pleased with the service. The only thing that was missing for a 10 was the fact that we called them on a Friday hoping they could solve the problem that day so we could turn the furnace back on but, although they came by and looked at the situation on Friday, the cleaning had to be scheduled for Monday afternoon. They arrived early on Monday however and sorted out the furnace chimney.

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Company Response

So glad we could help. Thank you for your review. Kindest regards, Marc

Joanna Ross in Toronto
Joanna Ross in Toronto
13 reviews Toronto, ON
10/10

Couldn't ask for more

I noticed my dryer vent was really dirty, and took a chance on these guys. And they were great. I couldn't ask for more. Polite, on time, didn't leave a mess, but most importantly they did a thorough job. Would and have recommended them to anyone I know.

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Company Response

Thank you for your review and your recommendations Joanna. It is very gratifying to hear your experience and we will be sure to share your feedback with Freddie the technician who was at your home.
Kindest regards,
Marc

Randar in Toronto
Randar in Toronto
7 reviews Toronto, ON
9/10

Made a mistake, did everything to rectify it

Sometimes it's not what you do; it's how you handle a mistake. I got them to clean my chimney, but there for some reason there was quite a lot of creosote left. I contacted their customer care and that is where it got interesting. They apologized, refunded my money and even sent a second tech to re-clean it, and to figure out what happened. Overall, they bent over backwards to fix their mistake. I don't think I've ever seen a company try harder when something went wrong. But I couldn't give them a 5 because of their mistake, but they deserve a 4 for how they acted after.

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Company Response

Thank you for your response as well Randar. You accepted that mistakes happen, calmly told us what it would take to satisfy you and made it easy for us to come back and make it right. We learned how the mistake was made and have had the opportunity to correct it with the technician who was at your home first. Thank you for your feedback - it helps us be the best we can be. Kindest regards, Marc

Private User
Private User
Private User reviews Toronto, ON
10/10

Chimney inspection

I messaged this company on Homestars, sent them a picture of the fireplace I needed inspected and they got back to me within the hour and arranged an appointment. Guy showed up when he said he would, was very knowledgeable and professional, did the inspection. Got an invoice, accepted credit card right at the door, paid the exact amount I was quoted over the phone. Easy peasy. Hard to get more professional than this. Just enjoyed my first fire tonight.

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Company Response

Thank you for your review and I am so glad we made it "easy peasy" for you and gave you the opportunity to enjoy your fireplace. Kindest regards,
Marc

DH in Toronto
DH in Toronto
4 reviews Whitby, ON
10/10

Chimney Cleaning & Inspection

The technician showed up on time and completed the job quickly and cleanly. Very professional and took the time to walk me through the operation of the fireplace (this is my first time owning a wood burning fireplace). Very pleased with the work completed and staff.

UPDATE: Magic Touch came back today to replace my top tile which was in rough shape. They had to send two techs as my chimney is in the corner of the roof and there isn't a safe way to access it from the roof. After spending 35 minutes trying to find a safe approach they informed me they could not complete the job because there was not enough room for the ladder to reach from the ground to the top of the chimney at a safe enough angle to work or bring tools up the ladder. The amount of time they took coupled with not charging me for the time (as they shouldn't) is a great representation of this company. Very thorough and not just out for a cash grab. I will continue to use Magic Touch for all services they can provide.

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Company Response

Thank you for your feedback DH. We appreciate you taking the time to send a review.
Kindest regards, Marc

LSC in Markham
LSC in Markham
1 review Markham, ON
10/10

Chimney cleaning

Was encouraged by the number of positive reviews for Magic Touch in the Google search results. My phone call to book an appointment reinforced my impression of good customer service. I wasn't disappointed. Jordan did a great job, answered my questions, offered tips and my fireplace and surrounds were left in A-1 condition.

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Company Response

Thank you for your feedback. We really appreciate you taking the time to let us know how we are doing. We agree, Jordon is a true professional.

Kindest regards,
Marc

D. Mccarten in Ajax
D. Mccarten in Ajax
1 review Ajax, ON
10/10

Chimney cleaning & removel

Thank you so much for coming to my home on short notice! Our chimney was cleaned & a new cap was installed in less than an hour. Adam was friendly, professional & clearly an expert in his field. It's a dirty job, but somebody's got to do it..... And you do it well!!

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Company Response

Thank you for letting us know how we are doing. We agree, Adam is a real pro (in fact we just celebrated his 15th anniversary with Magic Touch!).
Kindest regards, Marc

Mani and Lily in Oshawa
Mani and Lily in Oshawa
14 reviews Oshawa, ON
10/10

Changed location of drier vent

We needed to have a drier vent moved in order to conform with a new code from Enbridge. Mark was incredibaly accommodating and trouble shot every angle (as there were very few solutions). He battled wasp nests and cramped corners. Very helpful! Always responded promptly to calls and was kind enough to give us heads up if he was stuck in traffic.
We've used Magic Touch before for our chimneys and hearth extension (to conform with updated regulations for insurance).
We will be customers for life!
Thanks Magic Touch Crew!

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Company Response

Hi Mani and Lily. Thank you for your feedback and I'm glad we were able to solve your problem ( wasps and all :) ). It's a pleasure serving great customers like you.
Kindest regards, Marc

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliable Dryer Vent

Your peace of mind is our business! Our mission is to be the most trusted service company in the GTA.

CATEGORIES
Duct Cleaning
SERVICES
Dryer Vent Cleaning & Dryer Vent Installation
WEBSITE
https://www.reliabledryervent.com/
YEAR ESTABLISHED
0
PAYMENT METHOD
Cheque,Cash,Debit,Visa,Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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