Reviews


First Review

10/10

I required inside trim on a skylight in our home. Gary showed up as promised and undertook what was a somewhat challenging job in view of the location, slope and depth of the skylight tunnel. I considered the price very reasonable and had difficulty getting anyone else to do the job as it was considered by some as too small of a job. The trim was required to prevent condensation and is not only functional but looks great as well. Very professional and also did a great job of cleaning up. I would not hesitate to call on them for bigger jobs and will certainly recommend to family and friends.

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10/10

Mike originally came to our home in order to provide a quote for two new garage doors and two openers. He was very friendly and provided a number of options and suggestions. We subsequently dealt with Grace who was very professional and timely in her communication. Mike returned to complete the installation of the doors, openers and aluminum capping. He did exactly what he said he was going to do, showing up as scheduled and was great at providing instructions on use and maintenance of the doors. I suggested there really was not a need for the outside keypad but he pointed out some benefits and I am now glad he did go ahead with the installation. The doors look great and we would not hesitate to recommend Easy Flip Garage Doors.

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Company Response

Gerry, thank you for writing a detailed review here on homestars. This will help other consumers choose the right contractor for their garage door services. You have been such a great customer. Thank you for trusting our company to complete your garage door project. In case you need us in the future, we are only one phone call away. Hope you are enjoying your new garage doors!

1/10

Twin peaks replaced roof shingles in August of 2016. On the day the work was to be done, Max advised the need to replace original skylight as he could not guarantee against leaks with original. We agreed and Max purchased the skylight and did the installation himself. We were generally quite satisfied with everything upon completion of the job and did in fact refer him to a neighbor (singular). However, on January 8th of this year, another contractor doing work on the second floor master bath, advised us of a leak around the skylight. I called Max that afternoon and he returned my call a few hours later. He did come by the following afternoon and examined the skylight from the roof. He indicated the problem appeared to be a result of the installation whereby he had been required to do a modification due to the skylight being so close to the peak of the roof. He indicated the modification did not seem to take and that he would be back the following day to remedy. He did not show up the following day or the day after. I called and left a message and did hear back from him 24 hours later. He indicated " now that he had a chance to sleep on it", he thought the issue may be a result of condensation and that he would come out later in the day to inspect from the attic which in fact he did. He now thinks it could be condensation as existing insulation around the skylight box may not be sufficient. He indicated however, that he was not an "insulation guy" and he would consult his insulation guy and be back to me over the weekend, the next two days in order to confirm this may be the cause. Nine days past and we heard nothing from Max before we left on an extended holiday. I subsequently sent an email through the Twin Peaks web site and never did receive a response (claims he never saw it) . Following our five weeks away and no indication of any attempt by Max to contact us, I suggest to my wife that I have lost total confidence in Max and time to take other action. She wants to give him one more chance so she calls him on March 6th. He does return her call and indicates he firmly believes the problem is the insulation issue but does not use the original insulation guy he referenced earlier as he was too expensive. He was dealing with new guys and would get back to her the following afternoon. Of course more than 2 weeks passed without a word from Max. After more than 2 months of run around we proceeded to contact professional skylight installation/repair specialists. The consensus among them has been that the space between the drywall and skylight is the primary issue . In fact the skylight specialist took one look and said "while there's your problem, the guy never finished the job". He indicated that the space required trim and caulking. I asked about insulating the tunnel and his response, "not the source of the problem but a good idea." To finally confirm , I downloaded the installation instructions from the manufacturer's web site and the final step is""When drywall is not in contact with white finished skylight frame, add on-site trim for finished appearance and prevent conditions that may contribute to condensation." Everyone we have brought in recognizes this issue but Max prefers to lay blame at the feet of the people who added insulation to our attic some 15 years ago. Simply laughable.

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Company Response

HI Gerry! first of all thank you for all your referrals to your friends and neighbors.

What you need to do is call the INSULATION company who did your attic. (you said they you got it done a few year prior to your roof being complete in 2016 but you can not 'remember' who it was) What they failed to do is RE-insulate your skylight tunnel. Since your attic has been insulated, more heat has been kept IN your home, therefore even MORE warm temperatures are going to rise to the highest point, in this case it is up your skylite tunnel, since the insulation of the tunnel is original with the house (approx 40 yrs old) and has NO vapor barrier, therefor you are suffering heat a little bit of heat loss which is condensing to frost on the underside of the plywood. REMEMBER when you hire a trades company they are only responsible for the the specific trade they are contracted to do. We can only offer help in recommending other companies to serve different parts of your home but definitely can not be held accountable for their lack of response!
Good luck on finding the company who did your attic, again i have since forwarded your information to a couple of insulators that have been recommended to me you will, definatley have better luck now that the spring is here.

Max

10/10

We used Fix-My-House a few years ago for a custom shower and sundry plumbing jobs and were extremely pleased with the results. More recently when it came time to do a partial bathroom renovation, we did not hesitate to contact Allan again. Once more we were very pleased with the results and the entire process. Communication is easy, regular and ongoing. Allan takes a great deal of pride and satisfaction in doing a job well. A true professional who displays considerable integrity, he does what he says he will do, on time and on budget. He and Joanne make a great team and are very easy to work with. The crews used in both cases were professional, personable and open to suggestions as well as conferring on our opinion as they progressed. Allan checked in with us regularly to ensure the job was progressing to our satisfaction. Given our experiences with Allan, Joanne and their staff, we would highly recommend their services

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Company Response

Thank you so much for the review for your property in Oakville. We take great pride in our work and take the necessary measures to ensure that a project is done to our best ability each and every time. Of course, working with wonderful clients like you makes our job that much easier. We hope that we can do more projects together in the future.