Ace Fence

Fences & Gates
Burlington ON L7L 0A7
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91%

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Reviews for Ace Fence

Average customer rating:
9.5 10 (27 reviews)

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Gerry
Gerry
15 reviews Oakville, ON
10/10

Fence and Two Gates

Devon and crew did a great job constructing a quality fence and two gates. They were professional and courteous and also very willing to engage and answer any questions. Job was completed in a timely fashion and they did a great job of clean up and spreading excess dirt around. While very satisfied, a couple of suggestions for improvement. One would be more proactive communication regarding when the job might be started rather than the customer having to initiate. Secondly, we were advised the gate hardware did not include a handle for the street side of the gates. I purchased two handles for $8 each and installed in 5 minutes. For the cost and effort required, I would suggest that were this completed by the contractor, it would very positively complement an already great experience.

Approximate cost of services:
$7,030.00
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Company Response

Thank you for the kind words and the constructive criticism, our crew has been advised to always include second handles for all our clients. Thank you for choosing Ace Fence Canada.

Private User
Private User
Private User reviews Hamilton, ON
8/10

Backyard fence replacement

We are very happy with our new fence! I give 4 stars due to some minor issues. Communication was a problem, we weren't prepared for the crew to arrive and start, we expected them later in the week. They also advised lumber would be delivered in the morning but the delivery came at 9pm instead (better than 5am but again, we were not ready or expecting a delivery).
Demolition and clean up were great - we asked for extra care in clean up due to pets and kids and concern about sharp staples and screws laying around. The crew did great!
Zed advised they would hand dig the posts to minimize damage to the yard and gardens. Unfortunately they still piled dirt on top of the gardens and destroyed them anyway when raking it away. They also claimed there was no rose bush when they installed the posts, however I had four rose bushes and now have only three. If it needed to move, a knock on the door could have had that rose replanted safely. Gardens aside, the work looks great. We had issue with an outside (public) corner being left unfinished, and like other reviews state, the crew thought it looked fine to them. Zed responded to all my concerns, and scheduled a meeting with his crew lead to review the corner. Deavon explained the reasoning (gas line, totally acceptable!) and he then came up with a solution that really finished off the corner and shows better workmanship. We were missing a gate handle as well, they resolved it, installed upside down but we will live with it. Im sure it was an accident.
We've received compliments already on the new fence!
There's always tension between contractors and homeowners but Zed, Deavon and team were patient and
helpful and heard me out. That's appreciated during these stressful and expensive updates.

Approximate cost of services:
$7,300.00
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Company Response

Thank you for the review and we apologize in regard to the garden sometimes things are difficult when installing a fence but we appreciated the opportunity to help and hope you enjoy your fence for many years to come.

Best regards
Ace fence Canada

Brand New Fence
Brand New Fence
1 review Hamilton, ON
0/10

Office building rear wooden fence

We were truly disappointed with the poor quality work and even more disappointed with Zed's response to our concerns. From the time the rear fence was installed, the fence was leaning, not straight and had poor quality finishes. To start, they reduced our property line by over a foot because they were lazy to remove old cement from previous posts or cut steel bolts adhered to the retaining wall. We paid half upfront in good faith only to then wait four months for them to finally do a shoddy job of installing the entire fence in less than half a day. In the first photo, the top of the fence doesn't line up at the corner. In the second photo, none of the boards were put on straight and if you look closely this is common all along the fence. The third photo shows how they finished the end covering an old retaining wall. (This was their second attempt on this section and they truly thought it was a satisfactory finish, unbelievable! Zed said, and I quote, "You will never get a contractor in Hamilton to do a better job.") The fourth and fifth photos show the fence leaning and everything but straight. Zed's excuse for this is that the retaining wall was falling over...clearly in the Six photo the retaining wall at the rear of the fence is as straight as a die and constructed extrememly well. Even after we had an Engineer inspect it and say it was improperly installed, Zed (who I believe is the owner), would not repair it. We asked Zed to fix and straighten the fence but he was adamant that he had followed code and had installed the fence properly and to my specifications. Subsequently, we hired another contractor who laughed at the poor quality and did an exceptional job of fixing all the poor workmanship at an additional expense to us. All the photos speak volumes about the incompetence and poor workmanship from Ace Fencing. But this review also clarifies that the company is claiming that their work is the best in Hamilton, providing the best possible work that could have been done under the circumstances. You don't need a construction background to understand that this company is truly taking advantage of the marketplace that is desperately in need of service. I have worked with thousands of contractors in both Canada and the USA and by far Ace Fencing led by Zed is the most incompetent I have run into yet. It is difficult to get good contractors these days but stay far away from Ace Fencing as they are filling a need by providing a service that they absolutely do not have the skills or workmanship to deliver. Clearly the photos say it all, the last three photos just show again the poor quality construction where they have cracked several boards with hap-hazard board fastening!

Approximate cost of services:
$7,800.00
1 of 1 people found this review helpful.
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Company Response

Hello Chris

All our customers can attest to our quality, you wanted us to do things your way from the slanted area on the brick to avoid people from sitting there to the small section you already had up that we added to at no cost to make it match.

You wanted us to build against a leaning retaining wall and not be far back from it even when we recommended to push fence away from it for stability you insisted you wanted to get all the space you can.

Further more due to this decision by you the wall had a lip of concrete half way down the property and 1 ft below grade that because of that had to have the fence not in a perfect straight line.

There has never been in our history a client that has had anything bad to say about us. We go above and beyond for all our clients and sometimes you get clients that do not listen to your suggestions and it goes bad.

This is one of those times.

You claim to have paid for someone to make changes to our work but you tried to bargain every step of the way with us. We do not provide work for free we are a business.

We are sorry you had a bad experience we truly apologize.

Best regards
Ace fence Canada management

Private User
Private User
Private User reviews Hamilton, ON
10/10

Fence

Very reliable, extremely neat and very professional highly recommend ace fencing. They did such a great job

Approximate cost of services:
$6,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for choosing Ace fence Canada to help with your project

Private User
Private User
0 reviews Hamilton, ON
10/10

The best

Zed and his crew are professional, reliable, honest and hardworking. They came on time and finished the project in a reasonable amount of time. No corners were cut during the build and the price was right.Thanks you again for your hard work , the fence looks great.

Approximate cost of services:
$5,500.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your kind words and thank you for choosing Ace fence Canada

Private User
Private User
Private User reviews Hamilton, ON
10/10

Highly professional and trust worthy.

Highly trust worthy and extremely professional group. Very efficient - job was over in less than 48hrs. Left the place cleaner than when they started.

Highly recommended for anyone who needs a fence job done.

Approximate cost of services:
$3,800.00
0 of 1 people found this review helpful.
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Company Response

Thank you for choosing Ace fence Canada for your project

Ismar in Toronto
Ismar in Toronto
0 reviews Mississauga, ON
10/10

New Fence

Zed and his team did a wonderful job installing our new fence. They worked hard and the workmanship is fantastic. Also, Zed's quote was incredibly fair and transparent. In the end, the cost was as quoted. Can't recommend Ace Fence enough.

Approximate cost of services:
$15,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for trusting Ace fence Canada with your project

Private User
Private User
0 reviews Oakville, ON
10/10

Wood Fence Replacement

I was a demanding client with a challenging property, and the team at Ace Fence worked hard to deliver on my high expectations. I am very happy with the entire process and the completed project.

Approximate cost of services:
$26,000.00
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Company Response

Thank you for choosing Ace fence Canada for your project

Kerri
Kerri
3 reviews Oakville, ON
10/10

New Fence

Ace Fence did an amazing job on our fence! We needed two sides including a gate of our fence done to match one side that was already done. We had a few companies quote and the first thing I noticed with Ace Fence is they are very transparent with their quote so you know exactly the materials and labour components, their cost was also very competitve and he helped me with options to reduce the cost a bit when the price of the fence on the side that was done was a bit much to match exactly due to it having double the wood materials. Once I gave them all the contacts Zed helped by discussing the project with them and providing their quotes separately. Zed and the team were great to work with and were very responsive to all of my emails. They were very efficient and professional, completing our fence in a few days. The neighbours were also very pleased with the look and how the work was completed. Everything was cleaned up and was to quote when they were complete. I can finally enjoy my backyard with privacy since the old one was falling! I definitely would recommend Ace Fence to anyone needing a fence.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for choosing Ace fence canada for your project.

Edelyn
Edelyn
0 reviews Hamilton, ON
10/10

Best fence company

Zed and his co worker did an amazing job on our fence. Everything was done exactly how they said it would be and there were no suprise costs. The finished job looks amazing we are so happy with everything. Zed is a really nice person to deal with he answered all questions along the way and made sure we were 100% satisfied at the end. Also worth mentioning is our crazy neighbor yelled at Zed at one point during the job but Zed was completely professional and remained calm the whole time and did his best to explain everything he was doing to the guy. We will recommend Ace fence to everyone and look forward to more fence projects with them in the future.

Approximate cost of services:
$7,500.00
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Company Response

Thank you so much For choosing Ace fence Canada

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ace Fence

We are a family owned and operated Fence contracting company we specialize in installation and repair of residential fencing. We offer a large variety of wood fences with a wide range of styles. Our team of professionals have over 10 years of experience in the field and can work with ...
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