Infinity Decks

Formerly Infinity Decks & Renos
Decks
Richmond Hill ON L4E 4N4
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Infinity Decks
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97%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Infinity Decks

Average customer rating:
9.9 10 (44 reviews)

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HomeStars in Toronto
HomeStars in Toronto
0 reviews East Gwillimbury, ON
10/10

Backyard Deck

We approached Matt and his team to have a backyard deck installed for our home. Throughout the whole process (from initial talks on ideas and design concepts to material selection and construction), Matt was very engaging, willing to listen and gave valuable feedback on how to make our goals a reality. He's also very focused and passionate about his work and craft. Impressive attention to details. And if you allow for some creative freedom, he can present ideas for design enhancements that make the end product look even better than what was originally planned.

Also need to give recognition for Matt using a 3D modeling software with us the first time to help preview the final product.

Matt also completed this job with a reduced crew due to COVID-19, which shows his commitment to getting the job done under uniquely tougher circumstances. In the age of the pandemic, he delivered an addition to our home to make the isolation situation easier for us to deal with. And words cannot fully express how much we appreciate this from the Infinity Decks team.

Professional, detail oriented, open minded, dedicated and enjoying his work at all times. We couldn't be happier supporting a local business that shows this much care for his customers.

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Company Response

It was our pleasure to build you guys this space to enjoy with the family.

Thank you very much for your AMAZING and your hospitality from all of us!

Infinity Decks

Rekha from Toronto
Rekha from Toronto
1 review Toronto, ON
10/10

handrail for the outside landing and staircase

Matt and his crew were very professional. He knew exactly what we wanted and made it the way we wanted. He was kind and easy to work with. He put solar lights on our deck and hand rail posts even we did not ask for that.It is very beautiful. I have no hesitation recommending him to any other home owner. Thank you Matt. Hope you can do the repair for my front porch as well.

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Company Response

Thank you Rekha for your review. It was a pleasure working with you. We'll be in contact regarding the repair for the front porch.

Private User
Private User
Private User reviews Sharon, ON
10/10

Front porch

I would highly recommend Infinity Decks. Their price was fair, he was honest, great to deal with and hard-working. He showed up when he said he would and stick with the job until it was complete. Our porch looks great!

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Company Response

Enjoy your summer and stay safe!

Thank you,
Infinity Decks
https://www.theinfinitydecks.com
4169492070

traci
traci
3 reviews Markham, ON
10/10

Rebuilding an old deck.

I am so happy with my new sundeck. Matt at Infinity Decks was such a pleasure to work with. From the Very first moment when he walked out on my old deck, I could tell he knew what to do. He was very professional and helpful at giving me different options and how it could look. We came up with a beautiful plan which fit my home perfectly and I am so excited now for the summer. Matt and his crew were always on time and got the job done professionally. Everything went so smoothly. I am just so happy with how it all turned out. I would highly recommend Infinity Decks to anybody, 100% because you will be in good hands.

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Company Response

Thank you very much Traci for this review! It was an absolute pleasure working with you! We hope you have many amazing memories in your new deck space! Congratulations again on your soon to be newborn addition to the family:) have a great summer!

Thank you,
Infinity Decks
https://www.theinfinitydecks.com
4169492070

Steve in Etobicoke
Steve in Etobicoke
4 reviews Toronto, ON
10/10

Two-tier deck by Infinity Decks

I cannot say enough about how much Matt of InFinity Decks surpassed my expectations, which were initially high based on all the good reviews I had read about his service.

For our two-tier deck approximately 600 ft.² in size Matt, without prompting, came up with several ideas that significantly added to the aesthetics and safety of the finished deck.

We are extremely happy with our new deck which looks phenomenal.

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Company Response

Thank you Steve!
It was a pleasure working with you on the project.

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

Celine Z.
Celine Z.
1 review Toronto, ON
10/10

Deck

Matt and infinity decks are one of the best contractors I've ever encountered. His workmanship is second to none. We are very happy with our deck and would recommend him to everyone we know.

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Company Response

Thanks for the kind words.
from all of us @infinitydecks

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

Eric
Eric
12 reviews Bradford West Gwillimbury, ON
10/10

New Fence between the neighbour

Matt and Neville showed up the day they promised and completed the job to meet our satisfaction.
Matt was able to squeeze in this project despite his busy schedule.
It was a relatively small project but Matt didn't take it lightly and now we have a privacy in our backyard.
I'd recommend Matt and his team. They are professional and know what they are doing!!

Thanks Matt and Neville for your great job done..

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Company Response

Eric,

Thank you for taking the time to write us an amazing review!!!

Enjoy your privacy and we're looking forward to our next project.

Matt and crew

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

Sara in Thornhill
Sara in Thornhill
1 review Markham, ON
4/10

Backyard Deck

After interviewing several contractors I met with Matt. He immediately struck me as an honest and hard working individual. I hired Matt and he did not disappoint. He started the deck on the date promised (even though it was raining) and worked almost non stop to ensure the work was completed on time. The deck looks beautiful and I have had many compliments from friends. I look forward to having Matt come back in the spring to seal the deck. I would definitely rehire Matt for future projects and recommend his services to others.

May 26,2020 Update

As I noted in my review last year Matt had agreed to come back in the Spring to sand/seal my deck. He indicated that the wood needed to cure before sealing it. He asked that I contact him in May. I emailed Matt on May 1 to book the time for him to come and seal my deck. When I did not hear back, I sent him a second email on May 5. When I still did not hear from Matt, I left him a voice mail message on May 21. To date I have not heard from Matt. He has not responded at all. Very disappointing. I find the caliber of a company is not measured by the service provided while the last payment is owing but rather the customer service and responsiveness after the work is done.

In my view Matt failed in this respect. For this reason I no longer recommend his services.

Update May 28, 2020 Response to Contractor

Hi Matt, I am disappointed too!! I trusted you! First of all, I not only sent you emails but I also left you a VM message at the same number that is on your website. You did not respond. For the record the emails I sent to you did not come back. In my experience when an email is sent to an "inactive" mailbox it is returned "undelivered". In this case they WERE NOT.

I want to remind you this is not the first time you were unresponsive. You will recall, last year after you finished the job I called you to report concerns relating to cracking boards and large cracks on the posts. At that time, you were also unresponsive! I finally I left you a VM message expressing disappointment and I had not written the Homestars Review. You showed up unexpected one day and discussed my concerns with me. You apologized for the lack of response, you told me the cracks were normal. You replaced one board which you had installed with a stamped logo right in the middle of the deck. I mentioned to you the lack of response was not good but trusted you and gave you the benefit of doubt and promised to give you a good review on Homestars.

This year there are even more cracks on the boards and I am concerned.

As for the sealing, THERE IS NO DOUBT AT ALL AS TO WHAT YOU SAID. Had you told me you don't do that type of work or to look for someone else I would have done it. As further proof that I did not misunderstand you, please refer back to my original review. I ended it by stating you will be back to do the sealing. I know you read the review because you thanked me for it on the Homestars page. I also note you placed my review on your website. By reading it and placing it on your website you accepted it as an accurate representation. Yet if you thought I "misunderstood" your commitment to seal the deck why did you not alert me or place a comment on Homestars. I will tell you why. Because you know I am telling the truth, you did commit to do the sealing of the deck in the spring.

In conclusion, this is not the first time you were unresponsive. The first time you showed up because you knew the Homestars review is very important to you and you wanted your perfect score. I gave you the benefit of doubt once but clearly now that the review was written you had no interest in getting back to me and you clearly show a pattern of unresponsiveness, at least in my case.

This could have been cleared up very easily with a quick call or email, even if you changed your mind or were unable do keep your promise.

People like me rely on Homestars as guidance when selecting contractors. I trust that those that take the time to write reviews are truthful and accurate when writing reviews, as I am. Otherwise, the purpose of Homestars would be useless. I think people are generally interested in the “whole” experience before and after the job is finished and to me, responsiveness is one of the things I look for. Clearly, as a Contractor you know that homeowners, like myself, think Homestars is a valuable tool. You’d be better off learning from the experience and looking as to why you have a dissatisfied customer so that you can fix the issue rather than just being preoccupied about the score.

By the way Matt, I did not "sabotage" your Homestars score. YOU "sabotaged" it by your lack of responsiveness and inability to keep commitments. You should focus more on Customer Service as a whole NOT just for the sake of a good Homestars review/score.

Keep safe!
Sara

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Thank you Sara!!!

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

May 28, 2020

Hi Sara,
Let me start with that I’m really disappointed by you for sabotaging our perfect business score on HomeStars by changing your 10 star review to 4star! We work very hard and take a lot of pride in our level of service even after a completion of a project and this is the reason for our perfect score.

I would understand this action on your part if you had paid for this service and we never held our end of our agreement. But that is not the case here!

Last year I advised you to contact me next year and if I have a crew member to seal it for you I would send him to take care of this.
I do not offer this service to any of my clients as this is not a service we specialize in. I advise my clients to find a reputable company on HomeStars. We updated our website as well as email account recently and we apologize that your emails did not get redirected. Our new email is info@theinfinitydecks.com. It is really disheartening to see what you have wrote here especially during this pandemic where most of my crew are not working. You were never promised this service nor have you paid for this.

I won’t be able to send someone to seal the deck for you and I advise you to look for a company on HomeStars.

All the best.

Matt
Infinity Decks

Rick
Rick
7 reviews Vaughan, ON

First Review

10/10

Deck at side entrance

Had to tear down an old deck at the side of the house and build a mew one

They started on time and did excellent work. The price was reasonable considering the quality of work.

I would certainly recommend them for great deck work.

Matt was a pleasure to work with

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Company Response

Thank you, Rick!

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

David
David
1 review Vaughan, ON
10/10

Backyard Deck

Very pleased with the work. Started and finished as planned. Matt and team was great.

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Company Response

Thanks, David for taking the time to give us amazing feedback!
I hope your little ones are happy with their castle and make beautiful memories out there.

Enjoy the rest of the summer

Matt and Crew

Thank you,
Infinity Decks
https://www.theinfinitydecks.com/
416-949-2070

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Infinity Decks

Infinity decks is going on its 10th year manifesting outdoor living dreams into realities in The GTA.

We are an award-winning client-focused contractor, and a craftsman at heart.

Our winning team is selected carefully to provide you the pinnacles of talent, professionalism and commitment necessary to execute every step. We work patiently with every client to ensure that from the first sketches to the final screw, our standard of excellence is your absolute satisfaction.

We are licensed contractors offering liability insurance and bond, along with Workers Comp Insurance.

We love to dream big and welcome projects of any size, from the simple to the complex. We invite you to check out our portfolio, read through our glowing reviews and when you’re ready to get the job done — give us a call.

We're social here:
https://www.instagram.com/theinfinitydecks/

CATEGORIES
Decks
PRODUCTS
Pressure Treated, Western Red Cedar, Trex Composite,Azek, Brazilian Hardwood (Ipe & Tigerwood)
SPECIALITIES
Decks, Fences, Gates, Sheds,Cabanas, Trellises, Pergolas, Retaining walls and any other residential wood project you may have
WEBSITE
https://www.theinfinitydecks.com/
PAYMENT METHOD
Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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