After having notice few droppings in early winter, it was a no brainer to call Snap after reading all these reviews. As every review here on homestars says, Joe was very professional and knew what he was doing. Joe spent almost 3 hours making sure, the root cause if fixed, not just the symptom. For the next few months we have not noticed any droppings. Joe as promised, came for a followup and did the same procedure again, and asserted the little trouble is no more. We need to hope that we never get these creatures in our homes, but if we do, Joe is the answer. Thank you Joe !!