We had a family of squirrels in the attic which had an entry through a tricky spot on the roof due to a construction/design flaw of our house. We were very busy during the week and had to reschedule many times. Most people would get frustrated, but Joe is very accomodating. He came in with an unmarked vehicle so that neighbors wouldn't be concerned about our issue and installed a one-way door so that the squirrels could go out but never back in. After a few weeks, Joe came in to remove it and put in a mesh that was barely noticeable. It could be removed later on whenever we hire roofers to repair that area. Very professional, thorough and helpful. Thank you Joe!