The technician left a huge mess in our house and tracked mess from the bathroom all over. I called to provide feedback and no one ever got back to me. Then, when the issue reoccurred because the problem wasnt fully fixed initially, they refused to fix it. Not ever going to use this service again.

Hi j perfect exceptional fix and work done on my house damaged sewer pipes by Mr. Rooter. They are the best and very experienced. Tony is excellent at customer care and service also great work done. Thank you very much
Best Regards,

Tony
Mississauga

I cannot express enough how grateful our family is for the outstanding service provided by Bob from Mr Rooter Plumbing of Mississauga. We needed a special toilet installed for my disabled mother, along with an aftermarket "elevator" base that added complexity to the install. This challenging task left us with little hope, as other contractors and plumbers either claimed it was impossible or required major renovation work. But then we met Bob and the whole situation turned around.

Bob approached the project with a can-do attitude and a friendly demeanour that made us feel at ease. He was committed to installing the toilet without damaging our floors, walls, or ceilings. His innovative thinking and keen eye for detail truly set him apart. Whenever an obstacle arose, Bob rapidly devised a solution, demonstrating his unwavering determination and work ethic.

It's a rarity to find a tradesman with such dedication and willingness to go above and beyond. Bob and the entire team at Mr Rooter Plumbing of Mississauga have been an absolute blessing for our family. Their remarkable service cannot be overstated. With Bob's resourcefulness and tenacity, we can now bring my mother to the toilet safely.

Throughout the project, Bob maintained a high level of precision and care. He conscientiously protected our marble surfaces and left the workspace spotless. The finished installation seamlessly integrates with the existing bathroom design, as if the toilet was there from the start.

Our family has decided to exclusively use Mr Rooter Plumbing of Mississauga for future plumbing needs, and we will enthusiastically recommend them to everyone we know. If you're in search of a skilled, dependable, and inventive plumber, look no further than Bob at Mr Rooter Plumbing of Mississauga. He's truly one in a million!

Had water back up in basement sink. Cleared it out from the sink area pipe only, and said within a few months it would back up again.

It did - hired Roto Rooter instead this time and they found the real problem which was further down the pipe and fixed it permanently. Cost me the same amount.

I do not recommend Mr Rooter Mississauga based on them only fixing part of the problem and not the cause.

I had called Mr.Rooter - the franchise based in North York -when I noticed small amounts of water backing up from the basement drain. A Mr. Rooter technician showed up and used his camera to examine the drainage pipes. He couldn't find any blockage and said that the obstruction must have been cleared on its own. But the water backing up continued and second person showed up 2 days later. This time he noticed that the trap under the drain was filled with roots. (The original technician never bothered to examine the drain and was quick to recommend the use of the expensive camera equipment to look down the sewage drains). It was roots in the drain causing the blockage. He indicated that this could be a major repair, since the roots could have affected a wider area, and there would need to be digging into the floor, replacing the drain, possibly clearing additional roots and pipe replacement. He quoted $2800 for the work. After I requested some consideration, he agreed to $2700. A 3rd person arrived the next day and discovered that the root infestation was only limited to the drain/trap and that there was no other damage or evidence of roots. He replaced the drain, filled up the small home on the basement floor and went on his way. Later that day the project manager in charge called me, acknowledged that the job was less than estimated and offered to drop the cost to $2300. After much arguing, and me explaining that the original quote was overblown, he agreed to $2000. I told him I was still not satisfied but did not want to spend the rest of my day arguing when he said that he could go no lower, I paid. So, the original quote anticipated a fairly major piece of work to repair an assumed damage which in fact did not exist. The technician spent a total of 2.5 hours actually on the job- he did go away for another hour to find a part- which to me represents an hourly rate of $800. When I compared my job to other costs I had paid in the past to replace pipes, repair/replace sinks and toilets, he explained that the big difference was in digging out the floor, removing earth, etc. Somehow this was in a different category than standard plumbing. I dont buy it, the hole might have been 14 deep by 15 wide. This was not a major excavation, and not in my opinion does not compare to the more complex work done by a certified plumber. I then escalated my complaint to the Operations Manager, who did not budge on the price. He explained that I got a good deal, since the very basic book price for a spot job was $2800. He did not respond to my query about how jobs are actually costed out. He did agree to refund me the $400 I paid for the first useless, misdiagnosed visit, but only after some frustrated discussion he believed I had already been refunded this amount when the quote was dropped to $2000. So, if you ever have any digging to do in your basement and you are willing to throw your money away, call this company.

Excellent service. Like working with a local company. Their communication is always courteous. Thank you.

After some failed home trouble shooting, a call to Mr Rooter had a plumber to us a few hours later. Laith was able to diagnose the issue on the spot, make a few recommendations, present quote options, and then get right to work with the fix. He was very quick, clean, courteous and professional. The problem is fully solved. I wouldn't hesitate to call Mr Rooter again.

Marek showed up when Mr Rooter said he would and got the job done fast and efficiently.

We have a double sink with sink strainer baskets that was draining very slowly and had a small leak in one strainer basket. Our own efforts to clear it actually made the problem worse, so we called Mr Rooter.

They sent a plumber, Bob, the next day on the morning of Christmas Eve in -11C weather. I appreciate that he wore booties over his work shoes inside the house.

After taking a look at the situation he warned us that the strainer baskets were very old and corroded and would break when he removed them to snake the drain. He gave us the quote up front and even gave us a discount for replacing the strainer baskets since he had to take them off anyway to work on the drain. Luckily, he had two new ones in his van!

He snaked the drain for over an hour to get it clear. The new strainers appear to be good quality and there are no leaks after he was done.

I've attached photos of the old and new strainers

Thanks Bob!

Mr rooter is always accommodating and is very helpful. Called on Christmas Eve in the morning and had a technician out within an hour. They moved their schedules around so that my plumbing needs (disfunctional toilet) were looked after ASAP! Appreciate this company, they are very prompt and reliable.