The toilet in my guest bathroom started running causing condensation to form on the tank and the bowl. As I live in a condo I was concerned that the toilet was leaking as well and called Mr. Rooter. How is this my lucky day? Mr. Rooter sent Gurveer. He checked and assured me there was no leak, but my toilet was over 30 years old and the seals had eroded. It was easy for me to decide to replace the toilet - I had been considering getting a comfort height toilet for some time anyway. But I did not want it in the guest bath, I wanted it in the master bath. No problem for Gurveer - he agreed to move the existing toilet from my master bath to the guest bath and then install the new one in the
master bath. And he could do it immediately! I selected the model I wanted, he picked it up, brought it back and installed it. From the time
I called until the job was completed was just over 3 hours. Gurveer's customer service approach was so refreshing - nothing I wanted to do was too much trouble. So that is why this turned out to be my lucky day. I got exactly what I wanted, a lot faster than I expected and the
work was done by a true professional who obviously was happy in his work and extremely customer focused.
- Company Response
It is your lucky day! We are so glad you decide to choose Mr. Rooter Plumbing. Thank you for trusting us to fix and replace your old toilet with a new one. We strive on having the best products and the best service. We are so thrilled you loved Guveer and he was able to rectify the issue for you. At Mr. Rooter we are always operating in an "above the line" responsible manner. Thank you for leaving a review for Mr. Rooter Plumbing and have a great day! Do not hesitate to give us a call for your next plumbing issue.