This company is absolutely ridiculous. I called them out because the basement toilet was occasionally bubbling when the shower and washer were on. The techs told me that (obviously) there was a partial clog somewhere and, having had an issue before in Oct, I agreed to have the line cammed and flushed out which would cost $625.
What they ACTUALLY did was push all the blockage out onto the city side where, because my pipes are old and clay, the blockage didn't make it to the sewer. So I was left with a now FULLY blocked line and unable to flush the toilets or shower because it was starting to spill out from the main drain.
As soon as I discovered this (around 9pm) I called them only to be told that this wasn't an emergency and nobody would come out until 9am the next morning. So I took the day off work and waited and...they didn't show up. Instead I got a call from their manager Dominic telling me that because the blockage was now on the city side, they wouldn't do anything about it and I have to call the city and pay them to fix the issue THEY CAUSED.
Luckily he was pretty eager to admit that their techs pushed the blockage onto city property and caused the backup, and luckily I record all my conversations so I guess I'll see them in small claims court. The city guys said they're also going to be pursing this with them since it looks like they did the exact same thing last time but we didn't have proof; now we do.
I'm also still waiting for the owner Mike to call me since Dominic hung up on me because I was "being difficult" and "asking too many questions" after they told me they won't refund my money nor send someone to fix the problem they caused. He certainly has an interesting tactic for dealing with young female customers; I love being condescendingly told to "be quiet and listen" and "calm down and relax" when he's talking about leaving me without plumbing