The furnace died. It owed me nothing. That said, I had to move ahead of the cold front. Service at the office, with sales and installation personnel was seamless.
On to installation. The team was excellent. Notwithstanding the fact that they had to blow a hole through the drywall in the laundry room to get the old furnace out. But in the words of my other half: it’s only drywall. That said, the guys had a really great idea. In order to increase air circulation in the furnace room, why not move away from drywall and put in a louvered grille. BRILLIANT. The job took a lot longer than expected. The old installation was [my words] a hack job and forced them to do a lot more than was expected. It’s an old Toronto home so they had to work within a very tiny space. They did what had to be done. And in spite of the long day, they spent time with us on the subject of maintenance, what to do in emergencies etc. I am grateful for the effort they expended on our behalf. I recommend this company without reservation. Excellent work.