Horrible. Horrible service. Incompetent. Rude and these were their best qualities. I love Miele appliances and their service is outstanding. Unfortunately they were booked for the next two weeks when my wife's favorite pet (the washing machine) stopped working. Miele offered to send a company on their behalf. Since we had such great service from Miele, I expect the same (or at least in the ballpark) from Southern Atlantic. We booked of time to be here when they said they would be here. The serviceman came after the hours agreed upon. He was unapologetic, rude and as he was leaving, telling us we would have to wait for parts to come from Miele, he said "maybe the part would have been on the truck if Miele had shown up" (something that the "customer service" said that he told them he never said).
We called the next day at 11:30 am and were told that the serviceman had yet to tell them what parts. When we told them how he had been late, unapologetic and rude, we got an apology mixed with "but he said he never said that about Miele". We were told it wold take two weeks to get the part.
A few days later the called to say they had the parts and that they would instal them the following Monday between 2 and 5 p.m.
On that Monday, the called at 2:30 to apologize profusely that the serviceman had called in sick and they hadn't seen the email as it went to the junk box.
Could they come the next day in the afternoon. A very competent and professional serviceman arrived today and after taking apart the washing machine and looking at the parts given to him, called the previous serviceman and then told us that these were the wrong parts (they did have our names on labels on the two parts) and that the serviceman had ordered the wrong parts.
When I said that I was extremely unhappy with this service and that I wanted to speak to the owner, I was told that he wasn't available. Wh en I said you should find him and have him speak to me, I was told that this was an unreasonable request and Isabel then said that I had said the serviceman had said (originally) that the part would have been on the truck when he said the he had never said that and that my wife wouldn't let the serviceman (who had his own fan and told us he still had the flu) use our phone to talk to her.
The moral: 1) before you let even the very best company send you an alternative repair company, check them out in Homestars and refuse to be served by shoddy companies.
2) Never, ever do business with Southern Atlantic!!!