*Southern Atlantic Service Ontario Limited

Appliance Retailers
3300 Steeles Avenue W. #16 Vaughan ON L4K
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*Southern Atlantic Service Ontario Limited
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43%

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Reviews for *Southern Atlantic Service Ontario Limited

Average customer rating:
3.9 10 (16 reviews)

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David
David
1 review King City, ON
0/10

Don't trust this company. Never deal with them.

I have paid 1700.00 to repair my refrigerator. They could not diagnose the problem and changed wrong parts. I had to buy a new refrigerator because it was not fixable.

Approximate cost of services:
$1,700.00
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Company Response

I am sorry David that you were not pleased with our service. When you originally called us for a service call you had someone else come out at the same time and you had told us that they told you the same thing my tech told you but you had trusted our company more then the other company.

After we had come out to do the install which was $1.300.00 and this includes the cost of there service call not the $1,700.00 you are saying. You had called us 7 days later saying you were having a problem again, we dispatched out our tech again to come and take look and he found a second leak which was not detached when we first originally came out and when the tech came back out the tech was able to help and add more gas to the lines and it worked again for you. You called us back saying you were going to replace the unit as you were still having a problem, and we offered you a refund at that time.

You had told us you were going to replace the fridge as you didn't want any more repairs done to the fridge, we offered you a refund and you were not pleases with the refund we were offering as we were not able to come take back the Fridge Evaporator and the Freezer Evaporator as they were installed and we can not get credit back for those parts as we have to eat the cost of those parts.
When we spoke on the phone a number of times you were very rude to myself and my office assistant and yelling at us in a very rude tones and calling us names where we were never rude to you and we were just trying to help you on this matter as we knew how frustrating it was for you.

When you spoke to the owner of the company you both came to an agreeance on the amount being refunded. The owner wasn't very happy after you both came to an agreeance that you have posted this review.
We ask that you change your star rating as we have worked with you every step of the way.

Christine in Aurora
Christine in Aurora
1 review Whitchurch Stouffville, ON
0/10

Inexperienced, ill -prepared and idle- AVOID them

I was referred to this company to replace my new Thermador fridge and freezer wheels. They came this way and were not damaged on delivery. I sent them an email of all the wheels and leveling stabilizers along with the model number. It took over 3 weeks to get the parts in. I had to call weekly to check in and remind them. Once all the parts came in the man came to the house. The service person said he could not complete the repair as it is a two person job. Should the company have not know that it was a two person job when they already knew the model number and what was required? When I called back, they said it would take over a week and a half to schedule service. Not preparing for the repair by only sending one person is negligent and irresponsible. After two weeks, two service technicians came, only to have 8 front wheels and no leveling mechanism. They came without the right parts and not prepared. We had to lend them 2x4 and screws. The techs even carelessly tipped the fridge and freezer by tipping it on the side and not the back as indicated on the instructions. Southern Atlantic blamed the parts supplier for not sending the right parts. You'd think they would know what parts are needed by contacting Thermador service, but that was not done. It's been over a month and a half and the job is still not done. No one wants to take responsibility.

Approximate cost of services:
$10.00
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Kathryn in Brampton
Kathryn in Brampton
2 reviews Brampton, ON
10/10

Fridge Repair

We had an extended warranty from Sears that was good until August 2019, but unfortunately it is worthless. A co-worker recommended Southern Atlantic. We purchased extended warranty on 3 of our appliances. We placed our first service call a couple months ago. The ice maker on our fridge wouldn't produce ice. They came and investigated promptly, but unfortunately it took quite some time for Kitchen Aid to ship the part(s) required for the repair.

The parts finally arrived Friday and we were promptly booked for a Monday appointment to finish the repair.

The technician worked diligently to make the repair and even saved us $250 by determining that one of the parts ordered was not required.

Within a couple hours of his departure WE HAVE ICE AGAIN!

Approximate cost of services:
$275.00
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Repair of theremador range

Please avoid this company. I wish I had heeded the review on homestars, I would not have been in this situation. They called in a sneaky way to let me know there was a technician closeby to check the problem with my range with NO mention that they would charge service fee. Only for the them to pile a list of charges on me. I called in to complain and the employee was EXTREMELY rude. Not only that, the supposed escalation manager only called me to let me know that they will pass the account to a collection agency. I am puzzled that Theremador will retain them as an authorized repair agent despite their poor rating and shoddy service.

Approximate cost of services:
$135.00
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Avoid like the Plague

Bosch sent this company to install an Oven/Micro combo. They damaged the door badly, and it took Bosch a month to finally approve a new one. They sent this company to come replace the door, the useless technician couldn't even do his job properly and test the microwave before he left.

WE tested it the minute we got home and it wasn't even working! i had to call, speak to a rude CS rep, and told i have to wait another 10 days for them to come out. Finally they come out, and all they did was test it and confirm that it wasn't working!

45 days now without a microwave or oven. Like i said, avoid like the plague.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

As a reputable and trusted appliance repair company we take pride in our work and do our best to provide excellent service. To be clear our technician didn't damage your microwave door, it is unfortunate this was a manufacture defect which happens sometimes. Our technicians always test the appliance before leaving the job. I apologize for your experience, we can only do what we are authorized to do. If you have a concern with our service provided please feel free to contact our office so we can discuss it further.

Vivienne  from Richmond Hill
Vivienne from Richmond Hill
3 reviews Richmond Hill, ON
10/10

Reliable, prompt service

It's the week of Christmas. My top broiler element is warped and corroded. Southern Atlantic did everything possible to order the Miele part and have it installed by weeks end. Sure enough the job got done. Fast, friendly, reliable service. Will definitely use again. Technician was very friendly and very knowledgeable. Great service!

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
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Kee from KDI service
Kee from KDI service
1 review Toronto, ON
10/10

specialist in Miele dishwasher and my subzero !!!

professional qualified skill repair people!!!
I will command to all my neighborhood!
they are the best honest repair people I ever met, they even correct they own mistake for no charging.
strong suggestion!!!

Approximate cost of services:
$135.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your kind words! We strive to give good service and appreciate your business.

Private User
Private User
Private User reviews Toronto, ON
10/10

Appliance Repair and replacement part - Miele Dishwasher

Miele Dishwasher Repair and Replacement Part – June 26, 2017
I was very impressed with my first dealing with Southern Atlantic Service (Ontario) Ltd. Starting with the appointment scheduling which was arranged with Laura to the outstanding onsite technician Prit. I found both of them very courteous, knowledgeable and professional in their manner.
I highly recommend Southern Atlantic to anyone who looking for prompt, reliable, friendly and very professional service. I will definitely call them again when I need appliance service

Approximate cost of services:
$300.00
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Company Response

Good Morning !
This just made my day! Thank you both so much for your kind words, it means a lot to us to be able to provide excellent service to our customers old and new and to be recognized for it. We look forward to hearing from you in the future, also I will pass this onto Prit as I`m sure he`ll be delighted to read this as well.

Thank you again, have a wonderful day!

Laura

Martin in Toronto
Martin in Toronto
1 review Toronto, ON
0/10

Service

Poor service and not timely with responding to phone calls or performing service work. They do not care about their customer and they do service work Calling the wrong number that we had provided.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

dishwasher

guy came for 5 minutes and left to order parts. came back a week later and charged me 420$ for unnecessary parts. was going to charge me an extra 50$ for labour mistakes he made. stay away.

Approximate cost of services:
$420.00
4 of 4 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about *Southern Atlantic Service Ontario Limited

Appliance repairs for most makes. Specializing in and factory authorized for Best, Bosch, Gaggeneau, Miele, Samsung, Sirius, Thermador and Waste King / Franke
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