AtlasCare

Heating & Air Conditioning
2520 Bristol Circle Oakville ON L6H 5S1
Star Score
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90%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Quote Requests and Reviews.
Reviews by rating (past 12 months)
186
0
4

Reviews for AtlasCare

Average customer rating:
9.6 10 (1572 reviews)

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SADA D from Vaughan
1 review Oakville, ON
8/10

Job well done, but the quote was $629 but I was charged $819 + Tax. Should provide accurate quote. Intake was not clean properly, the intake cover was not even removed, the air was blown through the vent by bending it.

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cindy in Oakville
1 review Oakville, ON
8/10

My experience with AtlasCare was very good. The technician was very understanding of my situation, (along with the other staff).
The work was done efficiently and in good time.
Chris was very professional and courteous.
I would highly recommend their services to others.
Very happy customer!

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Rishika in Mississauga
2 reviews Mississauga, ON
10/10

We have been using Atlas care for more than 8 years . We are very satisfied with their customer care, prompt service calls and very efficient plans that help us with our year round maintenance .

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Private User
1 review Mississauga, ON
10/10

Very prompt, efficient service for both installations of our new furnace and AC.
Tedros Gebru, Ricardo Gomes, Gabriel Jimarez and Jordan Butts did an excellent job and were very professional and pleasant to deal with.

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Kc in Toronto
2 reviews Toronto, ON
0/10

Company is very eager to install new equipment in your house and sign you up for a maintenance contract. The equipment works very well but the customer service is quite poor. They never called me for my spring service visit, even though they happily take money out of my account every month so when I called them in early May they offered a mid-June appointment. I was not pleased with this since they are supposed to call me early spring to set something up so then they offered me an early-June appointment. At 4:30 pm the day before my appointment they emailed to cancel and offered me a mid-June appointment instead. I have had other disappointing customer service interactions. The company has become too big to care about all of its customers.

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Gisele from Toronto
4 reviews Toronto, ON
10/10

New air conditioner.
If you are looking for a very reliable technician to install your air conditioner, I would highly recommend Neil and his helper Josh from AtlasCare. Neil is very knowledgeable and very courteous.
I have been a customer at AtlasCare for many years and I have always been extremely satisfied with the work of the technicians at Atlas.
I would highly recommend AtlasCare to family and friends.
ATLASCARE is a great company.

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Ted from Mississauga
3 reviews Mississauga, ON
10/10

We have been using AtlasCare for 10 years since we moved to this house. There was an opportunity to replace furnace and A/C at a reasonable! price.
Day of installation they were here right on time and worked through the day to completion.
Traffic areas were covered with drop sheets and the work caused no real household disruption.
The crew of Tedros, Ian & Gabriel were great! in all respects.
Any service reps from Atlas have always been top notch people!
Post installation we have test run the systems for ourselves and all has been the best.
Totally pleased and no hesitation in recommending!!

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B Boyd from Etobicoke
2 reviews Toronto, ON
10/10

We have been customers of AtlasCare for over 30 years. We just renewed our annual insurance maintenance contract with the. We have always found them to be thoroughly competent and professional as are their technicians. (Most recently, Anthony Y.)
We recommend them unreservedly.

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Company Response

Hello,

Thank you for continuing to remain with us. It is because of clients, like you, that we have been able to continue to build relationships with homeowners all across the GTA. From the first phone call to the technician who knocks on your door, you get AtlasCare. We never subcontractor our services, and our technicians receive frequent training sessions so they can deliver the best service possible. AtlasCare is on Facebook and Google. We hope that you will share your experience with others so they can hear from you what AtlasCare has to offer.

Donald Walker from Mississauga
4 reviews Oakville, ON
10/10

Installation of equipment on May 19th. The Atlas crew of Gary, Adam, Vermicio and Jamie arrived right on time and proceeded to install and test equipment in a very professional manner. The installers were very respectful of our home placing mats where necessary and covering their shoes when on inside flooring. They completed their work an hour or so early. Great job guys!

I'd also like to thank Jeff Maude or Sales Person Jeff Maund for the prep of a very professional quote. I had received a total of 3 competitive quotes and Jeff's was easily the most complete as well as competitively priced.

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Company Response

Hello, Donald!

Thank you for leaving us this excellent review!

Every single employee treats every home as if it were their own, and we believe in going the extra mile by doing everything we can to protect it from damage. We also respect your time. Our sales representatives and technicians believe in the perfect match, and they help you find it by presenting all the different options for your home. Then, the technicians, fully employed by AtlasCare, use a 17-step install process to ensure that your brand new equipment works.

We hope that you'll share your experience with others on Google and Facebook. Thank you for choosing us!

Kris in Toronto
1 review Toronto, ON
10/10

Very professional and efficient emergency replacement of our boiler (in a house with radiator heating) after routine maintenance discovered a significant problem. Also replaced our rental water heater with a high efficiency model - long hot showers finally! We also have our air conditioning system through Atlas Air / Atlas Care. We have used them for 20 years - the technicians and all other employees, including those who schedule appointments and particularly Rudy Hogeveen, are highly skilled and professional and have never let us down.

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Company Response

Hello Kris,

Thank you for leaving us this excellent review! It's because of clients like you that we have been able to provide home comfort services for 85 years. It has been our experience that preventative maintenance catches future, and costly, problems in the bud. Also, have a high-efficiency water heater means that you'll help alleviate some of the costs of your energy bill! We hope that you'll share your experience on Google and Facebook so others can see your story!

Thank you for continuing to remain a loyal AtlasCare client.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

If you’re visiting this site to write a review, AtlasCare invites you to submit a picture with your review. To thank you for your time, AtlasCare will donate $5 to Community Living Ontario (see below for what this charity does).

If you’re making changes to your home, consider adding AtlasCare to your next HomeStars project by clicking the green button under “Write a Review!”

* * *

AtlasCare Heating + Cooling the only ISO-certified residential heating and air conditioning contractor in Canada. For more than 80 years, they’ve provided customers with the best products, the best installations and the best after-sales support.

Because of their record of excellence in customer service, AtlasCare has won the HomeStars award for Best Heating + Cooling Contractor in Hamilton for 2011 and 2012.

AtlasCare knows that no two homes are alike. That’s why they design fully customized heating and air conditioning solutions for every customer who is a part of their customer family. This means the solution they recommend will be a perfect match for your needs and budget.

Whether you live in a heritage home, a home that’s 10 to 20 years old, or a newly built home, you can trust AtlasCare to develop a heating and cooling solution perfect for you.

* * *

You can find out more about AtlasCare by:
Visiting their website: http://atlascare.ca/about-us/homestars.aspx;
See all their videos, here: http://www.atlascare.ca/about-us/our-videos.aspx;
Visiting their LinkedIn Company page, here: http://www.linkedin.com/company/atlascare;
Or calling them by clicking the “Telephone” button at the top of the page.

Other things you should know about AtlasCare:

* They invest thousands of dollars every year in training their employees and making sure they are up to date on the latest heating and cooling technology.

* They have a long history of supporting their community, including providing winter coats for the area’s homeless and raising money for worthy charities like the MS Society of Mississauga.

* They are donating $5 to Community Living Ontario for every review customers write. Community Living Ontario is a non-profit organization that helps ensure people with intellectual disabilities are included in all aspects of community life.

Make sure to include a picture with your review if you have one!

* * *

Don’t forget to add AtlasCare to your next HomeStars project by clicking the green “My Project” button under “Write a Review.”
The “My Project” feature allows homeowners who are shopping for contractors to build a list directly on Homestars and then contact them all at once.

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators,
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, and more!
WEBSITE
http://www.atlascare.ca/about-us/homestars.aspx
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
ISO 9001-2008 certified, Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, and Oakville Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.