AtlasCare

Heating & Air Conditioning
Oakville ON L6H 5V9
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92%

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Reviews for AtlasCare

Average customer rating:
9.6 10 (2275 reviews)

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Sen
Sen
3 reviews Oakville, ON
10/10

No hot water

None of the taps in our home had running hot water. I called Atlas Care and Jeremy came over to rectify the situation ( same day service). He told me that the service would cost $500 plus tax.

Once he examined the water heater, he determined that it was the mixing valve that needed to be replaced. The part was to be ordered and he promptly came back to replace it. This job was supposed to be a relatively easy and quick job. Unfortunately the piece didn't fit (manufacture's problem)...the water heating tank was 15 years old.

Neverthless, Jeremy worked diligently and patiently to fix it. He ended up soldering the edges of the mixing valve to fit. He worked on this for a good three to four hours. He didn't leave until everything was done.

Jeremy is friendly, hard working, prompt and takes pride in his work. I would hightly recommend this company. They never changed the quoted price...I still paid the quoted $500 plus taxes.

A couple of days later we talked to Steve at Atlas Care and he came over on the same evening to adjust the water temperature for us. He was very friendly and helpful. We only needed a slight adjustment.

You have a great team Atlas Care!

Approximate cost of services:
$565.00
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Company Response

Sen, we appreciate your business, and we look forward to working with you again in the future!

Private User
Private User
1 review Toronto, ON
8/10

New Furnace and Heat Pump

Our old furnace needed replacement this Fall and after getting many quotes we had a good presentation from Matt - though he took a long time at the house he was thorough and explained the products he was suggesting, as well as how we could switch from our aging air conditioner to a heat pump and get a good federal government rebate. He also offered a side-discharging heat pump that could fit under our deck, which had been difficult for us to find. The products qualify for a $7k rebate which makes the project very worthwhile. The removal and installation of both was done in a single day and the three-man team was great (though they did accidentally break our fiber optic Bell internet cable which was a hassle to get fixed...). So far, the equipment works well - we will have to see how it performs through the winter - and overall we are happy with the result and the company.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Carmen
Carmen
1 review Brampton, ON
9/10

Heat pump installation

We needed a new heating system in a house we recently purchased. Abdel was very prompt in assisting us with the information we needed to make a quick decision. He explained to us that a heat pump would be the best option because of the limited duct system in the house.
Mike and his team were also very quick at organizing all the work and it took around a week to have the heating up and running just in time for the plummeting temperatures.
The system works perfectly and I find it to be a lot better for my allergies.
Thank you all for the hard work and a well done job!

Approximate cost of services:
$28,000.00
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Company Response

We appreciate your kind words! It brings us great joy to learn that we were able to promptly assist you and provide the necessary information for you to make a quick decision. We are delighted that the heat pump option proved to be suitable for your limited duct system and that it is functioning perfectly. It is wonderful to hear that it has also had a positive impact on your allergies. Your feedback is highly valued, and we are grateful that you chose us for the task!

Michael in Toronto
Michael in Toronto
0 reviews Toronto, ON
4/10

Air conditioner stopped working

Space Pak air conditioner cut out. Technician came out and found the breaker tripped (I had looked but didn't see it). Breaker reset and the system came on. Technician suggested that this was only a symptom of a bigger problem and went on to check both the indoor and outdoor units. He claimed to have found a faulty capacitor, removed it and showed it to me - some rust, etc. He quoted $356 plus tax for a new capacitor (I found one online for about $50). I said I would like to leave it as it was an old unit the would probably need to be replaced before too long. So he put it back in and then it didn't work even though it has been working when the breaker was reset. So now I had to replace it as it was a very hot spell. Final bill $590 for what I think was unnecessary and overpriced.
They had sent around a request asking for feedback so I told the lady at reception about my concerns and she said someone would get back to me. They never did so I put an unfavourable review on Google - the manager said I should call Niko to discuss. I called at least three times and got a message machine, left messages and no one got back to me.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

I'm sorry for the trouble your Space Pak air conditioner caused and the delay in our staff responding to your call. Even though we always aim to deliver superior service, it appears that in this case we fell short.

The technician's suggestion that a defective capacitor might be the root of the problem is troubling, especially in light of the substantial price discrepancy between the quote you received and the one you discovered online. We sympathize with your annoyance and aim to quickly resolve this issue.

Please accept my sincere apologies once more, and thank you for your understanding. Your suggestions are important to us, and we'll use them to make our services better. We appreciate you bringing this to our attention, and we are eager to find a satisfactory solution.

Ariana B in Toronto
Ariana B in Toronto
6 reviews Toronto, ON
0/10

Terrible Customer Service

I cant comment on the quality of the work because I never let the technician in my house (after he was over an hour late and seemed to be offering a different service). Atlas was supposed to come and clean all of my ducts and the dryer vent, and regulate the airflow in my house (I was given a window of 10am-noon. At 10:52 I received a notification that the technician was on his way. At 12:15 (over 80 minute after the notification) when he hadnt arrived, I called and was told his last appointment was in Kitchener but he should be there soon. At 1pm I called back to cancel as I was told the job was 3-4 hours and I had to leave at 4pm. As I was on the phone with the agent, the technician showed up at 1:13pm and told me it would only take 30-60 minutes to complete the service. When I expressed shock at the difference in time, he said the customer agents dont understand the work. I was surprised that for a cost of over $600, the service was so quick. Because I still had the customer service agent on the phone, I asked to speak to a manager about the discrepancy and how such a quick service could cost so much. I was told a manager would call me back. I never received a call.

Approximate cost of services:
$620.00
2 of 2 people found this review helpful.
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Company Response

Ariana, we're very sorry to hear about your recent experience with us. This is not the impression we want to leave you with, so we'd love to discuss this further and make it right! If you're able, please call our Operations Manager, Nimo, at 647-493-6223. Thank you!

Toronto1832
Toronto1832
0 reviews Toronto, ON
4/10

A/C diagnosis and repair

Tech came by late. Diagnosed the issue and fixed it.

Bill was much larger than I expected 350 dollars for charging the compressor starter. This was after diagnosis fees were waived. I expected it to to cost around 225 tops. I should have asked for a general quote.

Although the service was good, I would not recommend this company because of the surprise pricing

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Oh no - we're so sorry your bill was higher than you expected! We try our best to be as transparent and up front with pricing as we can be, so we sincerely apologize for the miscommunication on our part. Please call us at 647-493-6223 so we can help to make this right.

Anthony Burlachenko
Anthony Burlachenko
0 reviews Toronto, ON
10/10

New Furnace and Hot Water Tank installation.

On the 21st of April, 2023, Atlas Care Technicians installed a new furnace and new hot water tank in my home. Both men were very professional, thorough and pleasant and did an excellent job. I am very pleased with their work and recommend them highly to anyone that needs their services.

Approximate cost of services:
$10,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much, Anthony!

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace replacement

Quick service, professional and very considerate of my home while working. Everything kept clean.
Satinder and Gurpreet did an amazing job on the installation of the new furnace. They explained everything while doing the installation.
Would definitely recommend Atlas Care!

Approximate cost of services:
$600,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much, we appreciate it!

Sally in Toronto
Sally in Toronto
0 reviews Toronto, ON
10/10

Always there, always good

Extremely prompt, always reliable and professional, explain everything, good quotes, good quality install. Perfect solution for a landlord with multiple properties.

Approximate cost of services:
$8,000.00
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Martin in
Martin in
10 reviews Toronto, ON
10/10

hot water tank

Called Atlas when my Hotwater tank was leaking. They were on-site an hour later. Anthony was honest and quick with a solution. Thanks for the help.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Great to hear, and we're happy we could help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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