AtlasCare

2520 Bristol Circle Oakville ON L6H 5S1
Erin Kiers from AtlasCare
Owner/Manager
Roger Grochmal [Full profile]
Star Score
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87%
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Reviews by rating (past 12 months)
200
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4

Reviews for AtlasCare

Average customer rating:
9.6 10 (1560 reviews)

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Fazal in Mississauga
1 review Mississauga, ON
10/10

Just had duct cleaning done by AtlasCare, the techs Garrett and Ricardo were extremely professional and cleaned up everything when they were done. Very happy with the quality of work that AtlasCare provides!! They couldn't have sent over 2 nicer techs!! Awesome job!

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Company Response

Hello Fazal,

We couldn't be happier that you were pleased with your service! AtlasCare believes in doing the job right but also making sure you have peace of mind. Our technicians roll out the red carpet, wear booties, and cover the vents to make sure that no dirt gets blown back in, and your home remains clean. These extra precautions help protect your home from any damage. We hope that you will keep choosing AtlasCare, and we will pass on your excellent review to Garrett and Ricardo!

Private User
2 reviews Mississauga, ON
10/10

Garrett and Anthony did the duct cleaning at our home in Mississauga. They are very professional and explained every step of the process. I also use AtlasCare for regular HVAC maintenance and fireplace cleaning. Always professional and great to deal with.

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Company Response

Hello,

Thank you for continuing to choose AtlasCare for home service needs! We are thrilled to hear that you were pleased with your duct cleaning experience. AtlasCare strives to make sure your time is respected and that you have peace of mind. From rolling out the red carpet to the before and after pictures, each job is done, promptly, efficiently, with skill and technical excellence.

We hope that you'll visit us on Facebook and keep in touch with us! You'll find the latest AtlasCare news and promotions there.

Diamando in
1 review Oakville, ON
10/10

Very professional work performed by McCroup,Brendan and Josie. They arrived on time. Promptly covered all the areas they were working. After completing the job they provided all the necessary information and left the house spotless. Very satisfied.

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Company Response

Hello Diamondo,

Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you were pleased with your service experience. From clearing communicating with you to walking you through the process to leaving your home better than we found it, AtlasCare's mission is to earn your trust. We do that by providing exceptional customer care. Please leave us a like on our Facebook page to stay in touch with us!

Alexandre in Mississauga
1 review Mississauga, ON
10/10

Very professional work performed, clean and efficient. Workers covered their shoes and placed covers on the areas they were working. the work was verified with pictures before and after and house was left in clean condition when they left. Very satisfied

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Company Response

Hello Alexandre,

We are thrilled to hear that you were pleased with your duct cleaning! We want to build trust with our customers, and AtlasCare technicians strive to give every homeowner peace of mind that their home is in good hands. Even something as small as providing before and after pictures, and covering their shoes demonstrate the utmost care and respect for the home.

We hope that you'll visit our Facebook page and share your customer experience with others!

Gwen in Toronto
1 review Toronto, ON
10/10

Ricardo is the epitome of what customer service should be. He called to provide an estimate of when he would arrive, he described the process that he would be following that included before and after pictures when the job was complete. He is a consummate professional and I would definitely recommend Atlas Care services. Job well done!!

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Company Response

Hello Gwen,

We are thrilled that you were happy with your service! At AtlasCare, communication is at the heart of how we build relationships with homeowners like you. We believe that your time and peace of mind are precious to us. When you invite one of our technicians into our home, you get to experience the AtlasCare red-carpet treatment. The red carpet and protective booties protect your floors from damage. Explaining the process and the before and after pictures show you, the homeowner, what a difference a duct cleaning by AtlasCare makes.

If you’re on Twitter, Instagram or Facebook, we encourage you to go ahead and like our pages. This way you can keep in touch with the latest developments in energy saving technology and AtlasCare promotions.

LawrieFamily in
1 review Burlington, ON
10/10

After searching for what seemed like forever we received a very favourable recommendation to give Atlas a call. The did NOT disappoint!

Ricardo was our technician and he was POLITE, FRIENDLY, THOROUGH and most of all incredibly PROFESSIONAL!

He looked after the little details (like informing us that the dryer vent pipe was actually disconnected from the exhaust pipe and the dryer fluff was filtering into the laundry room!) He also cleaned up each area and explained what he had done!

Considering all of the CALLS and solicitations we get on a weekly basis, we can say we went with the BEST and will again!

Marlene at Head Office was PROMPT, EXACT and FRIENDLY which only made selecting Atlas easier!

Don't delay call ATLAS today!

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Company Response

Hello Lawrie family,

Thank you for taking that referral and calling us! We are so glad to hear that you were pleased with your service. AtlasCare's mission is to earn our customer's trust so that they will actively refer us. AtlasCare team members do this by giving customers peace of mind. When you invite our team members to your home, you will see professionals who are expertly trained and well-equipped. Our technicians strive for technical excellence in every endeavour, and they also see that little details matter.

Please visit our Facebook and stay in touch with the latest news, stories and promotions. You can also share your customer experience with others!

Joyce in
1 review Toronto, ON
10/10

Ricardo was incredibly polite and considerate! He called in the morning to apologize that he was running a little late because he had to finish his first job by himself after his co-worker sustained an injury. When he arrived to did the whole job himself working tirelessly and efficiently.

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Company Response

Hello Joyce,

We are elated that you were pleased with your customer experience! Your time is vital to us at AtlasCare. We always deliver solutions with efficiency. Our technicians are expertly trained in their field so that no matter what happens, you get the same quality of service.

We hope that you'll visit our Facebook page to keep in touch with us. You'll find all of our latest news and promotions, and you can share your customer experience with others.

Private User
1 review Oakville, ON
10/10

We have used Atlas Care for years. They continue to improve but I am not sure how they could be any better then they were today. Shawn and Ricardo spent the better part of today cleaning the ducts on our four furnaces. They were polite, easy to have around and treated our house and furnishings with the utmost of respect and care.
We had to replace our 100 gallon water heater awhile ago. No easy feat and we received the same impeccable service.
I am constantly recommending them to our family and friends.

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Company Response

Hello,

We are thrilled that you continue to be our valued customer! Continuous learning is one of our core values, and from every kind of feedback, we learn to be better. AtlasCare technician pride themselves in delivering solutions, no matter how large the scope of work. They are expertly trained and equipped with the best gear in the industry. These things combined allow AtlasCare to give the best customer experience possible and do the best job possible.

Please visit us at our Facebook page and keep in touch with us. You'll find all of our latest news and promotions, and you can share your customer experience with others.

Jim
1 review Hamilton, ON
10/10

We recently had a new HVAC system installed in our home by Atlas Care. The sales Rep. Dave Grassby was wonderful in providing us with the information and support that we needed to get started on this project. The team of installers- Gary, Marc and Vinney were experienced and professional in the work they did installing the equipment. WE also had our HVAC ducts cleaned by Atlas Care. The job that was done was outstanding. The two technicians_Deshawn and Ricardo were very knowledgeable with the work they were doing. I would highly recommend Atlas Care for these projects.

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Company Response

Hi Jim,

We are so glad that you are happy with you installation! Improving the quality of life for all homeowners through excellent customer care is our purpose at AtlasCare. We believe that transparency grants you, the customer, peace of mind. Our sales representatives assess your needs and present you with options. Knowing that you have options also helps you choose which unit is right for you. Another one of our core values is technical excellence. Our installation team are experts in their field. They do their job right the first time, and this makes the job smoother.

Please visit our Facebook page to keep in touch with us!​

Doug in
1 review Oakville, ON
10/10

The two lads arrived on time and politely explained the procedure in detail and then politely and efficiently got to work. They were respectful of the house, wore 'booties' and laid down carpets for the hoses to rest upon.
At the conclusion they outlined what they'd done and I've been left with the impression that they've done a thorough job.

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Company Response

Hi Doug,

We are thrilled that you were pleased with your duct cleaning! The AtlasCare team hopes to give every homeowner the peace of mind that their home is in good hands every time we come to the door. Explaining the process, laying down carpets and wearing booties are all ways that AtlasCare actively treats every home with respect. Our technicians also strive for technical excellence in every job. They are expertly trained and equipped with the best gear in the industry.

Thank you for choosing us, and we hope that you will keep in touch with us by liking our Facebook page.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

If you’re visiting this site to write a review, AtlasCare invites you to submit a picture with your review. To thank you for your time, AtlasCare will donate $5 to Community Living Ontario (see below for what this charity does).

If you’re making changes to your home, consider adding AtlasCare to your next HomeStars project by clicking the green button under “Write a Review!”

* * *

AtlasCare Heating + Cooling the only ISO-certified residential heating and air conditioning contractor in Canada. For more than 80 years, they’ve provided customers with the best products, the best installations and the best after-sales support.

Because of their record of excellence in customer service, AtlasCare has won the HomeStars award for Best Heating + Cooling Contractor in Hamilton for 2011 and 2012.

AtlasCare knows that no two homes are alike. That’s why they design fully customized heating and air conditioning solutions for every customer who is a part of their customer family. This means the solution they recommend will be a perfect match for your needs and budget.

Whether you live in a heritage home, a home that’s 10 to 20 years old, or a newly built home, you can trust AtlasCare to develop a heating and cooling solution perfect for you.

* * *

You can find out more about AtlasCare by:
Visiting their website: http://atlascare.ca/about-us/homestars.aspx;
See all their videos, here: http://www.atlascare.ca/about-us/our-videos.aspx;
Visiting their LinkedIn Company page, here: http://www.linkedin.com/company/atlascare;
Or calling them by clicking the “Telephone” button at the top of the page.

Other things you should know about AtlasCare:

* They invest thousands of dollars every year in training their employees and making sure they are up to date on the latest heating and cooling technology.

* They have a long history of supporting their community, including providing winter coats for the area’s homeless and raising money for worthy charities like the MS Society of Mississauga.

* They are donating $5 to Community Living Ontario for every review customers write. Community Living Ontario is a non-profit organization that helps ensure people with intellectual disabilities are included in all aspects of community life.

Make sure to include a picture with your review if you have one!

* * *

Don’t forget to add AtlasCare to your next HomeStars project by clicking the green “My Project” button under “Write a Review.”
The “My Project” feature allows homeowners who are shopping for contractors to build a list directly on Homestars and then contact them all at once.

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators,
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, and more!
WEBSITE
http://www.atlascare.ca/about-us/homestars.aspx
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
ISO 9001-2008 certified, Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, and Oakville Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.