Reviews

10/10

Troy was excellent. We had a raccoon problem with a mom and several babies living under our back deck. On the phone, he offered as much DIY advice as he could before coming out to see us. He arrived on time, was very friendly, knowledgeable, honest, and efficient. He is a guy who evidently loves his job! He took his time, explained very clearly, and answered all of our questions. We were very pleased with his work and would very highly recommend this company.

Job Price
Was this review helpful?
Company Response

Thanks you very Much: Troy

10/10

We had Marsh's come out and install a Valor fireplace in our previous house about 8 years ago. We loved the Valor because it was a top-of-the-line unit that you could adjust from a roaring fire, medium flame, or down to a small flame with very realistic looking logs/brick background. It was so much better than the basic units you could get elsewhere where it's either full blast or off. My parents' new house had one of those installed by the builder and because the unit operated on full blast it was always so incredibly hot, so they ended up not using it anymore. We adored our Valor and Alan suggested we could use it to heat the whole house in spring and fall, since our home was open-concept. He was right! We saved a lot on heating bills, and in the winter we kept it on a low setting so we could use our furnace less. We always got great compliments on it. When we moved 4 years ago we were sad to leave our Valor, so in our new house we replaced the wood-burning fireplace with another Valor fireplace. We love it! And the Marsh's staff are phenominal. I remember how helpful they were (at both houses) when they came to install the fireplace. Polite, accommodating, helpful, very knowledgeable, and they clean up when they are done so you don't even know they were there. We also had gasline for our BBQ installed outside our home and we love it; no propane tanks to constantly refill! The fantastic thing is that they have excellent service AFTER the fireplace has been installed. You know how sometimes you purchase something and if you have questions, issues, etc. you just cannot get in touch with the company after that? Not Marsh's. They respond quickly and stand by their products. We had a small issue with a battery running out on the receiver (for our remote control) and Alan got back to us right away and helped us solve it. He sent someone out the next day to do a service call, and the man even came back a few hours later to clean our fireplace for us! Very impressive. My husband and I checked out several places before we decided on Marsh's (it was recommended by my father-in-law) and are so glad we went with them. This is a family-owned business; the old-fashioned kind where service reigns king. I would highly recommend them.

Job Price
Was this review helpful?
10/10

I was very impressed with Knox Insulation's work and service. I found the company using HomeStars and got a prompt response from Kent Knox when I called and left a message. He came out a couple of days later to give me an estimate. I had another company come by to give me an estimate, also, and while they both told me the same things about the attic, Knox Insulation's quote was the most reasonable. It turns out our attic was not insulated properly (thanks a lot, previous owners!) and some places had NO insulation in spots at all! Kent worked to increase the ventilation and insulate the attic properly. He also insulated a pipe in our bathroom fan that runs into the attic for no charge. By the time they were done the work, he had discovered that the potlights in my baby's room had not been insulated properly from above in the attic, either, and the bulbs used for these lights were burning hot! (These potlights had been installed about 23 years ago when the second floor was added to our home by the previous owners). Kent said these lights could easily start a fire. We have these old potlights in all of our bedrooms and I am going to change them all to ensure we don't have a fire hazard on our hands. I appreciate him telling me this because otherwise I would not have known! I am pleased with Knox Insulation's work and am eager to see how much cooler in summer and warmer in winter our second floor will be from now on. This company arrived on time, completed the job efficiently and quickly, and were very polite. (My only very tiny complaint was that they did leave a bit of a mess, but it was a very hot day with a heat alert and I was not going to be petty.) If you want to support a smaller, Canadian, family-owned business, this is a great company to call.

Job Price
Was this review helpful?
10/10

I have had this company come out on three occasions to fix my broken clothes drier (an oldie but goodie), my Jennair electric range (20+ years old), and my leaking dishwasher (same vintage). The man was honest, told me that these older appliances are made much better than the new ones, and to keep them as long as I can. He also sells and installs new appliances, and he certainly could have told me that my old appliance was done, and tried to push me into buying a new one. But he did not, and I really appreciated his honesty. That is why he was recommended to me from a neighbour of my mother's. He is honest and trustworthy and gets the job done well. He also came out very quickly when I had a leaking dishwasher and was worried about water damage to my floor (turning it on to drain the water was not an option), which was great. He also gave me a good recommendation as to what brand of appliances to buy in future when these old ones fail. He had good reasons and explained why certain brands are better than others, which is great. It is so hard to make an informed decision with all the brands out there, and let's face it, I know very little about appliances. I would highly recommend this company.

Job Price
Was this review helpful?
10/10

We have had T-Rex clean our eaves every year for the past 7 years or so. We have been very satisfied with their work. They are honest, very hardworking, and get the job done right. I really appreciated their opinion and honesty when giving me an estimate. They were totally correct in diagnosing a problem with our downspouts and took the time to look under the back deck to see that the earth was soaking wet under there; the eaves were not draining properly and there was too much water draining in that one spot, plus the eaves were at the wrong angle. I was grateful that they took the time to look into the problem and give me a recommendation, instead of just cleaning the eaves and leaving for the next job. I would highly recommend this company.

Job Price
1 of 1 people found this review helpful.
Was this review helpful?
10/10

I have nothing but praise for Clarke Basement Systems' work on our homes' 2 crawlspaces. They came in July to complete an internal waterproofing job, and came back in September to work on the crawlspaces. It was not fun work, let me tell you. In some areas, due to ductwork and support beams, the height they had to work with was less than 3 feet high. We had mice in there last year, and it wasn't pretty. I was not going to work on the crawlspace at all and just seal it up as we were drywalling (I didn't know any better), but thankfully Claude told me the facts and we realized there was wood in there in contact with the soil: a prime environment for mold, and our ductwork (with open vents into the space) ran through there! Not healthy. We knew we had to do something, and when we discovered that mice had been in there, it was imperative that we deal with it before it got worse the next winter. I am so thankful that Claude was so knowledgeable and he was never pushy in any way, but wanted me to know what was going on so I could make an informed decision. Rob, the foreman, was always cheerful even though the situation he was presented with was far less than ideal. The place was smelly, so low to the ground, and he had to go in there with a battery powered saw and take out all the wood. The opening he had to crawl through to get in was just the size of a window. A small one! The crew worked so hard, for several days, and did everything possible to ensure our crawlspace was transformed into a clean, healthy, dry, and neutral-smelling space. It was so bad when they started that my contractor, who was finishing another part of the basement at the time, had to leave for two days! When they finished, the window-openings were left open for a couple of days and you would not know it was the same space. It did not smell at all and was dry and clean. I cannot thank them enough for their HARD work, WONDERFUL attitude, and expertise. You guys are a 10/10! Thank you Claude, ROB, Mark, Noel, and the rest of the crew (different people came on different days).

Job Price
Was this review helpful?
6/10

I was not very impressed with Alka Kitchens. We used them several years ago to make cabinets for our two upstairs bathrooms; two linen towers and a vanity, and a large vanity for the kids' bathroom. First of all, we went there to take a look at their showroom. Now this is several years ago and they were painting their door, but it was on a Saturday they were not closed yet--it was during business hours. They did not put a "wet paint" sign on the door! So I pushed open the door and got paint on the arm of my expensive ski jacket. No one said sorry, and no one said they would pay for the cleaning bill; it was oil paint and NEVER came off. I don't know why we did not go elsewhere at that point, as it should have told me something about their service and attitude, but we stayed. They were the cheapest and our renovation costs were spiralling higher and higher, so we stuck with them because they were very reasonable. We chose white MDF thermofoil cabinets, nothing fancy. They came to the house to measure, made the cabinets, and then came back to install them. The cabinets were OK, but the crown molding's mitred corners did not fit properly (was a big gap!) and one of the doors was damaged, and the other door would not stay closed--the magnetic piece was not meeting the other magnet to hold it closed (it was a corner cabinet and an odd shape). I called several times and they said they would send someone. They never did. I gave up calling, and we just fixed the problems to the best of our ability ourselves. We were young and inexperienced; our first renovation. If it were me now, several years and 3 renovations later, I would handle it differently. Don't tell me I damaged the door (that's what they told me); it arrived that way!!! Be careful if you are hiring this company to make cabinets for you; make sure the work is completed properly! It's the little details, the cosmetic stuff, mostly......but it matters!

Job Price