Reviews

10/10

My husband and I opted to go with Eko Couture without even looking elsewhere thanks to all of the positive reviews on Homestars. For context, we live in high-level north-west facing condo unit downtown . . . LOTS of sun exposure! We had an absolutely wonderful experience with Irene and Viggo. Irene was incredibly responsive and supportive throughout the entire process, giving us great advice and insight all along the way. And Viggo and his team did a great job on the installation of roller shades for our entire unit. We are absolutely THRILLED with the end result, COMPLETELY worth the investment. Great experience with EkoCouture all around, highly recommended! ***UPDATE*** Several weeks after our original blinds were installed, we noticed a manufacturing issue with one of them. I emailed Irene, and she got back to me right away with an apology and a commitment to replace the blind. Viggo was at our place as soon as possible with a replacement blind. Even though the issue was not their fault, they took full accountability and were quick to make things right. Incredible customer service!!!

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7/10

I decided to try Helpling through a promotional offer. I booked three hours of cleaning (9:00AM-12:00PM on a Saturday), and the cleaner showed up as scheduled. I had to head out, but my husband remained at home. At approximately 11:00AM, I received a call from the cleaner via my husband letting me know that the main areas were completed, and was there anything else she could do, so I made a couple of suggestions. I returned home at 11:50AM to find that the cleaner had left, and my husband said that she had gone around 11:30AM despite that we had her booked until 12:00PM. This would have been somewhat acceptable had the place been properly cleaned, but a number of areas (which I normally get when I clean on my own) were missed. The tops of waist-level book shelves and dressers weren't dusted, and some of the corners weren't vacuumed all that well. The cleaner really could have spent the extra time we had booked for taking care of these items. The worst part is that when I sent an email to Helpling bringing to their attention my dissatisfaction, I did not get a response. I wasn't looking for any kind of compensation or re-do, but I would have appreciated at least an acknowledgement of my complaint. Like I said, if a thorough job had been done in 2.5 hours despite that we had booked 3, I would have been happy. But that combined with the lack of response from the company has put me off completely. ***UPDATE*** It is worth noting that after seeing my review on Homestars, Helpling reached out to me directly and did everything they could to make my experience "right". I now believe that they did have an issue with their email system at the time when I emailed them, and I will be happy to try them again granted the response I have received since. I have updated my rating from a 4 to a 7, and hopefully next time I'll be able to give them a "10". Thank you, Helpling, for all of your efforts.

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Company Response

Hello!

I am very sorry to learn of your experience. As the Managing Director of Helpling Canada I can assure you that customer care is our most important priority! I'm personally surprised by this situation as we should have responded to you on Tuesday morning (just after the holiday). I have already notified my team and I will personally respond to you as soon as I have all of the details.

Blake

*** Updated: Monday, May 25, 2015 (original reply May 23)***
Hello Amy - as promised I followed up with my team on the weekend and sent you a personal apology on Saturday. For the sake of transparency for others, I wanted to provide a quick update here...

Without over-explaining it, we underwent a change in our email system the week that you sent your email and unfortunately it was classified as "addressed" when it really wasn't. Normally, we respond to all emails and phone calls within one business day. Hence my surprise to learn of your situation.

The response you should have received on April 20th should have said that we are not okay with what happened, we would follow-up with our cleaning partner, and that we would adjust the booking duration by 30 minutes.

With Helpling, you only pay for the time our cleaning partners are cleaning. If you wish to increase or decrease the booking duration, you simply need to ask the cleaning partner if they can accommodate the change and if so, then just send us an email or give us a call and we'll make the change. It really is meant to be that simple and flexible.

Your comments - as with all customer reviews and comments - are very helpful as they enable us to determine whether we can continue to list our cleaning partners on our platform.

Thank you again for your feedback and I'm sorry that you needed to post on HomeStars to get our response. That's definitely not our intention!

10/10

I hired Maple Rose Movers based on a referral for a small move from one condo to another. When Darrin, Chris and Johnny showed up, they were not at all what I was expecting . . . they were way cooler! This was the first time I've hired movers, and based on my experience with these guys, I will never go back to moving without them. To start, my booking experience was great. They were extremely quick to respond to any questions I had, and provided me with an estimated cost which was right on par with what I ended up paying. The rates for this company, by the way, are extremely reasonable based on my limited research. On the day of the move, they called me about thirty minutes beforehand to let me know that they were stuck in traffic and were thus running about half an hour late. I had fully anticipated this, given the neighbourhood in which we live. Once they arrived, they started working immediately. They were incredibly efficient, not to mention absolutely hilarious. Our stuff was handled with extreme care, and the guys were just great to be around. When it came time to draw up the invoice and pay, Darrin walked me through the hourly rate and demonstrated to me exactly how I would be charged and why. I've heard a lot of horror stories about hidden fees when it comes to movers, but in this case, I feel as though Maple Rose was completely transparent and upfront about what I would be expected to pay. I will definitely be using Maple Rose Movers again, and I will most certainly be referring them to anybody who asks. GREAT experience all around! Thanks, guys!!!

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10/10

I had been looking for an occasional cleaner for our downtown condo for a while. Many of the companies I looked into seemed to be too rigid for what I was looking for - either they expected a regular commitment (or would charge a ridiculous hourly rate for occasional cleaning) or mandated that they use specific products. Some companies took days to get back to me, if they responded at all. Maid4Condos, on the other hand, is everything I had been seeking. They responded within hours of my having made an inquiry, and are more than willing to accommodate my needs. I only need someone to come in less than once a month - when life gets hectic - and Maid4Condos is fine with that. I simply contact them several days before I need them, and they tell me when they can make it. (Keep in mind that I'm pretty flexible in terms of which day they come, whereas some clients may not be.) They are also more than willing to use the tools and products I have on hand. The service itself is just great; I love coming home after Maid4Condos has been there. They seem to get a whole lot done in the short period of time they are there - I'm amazed at how efficient they are! I just get general cleaning, but I know that if I were to ask Maid4Condos to do something specific (e.g. clean the inside of the fridge, etc.), they would do it and would do a good job. All in all, I am thrilled with Maid4Condos!

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Company Response

Good day Amy,

Thank you kindly for trusting in our services from the start! It's a pleasure to work with you and being there when you need us. We look forward to servicing you for years to come! Yours, Maid4Condos Team