Helpling Canada Inc - No Longer In Business

House & Apartment Cleaning
626 King Street West Toronto ON M5V 1M7
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70%

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Reviews by rating (past 12 months)

Reviews for Helpling Canada Inc - No Longer In Business

Average customer rating:
8.5 10 (17 reviews)

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Treena & Ari from Vaughan
Treena & Ari from Vaughan
2 reviews Vaughan, ON
4/10

House Cleaning

The first cleaner they sent us only managed to clean about 50% of our house in the 4.5 hours allotted. The second cleaner did a very good job. The third cleaner was absolutely phenomenal, so we requested she be our regular cleaner. We were notified that she would have to cancel one week and on that week, they did not find a replacement. She now no longer works in the area and the company has yet to find us a replacement. We cannot continue with such an unreliable company.

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Catherine MacDonald-Robertson from Hamilton
Catherine MacDonald-Robertson from Hamilton
1 review Hamilton, ON
8/10

Home cleaning

First time using Helpling.... Had a wonderful cleaner who was through, knowledgeable, friendly and polite. Never stopped working for the 3 hours he was hired. Awesome service. Thank you Helpling and Micheal Hicks.

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L. Chan from Toronto
L. Chan from Toronto
5 reviews Toronto, ON
10/10

Home Cleaning

I've booked Helpling cleaners twice and both individuals were very thorough, friendly, and professional. I love the fact that I don't have to commit to a regular service since I don't require frequent visits. The rates are very competitive and I never have to worry about whether or not someone is available. I absolutely plan to use Helpling again.

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ibrahim from Toronto
ibrahim from Toronto
1 review Toronto, ON
10/10

Cleaning

Awesome service, friendly, convenient, and very easy to book. Also they have lots of coupons online to provide discounts. My wife and myself are extremely satisfied with the work they did. I highly recommend using this Helpling.

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Jennifer >\M. from Toronto
Jennifer >\M. from Toronto
1 review Toronto, ON
0/10

House Cleaning

Unfortunately our experience with Helpling has been awful. On the first cleaning appointment, the cleaner put a dent in our wall AND broke a vase sitting on our coffee table. The cleaner explained that the dent was made by one of the bar stools at our kitchen island (several feet away from the dented wall) and that the vase was knocked off of the coffee table. This is a reflection of the poor care that is taken by Helpling's cleaners when they enter your home.

The cleaning appointment occurred over two weeks ago and Helpling hasn't been able to reimburse us for the damages and they still charged us for the cleaning. Each time we've spoken to a Helpling representative we've been given a different story: on one call they suggested that they could reimburse us for the damages out of pocket and in another they insisted this must go through their insurance. It feels like they are giving us the runaround and I worry we will never be reimbursed. I do not recommend Helpling for your cleaning services.

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Company Response

Hi Jennifer!

We're sorry that Graham and you do not feel that we have been helpful. Unfortunately, as this has been the only somewhat-material accident that has occurred across thousands of jobs, we were uncertain of the resolution time from our insurance company. We filed the claim immediately upon receipt of your cleaning partner's and Graham's forms, and as communicated yesterday (only 2.5 weeks later), through our insurance company, we are happy to reimburse you for the damages upon submission of receipts.

Your cleaning partner and Helpling are sorry this accident occurred and we're sorry that we were unable to resolve this situation as quickly as you would have liked. If you decide to book again, we will be happy to honour the voucher we offered Graham and you. Thank you!

Birgit N. from Toronto
Birgit N. from Toronto
3 reviews Toronto, ON
10/10

Home cleaning - biweekly

I am so so lucky! My cleaner Danielle was the first one that Helpling sent and I will never let her go again! She is on time, precise, careful w my things and most of all: great with my dog!! What I really like is also that helpling pays their cleaners a decent part of what I pay to them. The cleaners all go through a police check etc. Very professional, absolutely recommendable!

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Company Response

Thank you Birgit! Our cleaning partners are very important to us. We also never want to let them go. A big part of how we demonstrate that is through enabling them to make more than a living wage using our platform. We work hard to have great relationships with our cleaning partners and we're very happy to have brought Danielle to your home. Thanks again!

andrea pilati from Toronto
andrea pilati from Toronto
2 reviews Toronto, ON
10/10

home cleaning

We were very satisfied with Helpling's service. I love being able to book and pay online. We have Jen come in every two weeks. The first couple of times, she even stayed a bit longer to get things really clean. Now, she's very familiar with our home so it's great and she has her routine and knows where everything is. All in all, we are very very happy with Helpling's services - both the online experience and the cleaning!

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Company Response

Thanks so much Andrea! We aim to help everyone easily get their own trusted cleaner. All of our cleaning partners work hard and really care about their customers. We're thrilled you're so happy!

Carly from Toronto
Carly from Toronto
1 review Toronto, ON
9/10

3 Bedroom House Cleaning

I am very happy with Helpling though I have only had two cleaning services so far. I wasn't able to be at home when they arrived but had no issues leaving a key and the cleaners had no issues getting inside and doing their job. I had two different cleaners on the two cleanings I had. They were very different, the first was amazing and the second was not. I filled out an honest review when they asked for feedback and they called immediately to ask how they can improve their service which I thought was great.

I am not concerned with the quality of my next cleaning because I know I will just need to leave a note with specifics and if I'm not completely satisfied, Helpling with address it.

I had always wanted to try a house cleaner but never found the time to research or find the right person. This service made it ridiculously easy to make it finally happen and the price is well worth it. Worth a try!! :)

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Company Response

Thank you Carly! Our team and our cleaning partners work very hard to create the perfect clean... but sometimes there are wrinkles. However, just as you've indicated, our team is very happy to address all customer concerns and questions - just give us a call! We're so glad you shared your feedback! Please reach out any time!

Amy
Amy
4 reviews Toronto, ON
7/10

2-Bedroom Condo Cleaning

I decided to try Helpling through a promotional offer. I booked three hours of cleaning (9:00AM-12:00PM on a Saturday), and the cleaner showed up as scheduled. I had to head out, but my husband remained at home. At approximately 11:00AM, I received a call from the cleaner via my husband letting me know that the main areas were completed, and was there anything else she could do, so I made a couple of suggestions.

I returned home at 11:50AM to find that the cleaner had left, and my husband said that she had gone around 11:30AM despite that we had her booked until 12:00PM.

This would have been somewhat acceptable had the place been properly cleaned, but a number of areas (which I normally get when I clean on my own) were missed. The tops of waist-level book shelves and dressers weren't dusted, and some of the corners weren't vacuumed all that well. The cleaner really could have spent the extra time we had booked for taking care of these items.

The worst part is that when I sent an email to Helpling bringing to their attention my dissatisfaction, I did not get a response. I wasn't looking for any kind of compensation or re-do, but I would have appreciated at least an acknowledgement of my complaint.

Like I said, if a thorough job had been done in 2.5 hours despite that we had booked 3, I would have been happy. But that combined with the lack of response from the company has put me off completely.

***UPDATE***
It is worth noting that after seeing my review on Homestars, Helpling reached out to me directly and did everything they could to make my experience "right".

I now believe that they did have an issue with their email system at the time when I emailed them, and I will be happy to try them again granted the response I have received since.

I have updated my rating from a 4 to a 7, and hopefully next time I'll be able to give them a "10".

Thank you, Helpling, for all of your efforts.

Review has 1 previous version
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Company Response

Hello!

I am very sorry to learn of your experience. As the Managing Director of Helpling Canada I can assure you that customer care is our most important priority! I'm personally surprised by this situation as we should have responded to you on Tuesday morning (just after the holiday). I have already notified my team and I will personally respond to you as soon as I have all of the details.

Blake

*** Updated: Monday, May 25, 2015 (original reply May 23)***
Hello Amy - as promised I followed up with my team on the weekend and sent you a personal apology on Saturday. For the sake of transparency for others, I wanted to provide a quick update here...

Without over-explaining it, we underwent a change in our email system the week that you sent your email and unfortunately it was classified as "addressed" when it really wasn't. Normally, we respond to all emails and phone calls within one business day. Hence my surprise to learn of your situation.

The response you should have received on April 20th should have said that we are not okay with what happened, we would follow-up with our cleaning partner, and that we would adjust the booking duration by 30 minutes.

With Helpling, you only pay for the time our cleaning partners are cleaning. If you wish to increase or decrease the booking duration, you simply need to ask the cleaning partner if they can accommodate the change and if so, then just send us an email or give us a call and we'll make the change. It really is meant to be that simple and flexible.

Your comments - as with all customer reviews and comments - are very helpful as they enable us to determine whether we can continue to list our cleaning partners on our platform.

Thank you again for your feedback and I'm sorry that you needed to post on HomeStars to get our response. That's definitely not our intention!

Amanda M from Toronto
Amanda M from Toronto
2 reviews Toronto, ON
8/10

Cleaning Service

I am happy with the Helpling Service. Firstly, booking is simple and feels very transparent. I booked online, used my credit card and had an appointment confirmed within 24 hours. Easy!

As for the cleaning service - I say it was OK. Yes, my house was clean after. Was it cleaner or better detailed than I could have done myself? No. Was it a relief to get some help in when I am exhausted with the baby? Definitely yes.

Things I loved: The cleaner was on time, great about asking what my priorities were, and offered some suggestions for natural cleaning approaches. My entire house got a good clean-up in the 3 hour time slot I booked. So simple to book - I love that I don't have to think too much about arranging interviews, dealing with booking agents etc. Just click - and bam! Appointment. 24/7 online bookings is helpful too. I appreciate that Helpling has partnered with talented cleaners who are friendly and welcoming (important when coming into your home). Also, the price can't be beat.

Things I didn't love as much: I wish the cleaning partner brought some of her own equipment, as I feel like too much time was spent asking me where everything was or if I had alternative supply options. I felt like some of the more detailed cleaning was missed, such as the baseboards, some items under furniture, and that extra-special touch. I also don't love that I didn't know who was coming to my door until I saw her. I would have preferred to see a photo/profile description and public reviews prior to opening the door.

I'd definitely use Helpling again, especially when I could use someone to give me a hand with the every-day house tasks I can't get to because of... life with baby!

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More about Helpling Canada Inc - No Longer In Business

Helpling connects people who want their homes cleaned with experienced and insured home cleaners starting at $20/ hr (tax and tip included). There's no need to stress about interviewing cleaners, coordinating schedules, or dealing with cash payments - Helpling takes care of all of that! Helpling conducts a rigorous application ...
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