My husband and I opted to go with Eko Couture without even looking elsewhere thanks to all of the positive reviews on Homestars. For context, we live in high-level north-west facing condo unit downtown . . . LOTS of sun exposure! We had an absolutely wonderful experience with Irene and Viggo. Irene was incredibly responsive and supportive throughout the entire process, giving us great advice and insight all along the way. And Viggo and his team did a great job on the installation of roller shades for our entire unit. We are absolutely THRILLED with the end result, COMPLETELY worth the investment. Great experience with EkoCouture all around, highly recommended!
***UPDATE*** Several weeks after our original blinds were installed, we noticed a manufacturing issue with one of them. I emailed Irene, and she got back to me right away with an apology and a commitment to replace the blind. Viggo was at our place as soon as possible with a replacement blind. Even though the issue was not their fault, they took full accountability and were quick to make things right. Incredible customer service!!!
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?