Appliancerepairman.ca

Appliance Repair
Toronto ON M4B 1B3
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HomeStars  >  Appliance Repair in Toronto  >  Appliancerepairman.ca
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6%

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Reviews by rating (past 12 months)

Reviews for Appliancerepairman.ca

Average customer rating:
0 10 (4 reviews)

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mark watkin in Aurora
mark watkin in Aurora
1 review Aurora, ON
0/10

Total RIP OFF with terrible customer service

They charged me $316 for service to diagnose the problem with my dishwasher that wasn't draining. They gave me the option to change a tube on my own and I did. After the dishwasher was still not working, I called them back and they told me they would charge me an additional fee to come out again. Even though there is a large "100% satisfaction guarantee" on their website, the customer service agent clearly didn't care.
I even asked the customer service representative if this is how she would like to be treated if she was on the other side of this situation. she refused to answer my question and asked me if i wanted to send out another technician for a slightly reduced cost.
I wouldn't recommend this company to anyone that wants something fixed fairly at a reasonable price. STAY AWAY!!!

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DK in Toronto
DK in Toronto
6 reviews Toronto, ON
0/10

dishwasher installation

The installer came and after looking at the dishwasher and existing lines, he said he could install. "I've installed 100's of d/ws". After my signing the paperwork to proceed with the work, he got to it, bent the copper tubing for the water inlet (that's ok, the water will come through"), started using the back of his wrench to put on the compression nut. He went outside to make a phone call - turns out it was to his office - apparently it was my fault that I didn't tell the call centre I had copper tubing! I should have read the reviews on the Company before calling. Outrageous they are still in business.

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Private User
Private User
1 review Mississauga, ON
0/10

Microwave repair

Advertise $80 charged 90 just to show up. Then Charge $132 to LOOK at broken door lock, Then $98 to LOOK at circuit board. total $361 to LOOK at microwave, NOTHING replaced. Then want $420 for parts. End $781 to fix microwave....... HORROR. RUN AWAY

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Private User
Private User
1 review Burlington, ON

First Review

0/10

Microwave repair

I needed to have my built-in microwave fixed and appliancerepairman.ca seemed like a reputable company.

Wrong. It turned out to be an expensive nightmare.

I was quoted $80 for the initial inspection. When the tech guy arrived, he even had the invoice filled out right to the bottom line.

Things changed when he realized that owner of the house (me) was out of town and that I was a woman, and that my tenant, a lovely man, was Muslim. I'm guessing this combo of people tempted him to see if he could squeeze me for more.

On the phone he was condescending, explaining how a microwave worked as if talking to a toddler, then told me that he could service it and most likely repair it for about $280. I said that was fine.

Apparently, he crossed out the old figures on the invoice, scribbled in the new numbers and had my tenant sign it.

My tenant, thinking that the cost was too high, questioned the tech guy about it. He responded, “Not to worry, if the microwave needs new parts, they won’t charge for the installation, just the parts.”

He spent ten minutes looking at the microwave then informed my tenant that he couldn’t fix it, that it needed two parts.

That ten-minute cursory glance cost me $316 after taxes.

He said they would be in touch and left.

I week later, I got a new quote for the installation and the parts - $570. So, they were going to charge me $850 to fix a microwave that cost me about $600 to purchase.

I spoke to two customer service reps and they refused to bend on the cost. They said that the initial $80 was just for the technician to show up and the door, not the inspection. They didn’t state this when I booked them. When I asked about their hourly rate, they said they didn’t have one and their fees weren’t time based. So essentially the techie could charge whatever he wanted.

So, I fired them.

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