Reviews

0/10

The installer came and after looking at the dishwasher and existing lines, he said he could install. "I've installed 100's of d/ws". After my signing the paperwork to proceed with the work, he got to it, bent the copper tubing for the water inlet (that's ok, the water will come through"), started using the back of his wrench to put on the compression nut. He went outside to make a phone call - turns out it was to his office - apparently it was my fault that I didn't tell the call centre I had copper tubing! I should have read the reviews on the Company before calling. Outrageous they are still in business.

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10/10

The guys promptly returned my inquiry, picked up the rugs when they said they were going to, and delivered quickly as well. Rugs look like new! Hopefully the puppy won't like them too much, though.

5 of 5 people found this review helpful.
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Company Response

Thank you so much Dear DK, for writing a nice review and reflecting on our services. We are so glad we met your expectation. Looking forward to provide our services to you again in future. Happy Holidays, Merry X-Mass and Happy new Year.
Five Star Cleaning Management

0/10

I have used the Company previously and was very happy. Called again to get gas fireplace looked at. Charged me for a diagnostic, said that they need to order a part for it, and despite repeated calls to them, they have not followed up. Very unhappy customer.

1 of 1 people found this review helpful.
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Company Response

Hi DK,
I am terribly disappointed about this delay in getting your fireplace repaired. I am the owner of Premi-Air and I would love to speak with you to get this issue resolved. I was not aware about this issue until now and I wish you would have called my office and asked to speak directly with me and I would have done anything in my power to resolve.
Please send me a direct email to Joe@premi-air.ca and I will call you right away to get this issue resolved.
Thank you so much!
Hi Again DK,
This is Joe Simon again. Firstly, I would like to let you know that our company policy is that all service follow work up be priced and presented to our customers in real time as the work is performed with no delay. I have investigated and found out why we have not succeeded yet in getting you the gas valve for your Vanguard fireplace. Bob has actually followed up quite a bit with our suppliers to find your gas valve. Unfortunately, Vanguard, the manufacturer of your fireplace, does not have a distribution channel in Canada so we cannot get OEM parts for your fireplace in Canada. They can be ordered directly from the US but they cannot assure us that the parts will be approved for use in Canada. I have researched the valve extensively and have found a Canadian approved valve that should work for your unit. I have made inquiries by the manufacturer of this valve to confirm that it will work properly for your unit. I am waiting for confirmation from them before we can replace your valve.
I am truly sorry that this is taking so long but the most important thing is your safety and the safety of your family. Therefore, we must only use safe and approved components in all our work. Since your fireplace is not readily available in Canada and is not supported in Canada, it is taking longer to ensure the correct repair parts. We are doing everything in our power to resolve this but we are dependent on information from manufacturers that we require before we can proceed. We are waiting for this information and this is specifically what is causing the delay.
As soon as we confirm the correct valve that is approved for safe use in Canada we will get in touch with you.
Regardless, please contact me directly at the office 416-781-1054 ext. 23 so I can explain further.
Thank you so much for your business and I apologize for not meeting your expectations.

8/10

I have a third floor where I needed to replace the old deck with something upgraded and more contemporary. The guys at Don right were clean, on time and on budget. Getting plenty of comments from neighbours who also admire the work.

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10/10

I contacted several repair companies to get a service person to find out why my a/c conked out. A couple didn't call back, one did and I set up an appointment with him. He didn't call back when he said he was for the confirmation of the appointment. So I called a few more companies, and PREMI was one of them. Bob Painter talked me through the problem over the phone. No service call, no cost. Just plain old-fashioned free advice and a new furnace filter. He may not have made a fee on this call, but I am recommended him to my entire network, and will call him and only him for future problems. You are a GEM Bob! Thank you!

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Company Response

Hi Mr. K.,
Thank you so much for taking the time to tell people what a great and caring man Bob is. I am his boss and I am so happy to hear what I already know about Bob. I have Bob in my office right now because I wanted him to see your nice review and recognition of his sincere care for each customer. Our entire team culture is to treat all our customers as family so we are always happy to try and talk you through any problem before we dispatch a technician. Thank you again for your kind review.
Best Regards,
Joe Simon