5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
24 Glenhurst Road Richmond Hill ON L4B2C8
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85%

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Reviews by rating (past 12 months)

Reviews for 5 Star Cleaning

Average customer rating:
9.6 10 (349 reviews)

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Glani
Glani
1 review Markham, ON
10/10

Rug, carpet & upholstery cleaning

  5 Star Cleaning
416-315-7562
24 Glenhurst Road
Richmond Hill
ON
L4B 2C8
CANADA

Very impressed with their work and professionalism. Job was done perfectly on time and budget. Would recommend to other!

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Company Response

We greatly appreciate your review, your business and your referral. It was our pleasure to provide our services. All the best.
5 Star Cleaning Team

Private User
Private User
Private User reviews Richmond Hill, ON
8/10

Clean house

5 Star Cleaning is a good cleaning service that I would recommend to others if they are looking for a cleaning service. They have been working with us for several months now and have done a great job! Thanks for all your hard work.

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Company Response

Thank you so much for your great feedback and ongoing business. We appreciate your referral. It is always our pleasure to provide our cleaning services. all the best. 5 Star Cleaning Team

Private User
Private User
Private User reviews Burlington, ON
10/10

House Renovation

Hello, there,
We are a custom home builders based in Oakville and we know
It’s not easy to arrange everything and a deep cleaning after the renovation process. We hired professional cleaning service (5 star cleaning) for our Kingcity and Burlington projects for the post renovation cleaning. They did an awesome job. The best part is, they finished the work on time without cutting a corner.

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Company Response

Thank you so much for your trust, your business and your excellent review on our ongoing post renovation services. It was our pleasure each time to provide our services to you guys. We appreciate your referral. Happy Holidays to you all. All the best. 5 Star Cleaning Team

puja in Toronto
puja in Toronto
1 review Toronto, ON
10/10

House cleaning

I have been using their bi weekly house cleaning services for a few months now and it has been a very good experience. Bob & Lisa are very understanding, helpful and professional. Their cleaning staff is hard working & sincere.
I would always recommend them.

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Company Response

Thank you so much dear Puja for your ongoing trust, co-operation-and your business with us. We really appreciate your review and your positive feed back. It is our pleasure to provide our services to you each time. Thanks for referral. Happy holidays. All the best.
5 Star Cleaning Team

HomeStars in Toronto
HomeStars in Toronto
1 review Richmond Hill, ON
10/10

Project manager/ owner

The Five Star team team did an excellent job on the recovery of the water damage that came in from us being a roofing contractor / mechanical equipment and their promptness and professionalism was by far amazing I recommend the services to everybody

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Company Response

We greatly appreciate your co-operation, your trust and your excellent review on our business in couple of times that we provided our water damage services. Thank you for referral. All the best, Happy Holidays.
5 Star Team

Daisy
Daisy
1 review Markham, ON
10/10

Cleaning for House, rugs and runners

Excellent job.....the money that I paid them is worth every penny. I found them on homestars based on great customer reviews. I chose them because i needed a company that can clean my house, rugs and sofa all together as a package although they send different crew for cleaning and rug puck up and for sofa cleaning but all were perfectly arranged by Bob and Lisa at 5 STAR. We are very happy and contented with their cleaning services, punctuality and professionalism.
I highly recommend this company.....I'm a very satisfied client. Thumbs up

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Company Response

We appreciate for taking time to write about your very positive feed back, excellent review and about your amazing experience with our one stop cleaning services where all can be arranged with the same company with special great cost. It was our pleasure to provide our services to you in your beautiful house. Thank you for your referral. Looking forward to provide our services to you in future. All the best. 5 Star Cleaning Team

Sam
Sam
1 review Markham, ON
10/10

House and carpet cleaning package

We where moving to new house and need full package house and carpet cleaning Service, 5 Sstar was refred to us by a friends who user the recently and was very happy. Bob arramge for cleaning crew care in online shaye early morning and fdid the cleaning and then carpet cleaning crew care in and did the carpet cleaning. We where very happy with the great, effivient, profesdional Service. We Will user their Service again and we happy recomendation them to others

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Company Response

We do our best to provide our greatest services. We are glad we could meet your expectation. Your acknowledgement and appreciation of our services are greatly valued and appreciated. Thank you so for your great review and your trust in our services and very positive honest experience. We appreciate your recommendation. Your referral is our business card. All the best. 5 Star cleaning Team

Akos in Toronto
Akos in Toronto
1 review Toronto, ON
0/10

The Worst post Renovation cleaners ever

I called 5 Star's for my cleaning my newly bought bungalow post renovation on November 24, 2018. On the phone they are nice and courteous and give you all the reassurance of quality work as they have been in business for over 20 years. When they come and do the work it is a different story, they make sure they take longer than required but just do a shabby job, I called the office afterwards Lisa and the husband to raise my concerns and since they had taken my credit card details before booking and they can charge you , they talk to you any how , infact in a very very rude manner and say some words to you you wonder if these are the nice people ypu spoke to earlier before the contract., My word of advice to any one is dont trust them , they do not work for you, all they care about is the money which they make sure they get your credit card details before they come out and do your work, their cleaning makes your house more dirty than before,...............Never again 5 Stars

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Company Response

We have been in business 28+ years and we love our business and we believe in honest, professional and fair services. We are very surprised and shock to see your review from a very happy customer about your cleaning to this unhappy???? We do our best to provide best possible services to any customer in any given situation !!, I would like to clarify the few things:; We got a call from you at 10 pm at night that a company cancelled on you and you desperately needed cleaning next day,although it was after hours, we did managed professionally and patiently to arrange 2 cleaners plus supervisor for you for your cleaning, we follow our policy as we do for any cleaning job, take credit card and process the payment after cleaning done as we do for every one else. You have given all the information about the price with details and 2 authorization forms has been signed by you too. Our supervisor and two cleaner were there at job site 10 minute early, waited for you 20 minutes to arrive. Our supervisor told you in the morning that this job which is post renovation plus a very dirty house with dirty appliance that took so much time to clean, You have been told that this house will take all day to clean , might even have to come next day to complete, you agreed and gave our supervisor your house key to come in next day at 6.00 am to continue cleaning plus bring in male cleaner to scrub the basement floor as well to finish up everything before 10.30 am Sunday when moving start. You were and agreed with all of that. Our cleaner did manged to cleaned the whole house in 8 hours, so only the basement floor scrubbing was left for Sunday morning. You decided not to do it and wanted your keys back. Our supervisor, on Sunday morning at 8 am brought in your key, gave you a tour of the house and showed you that every where was clean and you were happy ( this was her own time). You said you will arrange for floor scrubbing in near future. All these conversation detail gets communicated to our office too. We do our best, our customer satisfaction is our main priority,, In this case you have unrealistic and unfair expectation.or we are not sure what??? Thank you

ASHLEY
ASHLEY
1 review Toronto, ON
10/10

Newly renovated house

5 Star cleaners arrived on time. They had all the cleaning supplies needed for cleaning . They were very detailed , fast, professional and friendly ladies to work with. We managed to clean all the areas that been asked to clean in allowed time. We were very happy with their cleaning services.
We recommend their amazing services to others and we will use their services again.

1 of 1 people found this review helpful.
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Company Response

Thank you for acknowledging all the great qualities in our cleaning ladies that we are proud of. We appreciate your excellent review, your business and you recommendation. Our professional, punctual and dedicated cleaners with all supplies needed for cleaning are ready to provide the same day or any day services from regular cleaning to post renovation cleaning in both residential and commercial areas in GTA and Toronto. All the best. 5 Star Cleaning Team

Peter
Peter
2 reviews Toronto, ON
10/10

Full Basement cleaning

Lisa sent two ladies in very short notice. The ladies cleaned up the whole basement . I'm very impressed with their detail work. I would highly recommend 5 Star Cleaning.

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Company Response

Thank you so much Peter for your great feed back and excellent review in our short notice, the same day cleaning services. We are very happy we could meet your expectation and beyond. All the best. Looking forward to provide our services again.
5Star Cleaning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 5 Star Cleaning

5 STAR CLEANING SERVICES ARE:24/7 FLOOD EMERGENCY,WATER DAMAGE RESTORATION,RUG CLEANING,RUG REPAIR, RUG APPRAISAL, CARPET CLEANING & UPHOLSTERY CLEANING, POST RENOVATION ,HOUSE & OFFICE CLEANING SERVICESIN IN BOTH RESIDENTIAL & COMMERCIAL AREAS IN TORONTO & GTA. We use green and eco friendly solutions in our cleaning & restoration services. OUR SISTER COMPANY, 5 STAR DRY ALL, SPECIALIZES IN 24/7 FLOOD AND WATER DAMAGE RESTORATION. Head Office, Richmond Hill Location:
24 Glenhurst Road
Richmond Hill ON L4B2C8
416 315 7562
416 270 7717
Toll Free:1855 697 9889

416 315 7562
289 597 5888

CATEGORIES
Fire & Water Damage Restoration, Renovation Cleaning, Drapery & Upholstery Cleaning, House & Apartment Cleaning, and Carpet & Rug Cleaning & Repairing
PRODUCTS
GREEN, ECO FRIENDLY, NATURAL AND ENVIRONMENTALLY SAFE PRODUCTS FOR BOTH TO HUMAN AND PETS, AND ALLERGIES FREE SOLUTIONS. ANTI ALLERGIES SOLUTIONS. SAY NO TO CHEMICALS!!!!
SERVICES
SERVICES:24/7 FLOOD EMERGENCY, WATER DAMAGE RESTORATION, under 2 hours respond in GTA. RUG CLEANING, RUG REPAIR, CARPET CLEANING, HOUSE CLEANING, OFFICE CLEANING, CARPET STRETCHING, SCOTCH GUARDING, STAIN, SPOT & ODER REMOVADEL, ANTI ALLERGEN CLEANING, DISINFECTING, DEODORIZING, MOLD PREVENTION, MOLD REMEDIATION , IN BOTH RESIDENTIAL &COMMERCIAL AREAS IN Toronto and GTA. House cleaning, Office Cleaning, Post renovation cleaning
BRANDS
GREEN CLEANING SOLUTION ECO FRIENDLY PRODUCTS GREENCLEANING SERVICES
STYLES
OUR PRIORITY IS TO PROVIDE THE BEST QUALITY GREEN CLEANING AND RESTORATION. SERVICES TO OUR MULTICULTURAL COMMUNITIES IN GTA.
SPECIALITIES
OUR FIVE STAR SERVICES ARE OUR SPECIALTIES BEYOND YOUR EXPECTATIONS. USING GREEN PRODUCTS , ENVIROMENTALLY SAFE AND ALLERGEN FREE SOLUTIONS. SATISFACTION GARAUNTEED THECLEANTRUST(FORMERLY KNOWN AS IICRC) CERTIFIED AND WATER RESTORATION LICENCE. CERTIFIED MOLD INSPECTION AND MOLD REMEDIATION
WEBSITE
http://www.5star.cleaning/
YEAR ESTABLISHED
1989
PAYMENT METHOD
Visa, Master Card, Debit, American Express, Cash, Cheque,
LICENSES
Licenced by IICRC, PMII, CRMI and CLEANTRUST certified for Water damage Restoration & Mold Remeda
MEMBERSHIPS
IICRC Certified Firm, The Economical Insurance Group, WSIB
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Master Certified in Flood, Water Damage, Mold Remedaition & Rug and Carpet cleaning Services
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any job, small or big we'll do it professionally
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer Satisfaction Gauranteed on our services.
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