Ars Repair & Installation

Formerly Appliances Repair Service
Appliance Repair
8 - 90 Basaltic Rd Vaughan ON L4K 1G6
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Ars Repair & Installation
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88%

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Reviews for Ars Repair & Installation

Average customer rating:
9.2 10 (1041 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

LG Washing machine repair

The technician visited was on time and very professional. He was very patient in listening to the issues we had. He did a great job and our washer was back on working in no time. It's also great that we got to book/confirm appointment online and via automated phone call. Highly recommend!

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Daniel
Daniel
3 reviews Toronto, ON
10/10

Microwave Repair

Technician came to repair a microwave that had no power. Circuit breaker restart did not do anything and could not find a simple fix.
ARS was called and the technician was able to narrow the problem to the incoming power with a loose connector.
The tech explained the causation of the loss and was able to provide me with an appropriate fix.

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f18Jette in Whitby
f18Jette in Whitby
2 reviews Whitby, ON
10/10

Servicing Oven

ARS has been to my home twice, 2 years apart, to repair my oven. As with the first time, I was extremely pleased with the technician, his knowledge and expertise. My oven is working again!! No having to bbq the Christmas turkey!!
I'd recommend ARS to everyone - they are professional and exacting.

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David from East York
David from East York
4 reviews Toronto, ON
3/10

Stove Repair

UPDATE: ARS reviewed the situation and refunded the entire cost of the service call.
UPDATE: Sourced another service and the stove is now fixed. I have requested a refund from ARS for the service call that provided no service.
So far completely unsatisfied with this company. Booked and confirmed service call for for a Friday. Thursday evening ARS cancelled and pushed it to the following Wednesday -- two days before Christmas. After some negotiation the folks at ARS found an appointment for Tuesday. Tech arrived. Looked at the stove. Left. Did not even put the stove back together. Said it was impossible to be repaired by Christmas. Called ARS and very uncooperative manager denied they cancelled initial appointment. Completely indifferent to us not having a functioning stove for Christmas. No word on when parts will be sourced and installed. This appears to be some sort of anonymous corporate entity based out of the United States. Indifferent and rude customer 'service' Use ARS Toronto at your peril.

Review has 1 previous version
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Steve in Toronto
Steve in Toronto
0 reviews Toronto, ON
0/10

Insane price and technician

I wanted to put this experience behind me but I have to say something. We inherited a high-end LG stovetop and wall oven when we moved into a condo. The outer rings on the elements of the stovetop never worked so the thing could barely boil water. I showed LG a photo and they said to get it fixed (stupidly, I’ll explain later), and they sent me to ARS. ARS Guy did a lot of tests on the oven but didn’t even look at the stovetop. I asked why and he said he didn’t need to. I said I paid for him to look at it, we went back and forth then he yelled that he wasn’t “a monkey” who does useless work. Super rude. He came back for a second visit, and he replaced one of the burners. When he demonstrated that you have to press the button twice to turn on the outer burner, I said, “why didn’t you show us this the first time? The thing probably wasn’t even broken!” He said: “you sit in front of computers all day, you never thought of googling it?” I believe the burner was never broken. He just replaced it to save face for not having tested it the first time. Then the bill came. $1060 to repair both. And on his advice, I did google, and his markup on some of the parts was 100%. Double. So! LG should have noticed by the photo that the little light wasn’t on and I needed to press the button twice. And the worst part was, ARS Guy doesn’t even show you a detailed bill of parts and service. He just shows you numbers on his phone, then they charge you in installments so when the final bill comes, you’re in shock. My lesson: get an independent repair person. You don’t need an authorized LG technician. They will rob you. Never again.

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Private User
Private User
3 reviews Toronto, ON
10/10

Ice maker repair

This company as recommended by Samsung. They responded quickly and efficiently. Very organized and easy to communicate with. Kept us well informed re: the arrival of the technician. Good service. I think the price was fair.

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Fridge/Freezer Repair

Ice maker on fridge kept freezing up. Technician replaced entire ice maker and circuit board at back. Works great now.

Company was great at communicating timelines and also followed up.

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Bob Scott in North york
Bob Scott in North york
2 reviews Toronto, ON
0/10

Get alternative quotes

How can this company possibly justify charging $200 an hour for labour? It bears no relationship to what the technician is paid nor to an acceptable mark-up for overhead and a reasonable profit. Plus they are making a massive profit on parts.

Once the technician replaced the defective parts he told me that the air flow was still weak - but he couldn’t do anything about that. Instead, he suggested that I buy the necessary implement at Home Depot and do it myself. Shocking.

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Company Response

Thank you for your feedback, ARS does not parts and provides the lowest labor in the market, we are sorry to hear you are not happy with the service and we would like to make this experience better for you, please call us at 1-866-415-3937 ARS repair and installation.

Jeffrey in Toronto
Jeffrey in Toronto
1 review Toronto, ON
0/10

Washing Machine

They are grossly incompetent. I am required to use them as part of the warranty on the washing machine. They have cancelled the appointment 3 times on the day of. They have not responded to emails. When I call I am put directly on hold, and then after 15 minutes the system hung up on me.

1 of 1 people found this review helpful.
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Company Response

We are sorry to hear you are not happy with the experience, please call us at 1-866-415-3937 ARS repair and installation and management will handle the situation . Customer satisfaction is number 1 priority to us.

Nick in Kitchener
Nick in Kitchener
0 reviews Kitchener, ON
10/10

Excellent communication and service and repair.

Service was top notch from beginning to completion. Great communication and follow-up. Andre arrived to diagnose my front-load LG washer, which as it turns out, needed a new motor. He ordered the part and came back the following week to install it. He was friendly and professional, did a thorough and quick installation. I would highly recommend ARS.

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Company Response

Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ars Repair & Installation

Repairing and servicing appliances is what we do at appliance repair service Company; therefore get in touch with us whether the appliances are for commercial or home use. We are open 24/7 even over the weekends and the holidays as well; furthermore we do not charge extra if you need the work done immediately.
We have highly qualified staff able to repair any brand of appliances; furthermore we have the manufacturer’s spare parts to ensure a perfect fit for your appliances. We will provide the same day service if you so desire.

CATEGORIES
Appliance Repair
PRODUCTS
Fridge/Refrigerator, Washing machine, Dryers, Dishwasher, Freezer, Electric Oven, Electric cook top/stove
SERVICES
We Repair: Fridge/Refrigerator, Washing machine, Dryers, Dishwasher, Freezer, Electric Oven, Electric cook top/stove
BRANDS
Bosch, Admiral, Jenn Air, Kenmore, Maytag, Inglis, Whirlpool, Electrolux, Thermador, General Electric,Frigidaire, Subzero, LG, KitchenAid, Dacor, Samsung, Viking, AEG, Amana
SPECIALITIES
Bosch, Admiral, Jenn Air, Kenmore, Maytag, Inglis, Whirlpool, Electrolux, Thermador, General Electric,Frigidaire, Subzero, LG, KitchenAid, Dacor, Samsung, Viking, AEG, Amana
WEBSITE
http://www.appliancesrepairservice.ca
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Debit, Credit Card, Cash
LICENSES
TSSA Gas
MEMBERSHIPS
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-6 mounths
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