We reported a faulty washing machine, using the description "no matter what size the load the machine dances around the laundry room."
We had to wait ten days for the technician to turn up.
The "technician" arrived and, chatted with me and carried out his tests, which included checking that the machine was level by placing his measure on the curved control panel.
He then ran a spin cycle, with an empty machine. He told me it could be either the struts or shock absorbers, he called his supervisor, they came to a joint conclusion, he left.
I had heard nothing so I called the office Feb 27th. and was told that the "joint conclusion" the technician and his manager came to was that there was nothing wrong with the machine.
He did not tell me this before he left. Had he done so I would have insisted on doing a spin/rinse cycle with a few items in the machine while he watched.
How can a technician and his supervisor come to the conclusion nothing is wrong if they haven't carried out the proper tests??
Several email later, one which included the fault notification video from the machine they concluded that we were loading the machine incorrectly.
A few more emails and they sent us a quote for $1224.69 for parts for a machine which had no faults. I have asked for a refund of the initial charge but so far have received no response.
- Approximate cost of services:
- $135.00