They charged me $316 for service to diagnose the problem with my dishwasher that wasn't draining. They gave me the option to change a tube on my own and I did. After the dishwasher was still not working, I called them back and they told me they would charge me an additional fee to come out again. Even though there is a large "100% satisfaction guarantee" on their website, the customer service agent clearly didn't care. I even asked the customer service representative if this is how she would like to be treated if she was on the other side of this situation. she refused to answer my question and asked me if i wanted to send out another technician for a slightly reduced cost. I wouldn't recommend this company to anyone that wants something fixed fairly at a reasonable price. STAY AWAY!!!