Aire One (Aire One) Heating & Cooling

Heating & Air Conditioning
Mississauga ON L5T 1V9
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Heating & Air Conditioning
Aire One (Aire One) Heating & Cooling
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68%

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Reviews by rating (past 12 months)

Reviews for Aire One (Aire One) Heating & Cooling

Average customer rating:
6.8 10 (295 reviews)

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Diane & Mike Harley in Acton
Diane & Mike Harley in Acton
1 review ACTON, ON
10/10

Mitsubishi Zuba Central Heat Pump & Air Handler Installation

Mike and JR the installers began with a careful inspection of our entire system to ensure maximum efficiency and made some valuable suggestions !
Exceptional Quality Work !

July 12,2011
Diane Harley

Approximate cost of services:
$15,400.00
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Company Response

You brought a smile to our faces when we read your review of Aire One Mississauga. We are delighted to hear of your positive experience recently in Acton. As you know, our salesmen, staff and installation / service technicians are professionally trained and courteous too. Once Again, we thank you for providing such encouraging feedback.

-- Aire One Acton Heating and Cooling | AireOne.com & AireOne.ca

ALEX in North york
ALEX in North york
2 reviews North York, ON
10/10

Furnace & A/C Installation

Rick is very knowledgeable, presentation is clear and straightforward,
Give the information we need to make right decision. Thanks a lot.
We are very happy with the services. You are the Best!

Approximate cost of services:
$7,700.00
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Company Response

Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, our technical advisors provide the best options and information in regards for your needs and home. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

Wayne in Toronto
Wayne in Toronto
7 reviews TORONTO, ON
9/10

Replaced Furnace and Air Conditioner

During the my energy audit, we replaced our old furnace and water air conditioner with new Lennox top of the line system from Aire One. The install went well and everything has been up and running great.
They were able to handle all of the paper work for my energy audit as well, which was a plus.
My only comment is that although my system runs great, I do get an error on my top of the line thermostat which Aire One has been unable to figure out or fix. They assure me that nothing is wrong. That may be the case, but when you spend for top of the line, having the thermostat say there is an error is a bit annoying.

Approximate cost of services:
$7,000.00
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Company Response

Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. We are happy to have been able to provide for you an efficient system for your home. If you are still experiencing the issue with the thermostat please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

Theresa in Bowmanville
Theresa in Bowmanville
1 review Bowmanville, ON
1/10

Air One Heating and Air conditioning

Same story as Steve in Kitchener. I have phoned them 3 times and no one has gotten back to me!!!!!! They came out last year and said there was a leak somewhere and topped it up with freon and if the problem exists they will come and fix it.!!!! Ha not likely, as Steve from Kitchener said because of them not coming every year to maintain it I would have to pay for labour and parts EVEN THOUGH I HAVE A 5 year warranty. He told me, Ya i'm sorry it's in the fine print? Ya right!!! all stories. They take your money, install a dud and then hit the road and forget about you!! My AC is only 3 years old now!!! I am still waiting for the phone call and I will argue with them till I get somewhere!! But guess that's not going to happen! DO NOT GET AIR ONE A/C !!

Approximate cost of services:
$1,500.00
2 of 3 people found this review helpful.
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Company Response

Thank you very much Theresa for your business in choosing Aire One for the installation of your home cooling system. We are happy to be of service to you and appreciate your feedback. Upon the initial sale of the unit you were provided with a Sales Contract that outlines the conditions in which will guarantee your 5 year warranty. The condition in which you do have to maintain your unit annually with Aire One in order to keep the warranty in tact. We, at Aire One Bowmanville Heating and Cooling apologize for the misunderstanding and look forward to working with you in the future. If you have any other questions or concerns please do not hesitate to call the office or email me, courtney@aireone.com. I would be more then happy to assist you with further inquires.

-- Aire One Whitby Heating and Cooling | AireOne.com & AireOne.ca

steve  in Kitchener
steve in Kitchener
1 review Kitchener, ON
1/10

warranty issue

In 2006 I bought a new furance and A/C from AireOne, was impressed with the sales man , got a few quotes and decided to stay with Aire One, install went well, had a communcation error, which was solved, took a little debating but was solved in a fair manner.. Well again just before my 5 year warranty was up 20 days before the warranty expired. my A/C does not start, well I pull the warranty card out and says 5 years silver plan 5 years parts and labour. Ok should be all covered ..I call Aire One to come and fix the problem, told not under warranty for i did not get the annual maintence done by Aire One, mind ya the annual maintence is done 2 times a year by my father in law's friend who works for a heating place too.. cheaper for him to come and make sure everything is good,, does not charge us,, usually give him a case of beer.. .. any way i find out no warranty from Aire One, because Aire One did not do the annual maintence... so 89 for Diagnostics, 200 for Capacitor and 99 for labour ... wow $440. If this was out of warranty i would have no problem dealing with the situation. upon talking to Aire One, to see if there was anthing they would do to help,, nope kept saying did not do annual maintence with them....wow .. i even said.. i would pay for parts and diagnostics, if Aire one would cover the labour.. nope .. well here to say sorry Aire one but you will never get another cent from this person and I will be telling everyone i know about this too ... hmmm if i buy a new car i can take to Mr Lube for daily maintence and yet the warranty is still covered....
thanks
Steve in Kitchener

Approximate cost of services:
$440.00
2 of 2 people found this review helpful.
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Company Response

Steve from Kitchener,

Thank you very much for your business and for choosing Aire One once again for your new Carrier equipment from Aire One. It sounds like you are not happy with the installation and the contract you read, agreed to and signed. We do appreciate your business and your honest feedback and thank you for your patience and understanding as we try to resolve this matter. It breaks our heart to hear that such a misunderstanding has caused you discomfort and fiction with us.

You may contact our Customer Services Department or simply mention this to a member of our sales / service team when they contact you to follow up with your installation, we hope to be in touch with you to resolve this issue soon.

Call 310-HEAT(4328) and ask for anyone in our Aire One Heating & Cooling Customer Service Department.

Thanks,
Aire One Kitchener & Aire One Waterloo Heating and Cooling

stefan in Scarborough
stefan in Scarborough
1 review Scarborough, ON
0/10

Furnance Flame Sensor replacement

I had problems with my furnance on April 9,2011 and called Aire One. The problem related to the flame sensor on my Goodman Furnance. the techinician told me it is not that expensive. he went to the car to get the part. When he come back he told me it was $234. I tried to get the part with a lower price as it seemed exepensive to me. And I was told only for Goodman brand the part is this expensive. Because I had only 60 F in my house and knowing I will be charge $99 for diagnostic only I felt that I don't have choice and have it installed. After the technician left I went on line and checked on the internet the price for the part I had changed. The price ranged from 8$to50$.After that I called several business on same line of business and was told that the most they would have charged me would be $150. I paid $ 319.79 by cheque#135 for half of an hour work and one part that I understand it is not as expensive as I was charged. I belive I have been overcharged and not offered any other options. I totally disagree with this way of doing buiseness and I will never recommend or use theirAir One services in the future

Approximate cost of services:
$319.79
What could this company do to improve their services?
Be honest with your clients,work on your customer service
Any advice to offer fellow homeowners facing a similar project?
Avoid to call Aire One
3 of 4 people found this review helpful.
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Company Response

Thank you very much Stefan for your business and for Aire One to have been able to service your home. We are happy to be of service to you and appreciate your feedback with your service experience. I apologize about the delay in response as this has just come to my attention. At our service department, we strive to provide excellent service and OEM approved parts for all makes and models. With your furnace being a Goodman unit, the travel costs to pick up the part from the Goodman depot and to install may have been a little more, but you will see that it still costs less than other companies out in the industry. As we specialize in York and Carrier models, Goodman parts are not readily available. We thank you again for the chance to service you. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in anyway I can.
Sean, Service Manager

Sara in Stoney creek
Sara in Stoney creek
3 reviews Stoney Creek, ON
10/10

Furnace installiation

When Aire One came into give the estimate, they were really professional. The representative I worked with was really nice and helpful. They had the best price that we could find. The job was also done in a timely manner.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for providing such encouraging feedback. You brought a smile to our faces when we read your recent review at our Aire One Hamilton location. We are delighted to hear of your positive experience recently with AireOne Heating and Cooling. As you can testify, our salesmen, staff and installation / service technicians are indeed professionally trained and courteous too.

-- Aire One Stoney Creek Heating and Cooling | AireOne.com & AireOne.ca

Jen in Hamilton
Jen in Hamilton
3 reviews Hamilton, ON
10/10

Dead furnace in the middle of winter!

Our furnace died one cold night in January. Aire One had a consultant out within the hour, and had a new furnace to us within 24 hrs. We had only positive experiences with the consultant and installers.

Approximate cost of services:
$5,000.00
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Company Response

Here at Aire One Hamilton, We are overjoyed to hear of your great experience with one of our Sales Consultants recently on a cold wintery January night. We are glad you knew to call us and got a taste of our salesmen, staff and installation / service technicians who are professional, well trained, equipped and courteous too. Once again, we thank you calling out to AireOne in times of distress.

Warm Regards,

-- Aire One Hamilton Heating and Cooling | AireOne.com & AireOne.ca

Vet on Upper Sherman
Vet on Upper Sherman
3 reviews Hamilton, ON
5/10

Central Air Conditioner Installation

When booking the appointment for installation, the agent said that it would only take a maximum of 3 - 4 hours for the full installation. The technician that showed up was a sub-contractor and he brought an apprentice with him. The work took over 7 hours to complete and they also didn't have all of the parts needed for the job, so they had further delays when leaving to get equipment/parts. The A/C unit works fine, but I had not planned on 7 hours of labour.

Approximate cost of services:
$3,000.00
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Company Response

Dear Vet,

Thank you very much for your business and for choosing Aire One once again for your Central Air Conditioning installation from Aire One. We do appreciate your business and your honest feedback and thank you for your patience and understanding. As you may know, on job training in an economy like ours is not as common as it used to be. It breaks our heart to hear that the extra couple of hours has caused you discomfort, stress & fiction.

Perhaps the reason our technician showed up was a sub-contractor and he brought an apprentice with him was because there were some complications with your equipment and home which may cause you more anxiety if you were informed. We are confident that our technicians are well trained and would go above and beyond the call of duty to ensure that the job be done according to our high standards. As the case may be, you had more people working to service and please you than usual.

I'm sure you would agree that the extra time would save you a lot of heartache and trouble down the road - had you known of all the factors.

Rest Assured, you are in good hands with Aire One Heating and Cooling.

Kurt
Kurt
5 reviews Old Toronto, ON
1/10

Air Conditioner Repair

Air One Markham installed my furnace and AC a few years ago. The AC broke down last summer - when I called Markham, they tried to pass me off to the various franchisees around the city. No one would help and they all tried to pass me off on the other. Calls were never returned. Finally after threats to go to the media, and half a year of no AC, someone came, charged me $400 to fill the freon but offered no guarantees it was fixed. This happened a second time. I finally moved to a new company.

Approximate cost of services:
$1,000.00
3 of 3 people found this review helpful.
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Company Response

Thank you for your business Kurt and for allowing Aire One to install and service your home for your heating and cooling system. After reviewing your file and the repairs performed at your home, the complete repair of your system was done under warranty and subsequently no charge to you. We are happy to have been able to provide this service for you and to be able to repair your home cooling system. At Aire One, we pride ourselves on our service and installation. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aire One (Aire One) Heating & Cooling

The Company: Aire One Heating & Air Conditioning was established by a group of professionals with over 25 years experience in the Heating & Cooling business and has since been one of the leaders in the HVAC industry. We use the most advanced equipment in the world built for the ...
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