My furnace stopped working and I had air one from kitchener come to diagnose. It was diagnosed as needing a new blower. I decided to have the furnace replaced. It was installed the next day. I went down to my basement the following day to clean my basement and discovered my floor soaking wet. The pump had stopped working and with the new humidifier, it had overflowed into my basement. I had two mattresses and an area rug ruined as a result. I called Air One and was informed that they would be billing my for a new pump and a service call as it was not a part of the purchase. So questions I have is why was the furnace not checked and ensured that everything was functioning prior to completing the job. Why as well does my receipt indicate that I have a one yr warranty on a new pump if they didn't replace it to begin with?
Also, it seems quite the coincidence that my pump stops working upon installation of new furnace. Workmanship would entail that all parts are functioning prior to completion of the job. Poor taste and poor judgement on Air One's part to pass of their errors in workmanship and attention to detail. I would not recommend their services. On a side note, they also turned off my water heater and did not turn it back on.