2 reviews North York, ON Joined 2008/04/06

10/10

Heating & Air Conditioning review in North York

04/06/2008

we RECEIVED A VERY GOOD SERVICE FROM AIRE ONE AND THEY SUPPORTED AND HELPED US TO UNDERSTAND THE SYSTEM AND HOW IT WORKS, THE INSTALLER WAS ONTIME,FAST AND DID A CLEAN JOB, THEY STAYED IN MY HOME UNTILL 10 PM TO FINISH THE JOB, THANK YOU AIRE ONE

Job Price

Approximate cost of services:: $4,000.00

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Company Response: Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, we will go above and beyond for our customers to provide them with peace of mind. Our installers are factory trained and will do what it takes for your installation to be problem free. We look forward to continued business with you. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

Bob in North Newmarket

1 review Newmarket, ON Joined 2008/04/06

8/10

Furnace, A/C, Hot water heater

Heating & Air Conditioning review in Newmarket

04/06/2008

Quick and easy. Although it wasn't a rush job they were able to install the aplliances within 10 days of booking the job. Showed up when they said they would and worked until the job was done.

Job Price

Approximate cost of services:: $8,000.00

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Company Response

AireOne always get the job done, and we long to bring a smile to your face. We are grateful for your kind reviews and are delighted to hear from you again. Once Again, we thank you for providing such encouraging feedback.

-- Aire One Newmarket Heating and Cooling | AireOne.com & AireOne.ca

Paul Haskell Mount Albert

2 reviews , Joined 2008/04/04

0/10

fix furnace

Heating & Air Conditioning review in

04/04/2008

We called Aire One because we had no heat.They came the next day and told us we needed a motor and would be back in 2 days..They showed back up in 3 days and installed the motor and it didn't make a difference....i told him I was not going to pay him and hired someone else

Job Price

Approximate cost of services:: $600.00

1 of 1 people found this review helpful.

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Company Response: Thank you Paul. I value your comment and have been able to get management to approve a complimentary furnace tune up for you to make up for the trouble. Please contact us to book your free furnace maintenance.

Thomas from Richmond Hill

1 review Toronto, ON Joined 2007/10/23

10/10

Furnace and AC

Heating & Air Conditioning review in Toronto

10/23/2007

The salesman was not pushy, he understood our needs. He explained everything thoroughly. Very clean installation crew. There was a minor adjustment needed to be done on the furnace they came @ 2:00 am after we called and took care of it right away, eventhough it turned up to be nothing major.

Job Price

Approximate cost of services:: $9,000.00
Any advice to offer fellow homeowners facing a similar project?: Listen to adwise given to salesmen they are not all there just for your money.

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Company Response: Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, our technical advisors take the time to show and explain to all our customers what would be best for their homes. Our installation teams also make sure to provide excellent and worry free installations. We guarantee our installations and service for our customers. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

rito from oshawa

1 review Toronto, ON Joined 2008/03/24

2.3/10

new furnace installation

Heating & Air Conditioning review in Toronto

05/28/2007

New furnace installed, wrong thermostat installed, took 22 hrs to correct this, yet only 2km from shop, due to improper slope on vent pipe,furnace kept shutting down,talked to owner and had no interest in my problem, had York and TSSA involved,eventually had proper slope on vent pipe and is working fine, feel free to contact me for the full story, (have emails) 905-725-1800

Postscript:
Furnace installed in November, took 22 hrs to have it run properly due to wrong thermostat installed,and there was no pressure tag placed on furnace.In Jan. due to extreme cold, furnace would short cycle(would not run long enough to maintain room temperature),service, not sure what problem was, tried this and that, ordered new part, I was asked by York(manufacture to call another company) problem due to improper vent pipe installation (slope),advised to work with installer, due to cost and etc. after a number of calls and days installer came and corrected vent pipe,and place tag on furnace,date on tag is Jan.10/06,my problem started on Jan 15/07,furnace installed Nov.07,there correction to vent pipe was Feb.22,are these oversight? issue is not over.

Job Price

Approximate cost of services:: $0.00

2 of 2 people found this review helpful.

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Company Response: Hello Rito, Sorry to hear you've had such an unpleasent experience with Aire One. Our service techs have daily schedules as do our install crews, so therefor it is difficult to have on demand service when problems occur unless its an emergency. We apologize for taking so long to address the problem and rectify a solution. Hopefully all is well now with your heating system, and if still experiencing problems dont hesitate at all to contact our Aire One Whitby office at 905-576-7600 for assistance. We are glad to help.

Steve from Newmarket

1 review Toronto, ON Joined 2008/03/24

2.8/10

heating

Heating & Air Conditioning review in Toronto

04/22/2007

We should have known better right from the start. Our furnace failed and we needed to replace it immediately and took the first best price. It was one promise after another until I had to lose my temper and go into their showroom ranting when he had potential customers in there. Then I got service. Next time I'll get referrals before I make another major purchase.

Job Price

Approximate cost of services:: $0.00

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Company Response: Thank you Steve. I value your comment and will try to make sure that incidents like this will not happen again. The management has approved a free maintenance for your furnace. We appreciate your feedback. Please contact us so that we can arrange for this complimentary service.

Thelma from Burlington

1 review Toronto, ON Joined 2008/03/24

First Review

9.5/10

Air conditioning, new furnace installation

Heating & Air Conditioning review in Toronto

10/26/2006

The salesperson came and he was right on time. They went over everything thoroughly. They were very clean. After the contract was done, we experience some defects but they came to fix it for free. Customer satisfaction guaranteed.

Job Price

Approximate cost of services:: $0.00

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Company Response

At Aire One Burlington, We are overjoyed to hear of your great experience both our Aire Conditioning & New Furnace Install. We agree that our salesmen, staff and installation / service technicians are professional, well trained, equipped and courteous too. We would love to hear from you again soon.

Warm Regards,

-- Aire One Burlington Heating and Cooling | AireOne.com & AireOne.ca

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