Aire One (Aire One) Heating & Cooling

I just want post online that I had great experience with aireone. My new carrier is heating my home as I write this message. The team at aireone were great.

Our experience with the company was positive from the moment we walked in the door. The sales person was personable and interested in our needs. The installers were professional and witty.

I had them install a new furnace and a/c unit for me. The installation team did a good job, however, the pre and post work was poor. Their guy that came to quote on the job did not communicate the right details to the team regarding my electrical setup & where I had requested the A/C unit to be outside. Consequently, I had to call them repeatedly for post service, finally having them out to top up the refridgerant because of the longer run lines to the A/C unit, which was not in the location the install team expected it to be.

Sales rep was knowledgable & professional. appointments made kept follow up done, very helpful with making informed choices. Installers on time and professional. They worked diligently to complete the task in a timely manner. Operation of new equipment clearly explained. Work space kept clean.

I replaced my furnace and airconditioner at the same time with Aire One and signed up for their "comprehensive parts and labour warranty" - which assured me no charge parts and labour coverage as long as I subscribed to their annual maintenance plan. Recently my air conditioner was not cooling properly and after some testing it was determined that the evaporator coil had sprung a leak. I was forced to pay for the coil even though I was compliant with the agreement. The manager Mario is pretty rude and was absolutely unwilling on compromise on this even though the evaporator coil was not mentioned in any of the exclusions under the contract. My advise to home owners is either do not use these guys, but if you do make them amend their contract to clearly state any exclusions from the warranty.

I found these folks to be knowledgeable, courteous and professional. Well pleased with the job. They handled all my concerns whether they were just my questions or any issues I may have encountered. I would deal with them again if necessary.

We recently had Aire One to our home for a furnace purchase/installation. We could not be happier with the service provided by this company. The salesman and the installation/service technicians were professional and courteouse. Everything was done exactly within the time table that had been set up and there was absolutely no clean up to do. We have a household with a few animals and some companies request the animals be put in a room or outside during sales and or installation. This was not the case with Aire One (which I appreciated) the technicians were awesome and very kind. We would recommend this company to anyone looking for professional service with a touch of personality.

I can not say enough good things about this company. Right from the sales person, who explained it all so well, to the men who installed everything.
The day of the install, they were here right on time and from that minute on, it was a great experience.
I would have them back to do another job for sure.
Highly recommend them.

We bought new Carrier equipment from Aire One to replace our old (but working) unit in Nov 2010. The sales person who came to our house claimed that Carrie products are warranted for ten years.

Aire one contracted to supply a unit but installed a totally different unit, they contracted to supply a Air purifier, but did not supply it

The Installer left all the parts cluttered around but took the old A/C and furnace (in working order), we had planned to donate eh A/c And furnace to someone but the installer took it without authorization (and has still not returned it).

The heating system broke down within a month, and needed to be repaired.

We started A/C in May this year and found many problems with installation. The A/C did not work, the technician who came informed us that the system was not warranted, beyond the first year. We contacted Aire One who confirmed that we have no warranty on the system, and that we should have read the fine prints.

Even though the sales person promised 10 years warranty and even though the product literature said 10 years warranty, Aire one claimed they have a clause in the sales contract whereby unless we pay a yearly maintenance contract fee the warranty is null and void. This seemed like FRAUDULENT business practice to us (promising one thing, showing us 10 years warranty statements on the product literature and then deliberately putting a contrary clause in the fine prints).

The technician Charged the gas and the A/c worked. Couple of weeks later on a hot day the A/C broke down again, they charged some more gas into the system and it worked again, then on a really hot day (July 17th and 18), the A/C broke down again. The technician asked us to shut down the fan as well (probably to punish us for the call), on a hot day without A/C and fan the temperature inside the house soared to nearly 100 degrees. The system worked again after charging the gas, Aire one claims it was the filter.

We are fed up with the untrained Aire One technicians and their fraudulent business practices. Hope we get some remedies from the legal system against a company like Aire One East.

Aire One installed an A/C, humidifier and programable thermostat in our home in 2005. Last week (5 years later) the unit broke down and I called Aire One for service. They said they could come the same day, but couldn't really gaurantee they'd be able to fix it that day (temperature outside was > 30 and i have a baby in the house...not acceptable in my opinion). I said thank you and called another company for service. They came same day and fixed the problem, however discovered a problem with the motor, plus indicated it hadn't been installed properly. We called Aire One to do this work under the manufacturers warranty, since they were the original installers, however they insisted it was no longer under warranty and wouldn't be able help us. We knew this was untrue, as my husband had already contacted the manufacturer who said it would be covered. The person on the phone continued to argue, despite this information and wouldn't take the time to call the manufacturer to verify. In the end, we have found another company that was able to check with the manufactuerer (it took all of 5 minutes to hear back from them) and they will do the work with us. They have indicated that our AC unit was not registered properly with the manufacturer. So it seems that not only was it not installed properly, it wasn't registered properly. And only 5 years later we are having major issues.