Ather was just about the best HVAC person I've ever met. Not only did he fix the problem (my neutralizer was old and the hose was blocked), he taught me about furnace filters and fully explained why I had this problem and how to avoid it going forward. A little knowledge can prevent big repair bills. As a homeowner, I'm so grateful for the time he took to explain how I could avoid this particular issue in the future. I would absolutely call him again, worth every penny.
I changed my furnace and AC with Cosmopolitan Mechanical Services on November 2017, called the call centre a so many time for different issues for the AC problems this summer. But my recent complain is that the AC is making a disturbing noise. but I have not got any response I had even send a message to the sales person Fahim who sold me the AC/Furnace and send a message to him of a video showing him that the Ac is making noise all he said he will call back and never bothered to contact me again.
I have used the AC not less than one season I have so many issues. and I have a video of the AC with noise problem but Home stars does not upload videos.
I noticed on the most reviews here have similar complain with Cosmopolitan Mechanical Services. I would not recommend such a company if they cannot take care of the client requests professionally. As I am still waiting for a response from them.
I would like to note the thorough service provided by Mr. Ather Hasan Home comfort advisor and Senior Tech. Mr. Hasan completed his inspection but along the way took the time to explain the procedure, and what to look for in the future. He clearly described the steps I should take as a homeowner to ensure proper functioning of the AC unit, and water pump. I appreciated hid diligence in checking the various rooms of the house to ensure proper air flow. I would recommend the service.
Thanks for your feedback. We dont only provide good services but also educate our customers about their HVAC Appliances. We'are glad to see that you are satisfied with our Air Conditioning service.
I have used cosmopolitan since 2015 for air condition and furnace repair, and duct cleaning services without issue. The week of May 28th I called the call centre four times to book a service technician and recieved horrible service. Two first attempts I was told they would call me back. No one called me back. The third time I called they said someone would, again, call me back to confirm a service date. This, again, did not happen. On the third and fourth call I asked to speak to a manager and was told he would call me back to discuss my concerns with the call centre. The manager did not call me back. I had my service visit on June 1 - I was quoted $99 by the call centre and the technician charged me $200 for a 15 minute visit. The delivery - electrical tape applied to a pipe to seal a crack. All around terrible service. It is noteworthy to mention that I waited this long to write this review (my first negative review on homestars) as I hoped I would recieve a call from the manager to share my grievances to avoid posting a review. This did not happen.
Our regular Home Comfort Advisor and Senior Technician, Ather, conducted annual maintenance on our air conditioner. Ather was helpful in pointing out that our air conditioner isn't as efficient as it once was, and gave us tips to improve its effectiveness this year. He also left us with strategies for trouble-shooting and replacement that we should consider undertaking next year if our air conditioner's efficiency further declines. This manages my expectations, it feels like I have some control over decision-making and allows me to budget for such expenditures, instead of being blindsided with repair/replacement costs next year. Always pleasant, useful and informative service Ather! See you next year.
Bought the complete furnace system with Cosmopolitan. Technicians come for anual maintenance, check and explain everything very well. Mr. Ather has been doing it for 3 years now and he is really great.
Unfortunately I've been having a problem with the Thermostat connection. Previous time they just replaced but this last time I received a call from Mr. Jason saying I would have to buy a new $700 thermostat, since the warranty was gone. Although I tried to argue with him about the real problem not been the thermostat, he didn't care much.
Afters some calls with other atendents, they finally let the technician return. Ather fixed in minutes what looks like could be just a wiring problem and the thermostat is working just fine.
Despite of that, most of my experience with the company is really good and I intend to keep using their service.
They installed our furnace 5 years ago. In May 2018, we noticed water on the floor in the furnace room and it was coming from the furnace. Called Cosmopolitan, a serviceman came onMay 5. He said he could find no water anywhere. We asked if it was possible that there may be blocked tube - "I checked them all, all is working fine" he said. Paid for the service. I week later, there was copious amounts of water on the floor by the furnace and water was pouring out. We called another company, they came and the tubes were blocked and we were told that the installers - Cosmopolitan did not install the tubes/pipes properly . We have left 3 messages with a Mr Adam and it is now May 30 and he has not returned our calls. THE HOMESTAR RATINGS ARE FALSE as said in another review.
We purchased our AC in 2013 and have it serviced annually but whenever a repair is required it's never covered in the warranty. Last year the AC was leaking refrigerant and we had to pay for it to be refilled. This year we had the same issue and had to pay again on top of paying for the annual service fee. It took days for anyone to get in touch with me to setup a new appointment. Whenever we would call to try and set something up the person on the phoned always said someone else would call us back and no one ever would. Eventually Sam got in touch with us to setup an appointment. We called the day before the appointment to confirm and the person on the phone said there was nothing scheduled; because it was late in the day he couldn't check with anyone else. We got in touch with Sam the next morning and he confirmed that the appointment was scheduled and the technicians were on their way. Their technicians are knowledgeable and friendly but their office staff doesn't seem to have access to all of the same information and they don't promptly return messages which makes dealing with them a frustrating experience. A few months after the repair their Supervisor, Mohammed, followed up with me to make sure things are still functioning properly and apologized for the poor service and offered a free annual inspection next spring.
When I had to put in a new furnace I contacted Ather and it was refreshing to meet a salesperson with honesty and integrity. When it was time to replace my water heater I contacted Ather again. Once again he was direct, upfront and delivered on everything he promised (including the challenging task of getting rid of my old hot water tank). Furthermore, Fred and Kim who installed the hot water tank did an outstanding job and went over and beyond. They clearly took pride in the work they did and they cleaned up the work site such that you wouldn't have known they were there. I was very impressed with all 3 individuals and would highly recommend them to anyone looking for honest, hardworking and trustworthy people.
Heating & Air Conditioning
We are a well established company in the field of heating and cooling. We offer well-trained personnel to service your gas fired equipment from boilers to unit heaters and air conditioning to freezers. We service and install furnaces, air conditioners, exhaust, ducting, gas piping and ventilation 24/7.
Locations and Service Areas
2666 Royal Windsor Dr. Unit # 10,
Mississauga, ON, L5J 4N1
2225 Erin Mills Parkway
Mississauga ON - L5K 1T9
Oakville Place Shopping Centre
240 Leighland Avenue
Oakville, ON - L6H 3H6
777 Guelph Line
Burlington, ON - L7R 3N2
Royal Windsor Drive
Unit # 10, 2666 Royal Windsor drive.
Mississauga, ON - L5J 4N1
Downsview Park Merchant Market
40 Carl Hall Road
Toronto, ON - M3K 2B6
Mississauga Flea Market
3092 Mavis Road
Mississauga, ON - L5C 1T8
Dixie Outlet Mall
1250 South Service Road
Mississauga, ON - L5E 1V4
55 Ontario Street South,
Milton, ON - L9T 2M3
Central Park Mall
3377 Burnhamthrope Road,
Dixie 401 Flea Market
5150 Dixie Rd,
Mississauga, ON, L4W 1E1
747 AirPort Flea Market
73 Parkhurst Square,
Brampton, ON - L6T5J21
Fantastic Flea Market
250 South Service Road,
Mississauga, ON - L5E 1V4
1151 Dandas St. West
Mississauga, ON - L5C 1C6