Feroz Hyder in Whitby

We bought new Carrier equipment from Aire One to replace our old (but working) unit in Nov 2010. The sales person who came to our house claimed that Carrie products are warranted for ten years. Aire one contracted to supply a unit but installed a totally different unit, they contracted to supply a Air purifier, but did not supply it The Installer left all the parts cluttered around but took the old A/C and furnace (in working order), we had planned to donate eh A/c And furnace to someone but the installer took it without authorization (and has still not returned it). The heating system broke down within a month, and needed to be repaired. We started A/C in May this year and found many problems with installation. The A/C did not work, the technician who came informed us that the system was not warranted, beyond the first year. We contacted Aire One who confirmed that we have no warranty on the system, and that we should have read the fine prints. Even though the sales person promised 10 years warranty and even though the product literature said 10 years warranty, Aire one claimed they have a clause in the sales contract whereby unless we pay a yearly maintenance contract fee the warranty is null and void. This seemed like FRAUDULENT business practice to us (promising one thing, showing us 10 years warranty statements on the product literature and then deliberately putting a contrary clause in the fine prints). The technician Charged the gas and the A/c worked. Couple of weeks later on a hot day the A/C broke down again, they charged some more gas into the system and it worked again, then on a really hot day (July 17th and 18), the A/C broke down again. The technician asked us to shut down the fan as well (probably to punish us for the call), on a hot day without A/C and fan the temperature inside the house soared to nearly 100 degrees. The system worked again after charging the gas, Aire one claims it was the filter. We are fed up with the untrained Aire One technicians and their fraudulent business practices. Hope we get some remedies from the legal system against a company like Aire One East.