Having had concerns about Toronto's infrastructure and the possibility of prolonged power outages, my wife and I contacted Steve Day of Toronto Generators and were immediately impressed with his professionalism and attention to detail when he came to our home for the quotation. Once we decided to have his company install a Generac generator, Stephanie, his office manager, continued our very positive impression of the firm. We ultimately had additional questions which we hadn't previously thought to ask, and both Steve and Stephanie were extremely prompt with their responses to our inquiries.
On the day of the installation, Misha, Steve's electrician, showed up right at the appointed time. Shortly thereafter, Jeff and Josh, who were to do the outside preparation, also arrived. They were joined later that by Tim and Tom who rounded out the very helpful and efficient team.
My wife and I are very particular, and every request we made was met with ease and friendly consideration. Josh even discovered a small gas leak, and Enbridge was on the scene shortly thereafter. As a result, Jeff had to dig around the gas pipe, which had been surrounded by flagstone. The result was not particularly attractive, so Josh suggested building a cedar box around the opening, which was an excellent solution.
We can't say enough about Misha who was the first to arrive and the last to leave, having put in over ten hours on the job. We didn't want too much dust as a result of the necessary cutting, and he completely complied, even avoiding cutting any of our drywall. When asked about the difficulty of our job, he did admit that it was a four out of five, yet he didn't register one complaint.
Our gut feel after meeting Steve was reaffirmed throughout the process, and we give him and his team highest marks and an unqualified recommendation for anyone considering getting a generator.