Reviews

10/10

Having had concerns about Toronto's infrastructure and the possibility of prolonged power outages, my wife and I contacted Steve Day of Toronto Generators and were immediately impressed with his professionalism and attention to detail when he came to our home for the quotation. Once we decided to have his company install a Generac generator, Stephanie, his office manager, continued our very positive impression of the firm. We ultimately had additional questions which we hadn't previously thought to ask, and both Steve and Stephanie were extremely prompt with their responses to our inquiries. On the day of the installation, Misha, Steve's electrician, showed up right at the appointed time. Shortly thereafter, Jeff and Josh, who were to do the outside preparation, also arrived. They were joined later that by Tim and Tom who rounded out the very helpful and efficient team. My wife and I are very particular, and every request we made was met with ease and friendly consideration. Josh even discovered a small gas leak, and Enbridge was on the scene shortly thereafter. As a result, Jeff had to dig around the gas pipe, which had been surrounded by flagstone. The result was not particularly attractive, so Josh suggested building a cedar box around the opening, which was an excellent solution. We can't say enough about Misha who was the first to arrive and the last to leave, having put in over ten hours on the job. We didn't want too much dust as a result of the necessary cutting, and he completely complied, even avoiding cutting any of our drywall. When asked about the difficulty of our job, he did admit that it was a four out of five, yet he didn't register one complaint. Our gut feel after meeting Steve was reaffirmed throughout the process, and we give him and his team highest marks and an unqualified recommendation for anyone considering getting a generator.

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Company Response

Thank you for your wonderful review, Bob! We are so glad that you are happy with your generator installation. Thank you for taking the time to mention each of us individually, we appreciate that. We look forward to working with you again at your generator maintenance next year. As always, please don't hesitate to contact us should you have any questions.

Thanks again!

Stephanie and the Toronto Generators Team

10/10

AA Waters & Brookes installed our sprinkler system about eleven years ago, and we have been extremely pleased with their continuing high standard of service. The office staff is always pleasant and accommodating, but the technicians, especially Wael and Jeff, have especially gone "above and beyond" in helping us. Over the years, whenever there has been a technical issue, Wael has been our go-to person. Yesterday, Jeff performed the shutdown of our system. In the past, some of the technicians have said that I haven't closed the indoor valve strongly enough to keep the water, so I asked Jeff to ensure that it was shut tightly enough. Without being asked, he removed his boots before he came in. In this day and age, that's unbelievably thoughtful.

1 of 2 people found this review helpful.
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Company Response

Thank-you for your kind review, Bob. We strive to excel in customer service and try to accommodate our customers in any way we can.
Enjoy your lawn sprinkler system.
Joanne

10/10

My wife and I have been very satisfied customers of AA Waters and Brookes for over ten years. Our initial quotation meeting with Alan impressed us with the firm's professionalism, and that view has continued in all our dealings. The office staff always remind us ahead of time about scheduled visits, and every one there is a delight. The service technicians have always been prompt and efficient in the annual maintenance chores, and Wael recently went "above and beyond" when we just needed a head raised on one of the sprinklers. For the minimum service fee, he still took the time to thoroughly review the programming on our new smart controller, which has proven to be a wise investment.

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10/10

My wife and I have been using GTA Wildlife Removal and Pest Control for about ten years, and Kevin and his team have always been prompt, efficient, courteous, and ready to go "above and beyond." It is a real treat to find a company with such high standards with a warranty to back up its service. We couldn't recommend the firm more highly. If you need help with wildlife removal or pest control, call GTA. You'll be glad you did.

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