My neighbour (semi-detached) and I got our lead pipes replaced at the same time, which Naz at Canadian Rooter was willing to provide a discount on. I got a quote, and my neighbour got a quote from another company. Naz called back right away, came over the next day and always returned my calls within 1/2 an hour. My neighbour waited and waited for his other company, then tried another and eventually got an appointment. Naz's quote was cheaper so we went with him. But it wasn't just price. I was impressed with how easy Naz was to deal with, how he explained everything and just gave me overall confidence. I have a subfloor in my basement and I took responsibility to deal with replacing that myself. On the morning of the job Naz listened to my concerns and we decided to move the dig point to reduce this impact. This involved moving the meter, and extra piping to connect to the old point. In this case, there was no extra charge for my last minute request. He offered to put the new pipe behind the drywall, but it's behind the laundry machines so I declined that. I am thrilled now that the disruption to my laundry room is much easier to address. His team were great; courteous, considerate of our home and left everything as clean and tidy as they found it! Sorry for that big rock you ran into Naz which made the job longer. On time and on budget. Very happy.
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- Company Response
Thank you Peter for your review. We really appreciate you outlining your situation and concerns. Naz is happy he was able to assist and service you to your satisfaction. We appreciate your business and working with you.
All the best,
The Canadian Rooter Team