Reviews

0/10

This is a company that touts awards on its website, sends their “best” service technician who then FAILED TO TAKE THE NECESSARY STEPS TO PROPERLY PROTECT THE AREA AROUND THE SINK FROM OVER-SPRAY. As a result, the bathroom cupboards, floor tiles, back splash and toilet were sprayed with paint. Never in our wildest dreams did we expect such collateral damage. We spent 5 hours in an effort to remove the over-spray. Traces of the over-spray remain to this day on the surfaces of the cupboards. The job was botched. Compensation of $25 for the damage done – unacceptable and an insult.

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Company Response

Hi Esther, Thank you for writing your review. I always appreciate when clients spend the time writing a review for us regardless if it is a 10/10, like most of the ratings, or lower. First off, I want to apologize again that the work did not meet your expectations. Second, I would have liked to be given the opportunity to see the over-spray that occurred. As you stated, you went into “damage mode” and cleaned up before we had a chance to inspect. We would have loved to have rectified the situation as Dr. Tubs Reglazing has always had a reputation of doing quality work and providing the best customer service.
Thank you again for your testimonial.
Dr. Tubs Reglazing

10/10

We are impressed with the overall professionalism of the company and its staff. With respect to the crew (Mark and Marvin) who did the job, they arrived promptly in the morning, worked efficiently, cleaned up, and took the time to show me what they had done.

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Company Response

Thank you Esther it always nice to have positive feedback I will relay the message to the crew!!

Chris

10/10

As a repeat customer for different roofs, I can honestly say Luc’s Roofing is outstanding for excellence in service and customer care. Ben is an absolute pleasure to deal with. His crew are professional, courteous and polite. A powerful wind storm necessitated a new roof. Ben responded promptly to my call for help, took photos of my roof so that I could see the full extent of the problem that was not visible from the ground, provided me with colour samples of the shingles for my new roof, took precautions to protect the artificial turf on my front lawn, ensured all aspects of the roof were done properly and kept me fully informed and updated throughout the project. I would not hesitate to highly recommend Luc’s Roofing for all your roofing needs.

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Company Response

Hi, thanks for the detailed assessment of how we did! We know that a secure roof represents protection for your home and really strive to give every customer that security. We're happy you felt well serviced.

10/10

The caulking around our bathtub needed to be redone - where the tub meets the wall, where the wall meets the ceiling, and where the tub meets the floor . I was insistent that the finished look be smooth, even and neat. Robert was our service technician and did a fabulous job! We were impressed not only with his skills but also his engaging personality and professionalism. Thank you, Robert, for a job well done!

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Company Response

Thank you Esther. Robert is a valued part of family at Costa Caulking. I will surely send this review his way. All the best

10/10

A few years ago, after making a number of cold calls to find/buy a certain type of door handle, I got lucky connecting with Jim at Gem Windows & Doors. He was the only person willing to assist me. Jim's knowledge and customer service skills are outstanding. So when I needed a new lock in a specific colour for the screen door, it was Jim whom I called and who once again came through for me. Jim at Gem Windows and Doors embodies excellence in customer service.

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10/10

I called Luc's Roofing on two separate occasions regarding specific problems with my roof which had been done by another contractor who was not interested in helping me out. In both instances, Luc responded promptly, identified what had to be done and made the necessary repairs. It was a pleasure dealing with Luc who is a very personable guy and consummate professional excelling in providing top notch customer service.

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Company Response

Hi Esther. It's been very rewarding for us to help you. Roofing problems can sometimes be very persistent and it gives us a real sense of satisfaction to solve them!