Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
Write a Review
Write a Review


InstagramFacebook
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (408 reviews)

Sort by

Mary in Toronto
Mary in Toronto
5 reviews Toronto, ON
10/10

Windows Installation

We are extremely happy with the window replacement and service from GEM Windows & Doors. Seymour was very helpful and knowledgeable about the window features. Joe and his team did a great job.

The windows look beautiful. They are very high quality, have the best workmanship and the price is very reasonable. We are very lucky to have found the best company for our window replacement.

We will be using them again and would highly recommend GEM to our friends and family.

Mary

Approximate cost of services:
$8,000.00
Was this review helpful?
Raz
Raz
1 review Richmond Hill, ON
10/10

Fantastic experience with Gem Windows and Doors

Vito, Ziggy and Gem Windows and Doors were very pleasant to work with. I really enjoyed the honest approach taken by all members within the company and the expertise that was clearly shown.

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Thank you for this great review, we are very proud of our team.

Private User
Private User
Private User reviews Dutton, ON
10/10

Great Service

Highly satisfied with the great driveway job done by GEM Construction. Their attention to detail and professionalism was a breath of fresh air. Would highly recommend them to others.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for taking the time to leave the review.

Team GEM

scoutlogistics2020
scoutlogistics2020
0 reviews Toronto, ON
10/10

Basement Renovation

We finally renovated our basement into an apartment for my daughter but new windows were needed. Gem Windows did an awesome job, the cost was reasonable, the installer was quick and efficient and he windows look amazing. we are so happy with them.

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

We truly appreciate how happy you are with our work! Its always our pleasure to give the absolute best service to our customers! We really love how the windows look and we can't wait to work with you again in the future. Thank you for the kind words!

Private User
Private User
0 reviews Toronto, ON
10/10

Windows and Doors

We worked with GEM Windows and Doors for all our windows and doors for our new build. I have nothing but positive feedback throughout the entire interaction. From working with us in choosing the right products, working within our budget and timely updates, the service we received was incredible. I highly recommend reaching out to Vito and the GEM team if you're in the market for windows and doors.

Approximate cost of services:
$35,000.00
Was this review helpful?
Company Response

Thank you so much for the kind words it was our pleasure providing you with the full Gem experience and our team was thrilled to take part in your new build! We were super excited to get the chance to work on this amazing project on your new build and it turned out beautifully! We can't wait to work further with you and are so happy you loved our work!!!

Esther
Esther
9 reviews Toronto, ON
10/10

Excellent Service!

I am so impressed with the customer service.

Our 20 year old screen door was not closing properly. We thought a new door handle was needed. I was connected to Jim (who has helped me in the past) and, after asking a number of questions to get a better understanding of the problem, he told me how to fix it, eliminating the need and cost of a service call.

You don't get that kind of stellar service anymore. THANK YOU, Jim!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

We truly appreciate these amazing words of positivity Esther! Jim along with the rest of our hardworking and trusted GEM team would like to say THANK YOU! WE will always strive to give the absolute best customer service no matter how big or small of an issue you may have and we will continue to do so whenever you need our help!

Maria
Maria
0 reviews Toronto, ON
10/10

Parts for sliding doors

Very pleasant experience with Jimmy and the lady at the service desk. They provided a replacement part (the wheels for the sliding doors) on the spot..no ordering or waiting. They had a record of our purchase and installation from 20 + years ago.
We even met the sales person (Seymours - sp) who sold us the doors.
It was a pleasure to deal with the staff and they provided excellent advice on proper lubrication of the wheels
Thank youMaria and Stan

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you very much for the kind words and we were very happy to assist you. The GEM Windows & Doors family will always provide the very best experience to all of our customers. We are so glad you had a great experience with our team and we will continue to help and work with you again!

Louis in Toronto
Louis in Toronto
5 reviews Toronto, ON
10/10

Excellent Service and the Nicest Team

The team was so kind and approachable and was able to make last minute adjustments without any issue. Highly recommended.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

It was our absolute pleasure to help you Louis. The team here at GEM Windows & Doors is always ready and willing to take on any challenge and issue or last minute change you require. We can't wait to work with you again!

John Hillis
John Hillis
0 reviews Toronto, ON
8/10

Front and rear storm doors

Parts missing, installer not helpful. Told missing parts were chargeable but upon seeing photos of installation GEM agreed to replace at no charge sending more experienced installers (three) to correct the mess left by the first installer.
We have in the past been very satisfied with GEM but disappointed this time but pleased with their desire to resolve our complaint

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

GEM has been in business for over 60 years and prides itself on honouring warranties. GEM has and will continue to stand behind our products and installation work, which is one of the reasons for our longevity in this very competitive industry. Though we strive for initial perfection on all our installs, we are glad to know that we were able to resolve your issue in this particular case. Thank you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Talk about great service!

The handle on our screen door had broken off after many years, so we went back to Gem to order a replacement handle, but Jim quickly went to check at the back and came back with a spare one and gave it to us for free. Talk about customer service! Over the last 20 years, Gem has always provided us with excellent products and services, and we highly recommend them!

Christian

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for such a positive review, Christian!
Making sure our customers leave with a smile will always be our #1 priority. We hope you continue enjoying our products and we hope to see you back in the showroom soon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet all of our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.