Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (416 reviews)

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David
David
1 review Brampton, ON
10/10

Repairs to my 25 year old windows and sliding doors

Gem installed 20 windows and 3 sliding doors for me in 1999 and 24 years later, the doors needed some adjustment and 2 windows needed minor repairs. I sent photos, Jim provided a quote, service scheduled for 3 days later and the service team arrived on time. The fellows were professional, personable, neat, tidy and quick. They also saved me money by not replacing parts that the photos showed as possibly required.
So, super quality, long lasting product and GREAT customer service.

10/10

Approximate cost of services:
$300.00
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Company Response

David,

Thank you for this kind review. GEM has been in business for over 60 years and we are not going anywhere. We are proud that we can service our customers no matter when they purchased their GEM products.

Thank you again,
TEAM GEM

blair.graham
blair.graham
0 reviews Toronto, ON
10/10

Screen fixing

Its been over 15 years since I purchased complete windows and doors from the folks at Gem. Yet they were quick to find me in their records and help me to fix a broken and ripped sliding screen door for my patio.

From the people like Megan who handled me at the front of the store to Jim in the back executing the fix and helping to guide me with the reinstall, I was most pleased.

Gem Windows and Doors is a great example of the expression buy local. Well done all and thank you.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Blair! Megan, Jim and the GEM team are proud to hear about your experience and appreciate you taking the time to share it with us!

K Christie from Toronto
K Christie from Toronto
3 reviews Toronto, ON
10/10

Excellent Product and Service

Purchased a double screen door for our garden patio doors. Lovely! Thrilled with the product and service. From the moment we stepped in to the show room we knew this was the company we wanted to deal with. The service from Jim and his sales and support team was incredible. Very knowledgeable. The gentlemen who installed the doors were friendly, professional and worked until the doors were perfect. Were very pleased!

Approximate cost of services:
$2,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you, K. Jim and the GEM team are proud to hear about your experience and appreciate you taking the time to share it with us!

f8
f8
0 reviews Toronto, ON
0/10

Real unprofessional and incompetent

This is a case of total neglecting, careless and incompetence connected directly with Jim. Well over 3 years since GEM has installed our front door, installer at the time had to use our tools to install the door which turned out to be well over a 1/4 inch offset -judging by the manufacturer who just recently came out to try to fix many issues with our door-. A real dreadful experience, just about a nightmare still remain. Shame on You! Watch out folks,
dont get involved with this people!!!!
Despicable!

Approximate cost of services:
$3,500.00
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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction. We are currently looking into your file and investigating this issue and we will contact and advise you accordingly to a solution in due time.

jillnjohnston in Toronto
jillnjohnston in Toronto
2 reviews Prince Edward, ON
10/10

Windows and Doors

We replaced all of our windows and doors during a major house renovation over the last year. We bought all products through Gem, and specifically worked with Tas Merchant. We were extremely pleased with the outcome and the overall price was very competitive. There were no errors or issues with the exception of a couple of missing clip covers on our beautiful stacking doors. The quality of the windows and mechanisms are excellent. My builder installed them and commented very positively on the quality of both windows and doors. I would definitely recommend Gem and Tas to anyone in the market for their products.

Approximate cost of services:
$55,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Jill. Tas and the GEM team are proud to hear about your experience and appreciate you taking the time to share it with us!

peterlawson92
peterlawson92
0 reviews Toronto, ON
10/10

door window replacement

Good afternoon Spiros,
Thanks to Jim, your Service Manager, who provided first rate service in getting our broken door window replaced so quickly.
Also thanks to Joe and Mike, Gem Windows efficient installers, who did a great job.

It is a pleasure dealing with Gem Windows and Doors staff who are honest and reliable.
Thanks. Regards, Peter Lawson

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words Peter!

Private User
Private User
Private User reviews Oshawa, ON
10/10

front door

Our front door lock failed and I called Gem who installed

the front door years ago. Jim the owner within a few hours had a replacement lock for me at no charge given my long customer standing with them. I was impressed. Thanks Jim.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We are very happy that we could help. Thank you for the kind words.

Team GEM

Mary in Toronto
Mary in Toronto
5 reviews Toronto, ON
10/10

Windows Installation

We are extremely happy with the window replacement and service from GEM Windows & Doors. Seymour was very helpful and knowledgeable about the window features. Joe and his team did a great job.

The windows look beautiful. They are very high quality, have the best workmanship and the price is very reasonable. We are very lucky to have found the best company for our window replacement.

We will be using them again and would highly recommend GEM to our friends and family.

Mary

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Mary,
Thank you so much for the review. We are vary proud of our team, from sales to installation. We hope you enjoy your GEM products and we will be here when you are ready for more.

Team GEM

Raz
Raz
2 reviews Richmond Hill, ON
10/10

Fantastic experience with Gem Windows and Doors

Vito, Ziggy and Gem Windows and Doors were very pleasant to work with. I really enjoyed the honest approach taken by all members within the company and the expertise that was clearly shown.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for this great review, we are very proud of our team.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great Service

Highly satisfied with the great driveway job done by GEM Construction. Their attention to detail and professionalism was a breath of fresh air. Would highly recommend them to others.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking the time to leave the review.

Team GEM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet all of our customer’s requirements.

At GEM Windows and Doors, your window and door replacement could be eligible for the Home Efficiency Rebate Plus program. Contact us today for more details on how you could be eligible for up to $10,600 in rebates!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
https://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.