This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Hi, I am the office manager at Thermo Cool Mechanical. Part of my responsibility is resolving any issues regarding our work and customer complaints.
I wanted to take this opportunity to let you know that we do take this matter very seriously which is why I did speak with you over the phone in regards to you above noted concern.
As previously discussed we do have a standard labour rate and parts are additional. This was presented to your and all our customers upon scheduling a service call. I do apologize as there must have been some sort of misunderstanding that parts are inclusive of labour. This is not the case, nor have we ever offered yourself previously or our clientele all inclusive pricing as each situation is unique.
In good faith, when we were speaking I did offer a credit to the account and the adjustments were made that day. It was mutually agreed upon and the credit was accepted on your end. It is unfortunate following our conversation that you still unhappy with the out come.
I would like to apologize for any inconvenience and should you wish to further discuss contact me.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.
All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.
We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.
Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.
In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.
Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.
Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.