Alison H. in Toronto

My a/c cut out and I had an idea of what it could be but had no idea who to call to come fix it. There was a sticker on my heat pump with Thermo Cool's info so I contacted them on their website. I had a quick response the next morning (I contacted them originally at night). While making arrangements to have someone come to look at it, I was given the hourly rate and told that parts would be extra and told that they would call an hour ahead of when the technician would arrive. I called the morning of the appointment to find out where I was in the lineup of the day's work (their suggestion). They called me to let me know that the technician was held up at the first appointment and then again when he was on his way to my place. The technician was fantastic when he showed up and told me the possibilities of what could be wrong and what steps he would take to find out what the problem was. Thankfully (for me) it was a minor issue and easily resolved. All in all, it was GREAT service!